Scanning Problems; You Cannot Start Epson Scan; Pressing A Scanner Button Does Not Start The Correct Application; You Cannot Scan Using The Thumbnail Preview - Epson Document scanner User Manual

User's Guide

Scanning Problems

You Cannot Start EPSON Scan

❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when connected
to the computer through one or more USB hubs.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Related Information
"Buttons and Lights" on page 12
&
"The Scanner Does Not Turn On" on page 67
&

Pressing a Scanner Button Does Not Start the Correct Application

❏ Make sure EPSON Scan and other applications are installed correctly.
❏ Make sure Epson Event Manager is installed correctly.
❏ Check the correct setting is assigned to the scanner button in Epson Event Manager.
Related Information
"Changing the Default Scanner Button Settings" on page 22
&
"Checking and Installing Your Applications" on page 63
&

You Cannot Scan Using the Thumbnail Preview

❏ Thumbnail preview is only available in Home Mode or Professional Mode in EPSON Scan.
❏ Thumbnail preview is available in Home Mode for EPSON Scan only if Photograph is selected as the
Document Type.
❏ In Home Mode or Professional Mode in EPSON Scan, click Configuration. Select the Preview tab, and then
adjust the thumbnail cropping area using the Thumbnail Cropping Area slider.
❏ If you are scanning images with a very dark or bright background, use normal preview and create marquees on
the area you want to scan.
❏ If you are scanning a large size document, use normal preview and create marquees on the area you want to
scan.
Related Information
"Scanning in Home Mode" on page 30
&
"Scanning in Professional Mode" on page 33
&
Solving Problems
68