Follett Symphony 12 Series Installation, Operation And Service Manual
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Follett Symphony 12 Series Installation, Operation And Service Manual

Follett symphony 12 series ice and water dispensers
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Order parts online
www.follettice.com
12CI400A-L
countertop dispenser
Following installation, please forward this manual
Ice and Water Dispensers
Installation, Operation and Service Manual
12CI400A-LI
countertop, ice-only
dispenser
12CI400A-S
countertop dispenser with
SensorSAFE infrared dispensing
(shown with legs accessory)
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
12CI400A-SI countertop, ice-only
dispenser with SensorSAFE
infrared dispensing
1
12 Series
™
12HI400A-S
wall mount dispenser
(available with or without
drain pan)
208595R18

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Summary of Contents for Follett Symphony 12 Series

  • Page 1 12 Series Ice and Water Dispensers Installation, Operation and Service Manual Order parts online www.follettice.com 12CI400A-LI 12CI400A-SI countertop, ice-only ™ countertop, ice-only dispenser with SensorSAFE dispenser infrared dispensing 12CI400A-L 12HI400A-S 12CI400A-S countertop dispenser wall mount dispenser countertop dispenser with (available with or without SensorSAFE infrared dispensing drain pan) (shown with legs accessory)

  • Page 2: Table Of Contents

    Table of contents Welcome to Follett Corporation Important cautions Specifi cations Installation Installing countertop dispensers without legs Installing countertop dispenser with legs accessory Installing wall mount dispensers User information Cleaning and sanitizing procedures Dispenser cleaning Icemaker cleaning and sanitizing Start-up following cleaning Service information Wiring diagram –...

  • Page 3: Welcome To Follett Corporation

    After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the fi ling of a claim, if necessary.

  • Page 4: Specifi Cations

    22.625" (575 mm) air exhaust intake 32.5" (826 mm) 3/4" FPT drain 3/8" FPT water inlet intake 18" 16" (458 mm) 4" (407 mm) 23.5" (102 mm) power cord (597 mm) Dispenser rear view Dispenser front view Dispenser side view Specifi cations Electrical 115 V, 60 Hz, 1 phase, 13.0A.

  • Page 5: Installation

    Installation Before you begin All dispensers must be installed level in both directions to ensure proper operation. Service and ventilation clearances: 6" (153 mm) on right side of dispenser, 6" (153 mm) at top for ventilation and 12" (305 mm) at top recommended for service. Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser (on wall mount units and countertop units with legs, utilities exit from back).

  • Page 6: Installing Countertop Dispenser With Legs Accessory

    Fig. 3 – Rear exiting utilities Fig. 2 – Bottom exiting utilities (countertop units) (countertop units) Move pipe plug to back of unit 3/4" FPT drain 16" (407 mm) 11.7" (298 mm) Remove poly tubing and 3/8" OD push-in water inlet fi tting for water inlet 8.1"...

  • Page 7: Installing Wall Mount Dispensers

    Installing wall mount dispensers Notes: No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain pan is desired.) SensorSAFE infrared dispensing is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will be needed.)
  • Page 8 Installing wall mount dispensers Fig. 6 – Wall mounting dimensions outline of dispenser Caution: Do NOT rest dispenser weight on 13" (331mm) bottom of support bracket. 6.5" 8" (166mm) (204mm) .437 14" (356mm) Fig. 7 – Wall mount side view 7"...
  • Page 9 Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view support bracket 3/4" FPT drain bottom panel 3/8" OD push-in screw water inlet Fig. 10 – Front view of wall mount bracket, utility location water and 3/8"...

  • Page 10: User Information

    User information How the dispenser works Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 400 lb (181kg)/day icemaker. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through an outlet port.

  • Page 11: Icemaker Cleaning And Sanitizing

    Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system in most cases should be performed by your facility’s maintenance staff or a Follett authorized service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed according to the schedule below.

  • Page 12: Start-Up Following Cleaning

    ™ 6. Following manufacturer’s instructions, prepare one gallon (3.8L) of Follett SafeCLEAN environmentally friendly icemaker cleaner (one 7 oz packet) or equivalent. Solution temperature must be at least 120 F (48.9 C). WARNING: Most ice machine cleaners contain citric or phosphoric acid that can cause skin irritation. Read caution label on product and follow instructions carefully.

  • Page 13: Service Information

    The icemaking process The Follett icemaker uses a stainless steel jacketed evaporator and operates on a continuous freezing cycle. Water is supplied to the evaporator from the water reservoir where the water level is controlled by a fl oat valve. This valve also shuts off the water supply when the icemaker is not running.

  • Page 14: Wiring Diagram - Models With Lever Dispensing

    Wiring diagram – models with lever dispensing START GEAR MOTOR BISON GEAR 2 BLACK START MOTOR YELLOW T.O.L. START GEAR MOTOR START LINIX GEAR T.O.L. MOTOR...

  • Page 15: Wiring Diagram - Models With Sensorsafe Infrared Dispensing

    Wiring diagram – models with SensorSAFE infrared dispensing START GEAR MOTOR BISON GEAR 2 BLACK START MOTOR YELLOW T.O.L. START GEAR MOTOR START LINIX GEAR T.O.L. MOTOR...

  • Page 16: Icemaker Operational And Diagnostic Sequences

    Icemaker operational and diagnostic sequences The wiring diagrams that follow illustrate the circuitry of Follett icemakers used with 12 series ice dispensers. Both normal operation (stages 1 - 6) and non-normal diagnostic sequences showing torque-out (stages 7 - 10) for use in troubleshooting are shown.
  • Page 17 Normal operation – Stage 2 The water sensor verifi es water in the fl oat reservoir. The water OK LED (WTR) comes on. At the same time, the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor LED (C). The high initial current draw of the compressor run winding closes the contacts of the current relay energizing the start winding through the run capacitor.
  • Page 18 Normal operation – Stage 4 Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C), compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the icemaker will continue to run.) The gearmotor continues to run and the DR LED remains lighted for 60 seconds.
  • Page 19 Normal operation – Stage 6 When the dwell time of 20 minutes has expired, the B-T LED goes off. The icemaker goes through the normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain on as long as the water sensor in the fl oat reservoir senses water.
  • Page 20 Diagnostic sequence – Stage 8 If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M LED remains on for 60 minutes from restart. A lighted 60M LED indicates that the icemaker has experienced an over-torque condition.

  • Page 21: Refrigeration Cycle Diagram

    Diagnostic sequence – Stage 10 If the water level in the fl oat reservoir drops to an unacceptable level, the WTR LED goes out, shutting the icemaker off. Also, the BT LED comes on, preventing the icemaker from restarting for twenty minutes. If water is restored, the WTR LED comes back on and fl ashes to alert the technician that water to icemaker has been lost.

  • Page 22: Icemaker Capacity Chart

    Refrigeration pressure data Air-cooled icemaker capacity/24 hrs. Ambient Air Temperature ˚F/˚C lbs. lbs. lbs. lbs. lbs. Air-cooled Icemaker Refrigeration Pressure Discharge Pressure/Suction Pressure Ambient air temperature ˚F/˚C 60/16 80/27 100/38 ˚F/˚C 174/23 245/31 237/37 50/10 174/23 244/30 326/38 70/21 190/25 265/32 347/40 90/32...

  • Page 23: Refrigeration System Data And Requirements

    Refrigerant replacement requirements 1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean, approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that meets ARI standard 700-88 must be used.

  • Page 24: Dispenser Troubleshooting - Models With Lever Dispensing

    Ice capacity test Icemaker production capacity can only be determined by weighing ice produced in a specifi c time period. 1. Remove top panel and hopper lid of unit. 2. Weigh and record weight of container used to catch ice. 3.

  • Page 25: Dispenser Troubleshooting - Models With Sensorsafe Infrared Dispensing

    Troubleshooting the dispenser – models with SensorSAFE infrared dispensing Problem: Does not dispense ice and/or water Action LED status Solution ICE/WTR Check LEDs on Check circuit breakers and power switch. Restore control board power or replace defective switch. Press clean switch on lower left side of electrical enclosure to return board to normal operation.

  • Page 26: Icemaker Troubleshooting

    Poor quality ice. 4. Improper exhaust air provisions. 4. Provide proper exhaust air provisions per 5. Faulty expansion valve. Follett installation manual. 6. Low refrigerant charge. 5. Replace expansion valve. 7. Superheat incorrect. 6. Check for leaks; repair, evacuate, and 8.
  • Page 27 6. Icemaker runs 1. Kink in ice transport tube. 1. Eliminate kink and check that tube for short period 2. Bin level control remains in closed routing complies with Follett icemaker of time and shuts position. installation manual. down on torque 3.

  • Page 28: Disassembly And Replacement Instructions

    Disassembly and replacement instructions stud assembly Dispense chute removal 1. Remove top cover (see page 30). agitator 2. Remove stainless front cover (see page 30). 3. Slide plastic dispense chute cover up and out to remove. 4. Remove four (4) push fasteners holding dispense tube in place and remove tube.
  • Page 29 Evaporator disassembly Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom and top bearing assemblies cannot be fi eld assembled to factory specifi cations. 1. Disconnect power to icemaker. 2. Shut off water to icemaker. 3.

  • Page 30: Panel Removal

    Panel removal top cover Front cover: Pull bottom of cover, then lift cover up and Top cover: Lift cover up and off Velcro strips. forward to unhook from keyhole slots. back panel screw RH side panel LH side panel screw louver splash panel panel...
  • Page 31 Thermostat and ice transport tube replacement ice tube retainer ice tube gasket Ice transport tube: tube may extend a maximum of 1/4" (6 mm) into ice bin 3" (76 mm) capillary tube 2" (51 mm) bracket .50 TYP Thermostat: hand bend cap tube end as shown Top view Ice transport tube replacement...

  • Page 32: Replacement Parts

    Replacement parts Dispenser exterior Reference # Description Part # Cover, front (serial numbers below D61292) 502818 Cover, front (serial numbers D61292 and above) 00981068 Louver, intake, plastic 00967117 Not shown Grille, drain pan 502412 Drain pan, plastic 00967059 Drain pan assembly (includes base, pan and grille) 502410 Panel, rear 502394...
  • Page 33 Wheelmotor and drive system storage hopper interlock switch Top view Reference # Description Part # Motor, wheel, long shaft (includes 502537) 502580 Drive shaft extension 502384 Coupling (includes key) (short shaft motor only) 502385 Key, 1/8" sq x 1-1/4 lg 501273 Baffle, ice (securing hardware, part# 00167973, included) 502414...
  • Page 34 Dispense chute and splash panel (models with lever dispensing) — Serial Number D61292 and above (located behind water reservoir) Reference # Description Part # Chute, ice or water (with Agion ® antimicrobial product protection 00967760 Support, water tube 00960682 Lever 00976845 Boot, dispense switch button 502418...
  • Page 35 Dispense chute and splash panel (models with SensorSAFE infrared dispensing) — Serial Number D61292 and above Reference # Description Part # Chute, ice or water (with Agion) 00967760 Sensor (includes lens and Ty-rap*) 00122978 Support, water tube 00960682 Screw, panel 00982421 Fitting, bulkhead (with nut) 00976787...
  • Page 36 Dispense chute and splash panel (models with lever dispensing) — Serial Numbers below D61292 water solenoid assembly Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute, water, with bracket and fasteners (with Agion) 00981233 Lever 502417 Thumbscrew...
  • Page 37 Dispense chute and splash panel (models with SensorSAFE infrared dispensing — Serial Numbers below D61292 Reference # Description Part # Chute, ice, with bracket and fasteners (with Agion) 00981225 Chute, water, with bracket and fasteners (with Agion) 00981233 Sensor (includes 502690 and 203611) 00122978 Thumbscrew 501100...
  • Page 38 Water fi lter kits and cartridges Part# Description 00130229 Follett QC4-FL4S water fi lter system (includes FL4S primary cartridge and head, coarse pre-fi lter and head, pressure gauge, fl ushing valve; assembled and installed on mounting bracket) 00130245 Follett FL4S primary replacement cartridge...
  • Page 39 Icemaker components Right side view Rear view OPERATE UNIT WITH PANELS REMOVED. Top view (lower section) Left side view...

  • Page 40: Electrical Components

    Electrical components Side view Top view Reference # Description Part # Capacitor, start, compressor, 115 V, 60 Hz 502780 Relay, start, compressor, 115 V, 60 Hz 501588 Board, control circuit, 115 V, 60 Hz 502331 Water sensor 502116 Switch, on/off, compressor 502392 Switch, rocker, power 502209...
  • Page 41 Evaporator replacement parts Reference # Description Part # Coupling, vee band, includes 502735 Bearing assembly, top 502736 Loop, ice compression, 502110 beveled Auger 502737 Evaporator (includes 502725 insulation jacket, 502740) O ring, bearing housing 500496 Bearing assembly, bottom 502738 (includes O rings and condensate shield) O ring, mounting base 501063...
  • Page 44 SafeCLEAN, SensorSAFE and Symphony are trademarks of Follett Corporation. 801 Church Lane • Easton, PA 18040, USA Toll free (877) 612-5086 • +1 (610) 252-7301 208595R18 www.follettice.com © Follett Corporation 8/12...

This manual is also suitable for:

12ci400a-si12ci400a-li12hi400a-s12ci400a-s12ci400a-l

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