ShoreTel 480 User Manual page 29

2 Customizing Your Phone
4. Set the options for Always, which specifies how to handle all calls received when this forwarding
option is active, by using the navigation keys to select from the following options:


5. Set the options for No answer, which specifies how to handle calls that you do not answer or that
the phone is not able to accept, by using the navigation keys to select from the following options:


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6. Set the options for No Service, which specifies how to handle incoming calls when the phone is
unplugged, by using the navigation keys to select from the following options:

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7. After setting options, press the Back soft key, and then press the Back soft key again.
The changes are saved.
8. Press the Exit soft key.
ShoreTel IP Phone 480/480g
Forward calls specifies when and where to forward calls:
On means that calls are forwarded to the Always dest you specify.

Off means that calls are not forwarded.

Voicemail means that calls are forwarded to voicemail.

Always dest specifies the number that calls should be forwarded to when the On call-
forwarding option is selected.
Forward calls specifies when and where to forward calls when there is no answer:
On means that unanswered calls are forwarded to the No answer dest. you specify.

Off means that unanswered calls are not forwarded.

Voicemail means that calls are forwarded to voicemail.

No answer dest. specifies the number you want calls forwarded to when you do not answer
them.
Number of rings specifies the number of times the phone rings before the call is forwarded.
Forward calls Specify the following options for forwarding calls:
On means that when the phone is unplugged, incoming calls are forwarded to the No

service dest. you specify.
Off means that when the phone is unplugged, incoming calls are not forwarded.

Voicemail means that calls are forwarded to voicemail.

No service dest. specifies the number you want calls forwarded to when the phone is
unplugged.
Changing Call Forwarding Options
User Guide 27