Page 1 DS-C330/DS-C490 User's Guide...
Page 3: Table Of Contents
Contents DS-C330/DS-C490 User's Guide ......................... 7 Product Basics ............................8 Product Features..........................8 Product Parts Locations ........................10 Product Parts - Front ........................10 Product Parts - Back........................12 Product Parts - Inside ........................13 Optional Accessories and Replacement Parts ................13 Scanner Position ..........................
Page 4 Scanning Two Originals onto One Sheet (Stitching Images) - Windows ......... 116 Scanning Multi-Page Originals as Separate Files - Windows ..........119 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2....... 122 Saving a Scan as an Office Format File - Windows ..............123 Saving a Scan as an Office Format File - Mac ................
Page 5 Scanned Image is Cropped ......................180 Cannot Solve Problems in the Scanned Image ................180 Updating Applications and Firmware....................181 Resetting the Epson Scan 2 Settings ....................182 Uninstall Your Product Software....................... 183 Uninstalling Product Software - Windows ..................183 Uninstalling Product Software - Mac....................
Page 6 Restrictions on Copying ........................196 Default Delay Times for Power Management for Epson Products............ 197 Binding Arbitration and Class Waiver ....................197 Trademarks ............................200 Copyright Notice..........................201 libTIFF Software Acknowledgment....................201 A Note Concerning Responsible Use of Copyrighted Materials........... 202...
Page 7: Ds-C330/Ds-C490 User's Guide
DS-C330/DS-C490 User's Guide Welcome to the DS-C330/DS-C490 User's Guide. For a printable PDF copy of this guide, click here. Note: The illustrations in this guide are for reference only. Although they may differ slightly from the actual product, the operating methods are the same unless otherwise noted.
Page 8: Product Basics
• Glass Surface Stain Detection When the Detect Glass Dirt setting is enabled (Epson Scan 2 Utility > Scanner Setting tab > Detect Glass Dirt), the scanner detects any stains on the glass surface inside the scanner and displays a notification on your computer screen. When this notification is displayed, clean the glass surface inside the scanner with a genuine Epson cleaning kit or a soft cloth.
Page 9 • Double-feed Detection Set the timing to stop operations when a double feed is detected (Epson Scan 2 Utility > Scanner Setting tab > Double Feed Stop Timing). Select Immediate to stop scanning immediately after any double feed is detected.
Page 10: Product Parts Locations
Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Back Product Parts - Inside Optional Accessories and Replacement Parts Parent topic: Product Basics Product Parts - Front Input tray extension Input tray ADF (Automatic Document Feeder) Edge guides...
Page 11 Input tray paper support (supports originals ejected on the input tray side) Input tray paper support button Output tray paper support (supports originals ejected on the output tray side) Output tray paper support button; press to raise the output tray paper support Output tray;...
Page 12: Product Parts - Back
Product Parts - Back Scanner position selector Use to change the scanner position between vertical path and straight path. Cable holder (secures the cables neatly to the bottom of the scanner) Caution: Do not secure the AC adapter cord and USB cable to the cable holder if the cables are twisted, bent, tangled or otherwise damaged.
Page 13: Product Parts - Inside
Canada. Latin America: You can purchase optional accessories and replacement parts from an Epson authorized reseller. To find the nearest reseller, go to latin.epson.com. Or you can contact your nearest sales office as described in "Where to Get Help". Note: Availability of accessories varies by country.
Page 14: Scanner Position
With DS-C490, you can scan passports as is, but if you want to protect the passport while scanning, use a passport carrier sheet. With DS-C330, a passport carrier sheet is required when scanning passports. Note: Use only the carrier sheets specified above. Do not use a carrier sheet that is scratched.
Page 15 Vertical path position When scanning multiple sheets of standard-size originals, or thin paper or receipts, pull the scanner position selector on the back of the product and tilt the scanner forward into the vertical path position. Note: When the scanner is changed to the vertical path position, the position light on the control panel turns off.
Page 16 In the vertical path position, originals loaded in the input tray are ejected to the output tray at the top of the scanner. Straight path position When scanning thick originals such as passports, pull the scanner position selector on the back of the product and tilt the scanner backward into the straight path position.
Page 17 Note: When the scanner is changed to the straight path position, the position light on the control panel turns on. In the straight path position, originals loaded in the input tray are ejected to the output slot at the front of the scanner.
Page 18: Using The Control Panel
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Parent topic: Product Basics Control Panel Buttons and Lights Buttons DS-C330 power button stop button start button...
Page 19 DS-C490 power button slow mode button stop button start button...
Page 20 Lights DS-C330 ready light On: The scanner is ready to be used. Flashing: The scanner is scanning, waiting to scan, processing, or sleeping. Off: The scanner power is off or an error has occurred. scanner position light (turns on when the scanner is in the straight path position)
Page 21: Changing The Power Off And Sleep Timer Settings
(turns on when the scanner is in the straight path position) error light Parent topic: Using the Control Panel Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically.
Page 22 Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Power Save tab.
Page 23: Available Software
Available Software The table below provides an overview of the software available for your product. You can download and install the necessary software from the Epson website using the instructions on the Start Here sheet. Note: An internet connection is required to obtain the product software.
Page 24 Software Description Epson Software Updater Periodically checks for software updates and then notifies you and installs the software if an update is available. You can select the interval for update checks and make settings for receiving update notifications. In addition to driver updates, also allows you to update product firmware and previously installed applications, and install additional software that is compatible with your product.
Page 25: Loading Originals
Loading Originals Follow the instructions here to load your originals into the product. Note: The illustrations are for reference only. Although they may differ slightly from the actual product, the steps are the same unless otherwise noted. Scanner Positions Loading Originals in the Input Tray Loading Large Originals Loading Long Paper Loading Booklets (DS-C490)
Page 26: Loading Originals In The Input Tray
Scanner Position Description Supported Originals Straight path Use the straight path position for • Large size originals (for DS-C330, position scanning thick or long documents, use a carrier sheet) envelopes, passports, cards, and other • Long paper irregular size originals.
Page 27 1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner forward.
Page 28 2. Open the input tray.
Page 29 3. Raise the input tray extension.
Page 30 4. Slide the input tray edge guides all the way out. 5. If you are loading a multi-page original, fan your stack of originals. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
Page 31 6. Stack the originals with the printed side facing up and slide the stack so the leading edge is at an angle as shown.
Page 32 7. Do one of the following to load originals: • Load standard originals into the input tray printed side up and top edge first, and guide them in until they meet resistance.
Page 33 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals. • If you are loading folded originals, load them so that the valley fold (the dotted line) is at the front of the scanner and on the ADF side as shown.
Page 34 fold line may not be fed properly. For originals such as these, flatten them so that the height of the fold is 0.2 inches (5 mm) or less before loading it.
Page 35 • If you are loading thick originals (127 g/m² or more), switch the scanner to the straight path position and load only one original at a time. If thicker paper does not eject properly, try placing the product on the edge of a table where the ejected originals can drop freely. Note: You can check the scanner position on the control panel.
Page 36 • If you are loading irregular shaped originals, switch the scanner to the straight path position and load the original into an optional carrier sheet with the back of the original facing up. Flip the carrier sheet over before loading it in the input tray.
Page 37 Load the original into the input tray as shown. Note: Use only the carrier sheet designed for your product. The carrier sheet is automatically recognized by the product by the two small rectangular holes on the front edge. Keep the holes...
Page 38 clean and not covered. Do not load a carrier sheet that has scratches on it or one that has been scanned more than 3,000 times. • If you are loading envelopes, switch the scanner to the straight path position and load the envelope short side first with the side to be scanned facing up.
Page 39 the shorter side, you can load the envelope with the flap side facing up. Insert the envelope into the ADF until it meets resistance.
Page 40 8. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. If the document extends beyond the input tray extension, support the original as it enters into and ejects from the product to prevent it from skewing.
Page 41: Loading Large Originals
Note: To combine the scanned images, open Document Capture Pro and click the Detailed Settings button on the Scan Settings screen. Then, select Double-Sided as the Scanning Side setting and select Left & Right as the Stitch Images setting in the Epson Scan 2 window. See the software help for details.
Page 42 Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 43 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 44 5. Do one of the following: • DS-C330: Fold the original in half so that the side to be scanned is facing out, then place your original in the carrier sheet as shown. Flip the carrier sheet over before loading it in the input tray.
Page 45 6. Load the folded original or the carrier sheet (DS-C330) in the input tray with page 1 facing up as shown, then guide it in until it meets resistance.
Page 47: Loading Long Paper
7. Adjust the edge guides to fit the edges of the original or the carrier sheet (DS-C330) so that there are no gaps. Otherwise, the original may skew. 8. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2.
Page 48 1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards.
Page 49 2. Open the input tray. 3. Raise the input tray extension.
Page 50 4. Slide the input tray edge guides all the way out.
Page 51 5. Load the original into the input tray printed side up and top edge first, and guide it in until it meets resistance.
Page 52 When loading long paper, support it at the input side so that it does not drop out of the ADF, and the output side so that the ejected paper does not get jammed. 6. Adjust the edge guides to fit the edges of the original or the carrier sheet (DS-C330) so that there are no gaps. Otherwise, the original may skew.
Page 53 Note: Support the original with both hands to prevent it from skewing while scanning. 7. Specify the paper size in the Epson Scan 2 window. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 54: Loading Booklets (Ds-C490)
• 301 to 600 dpi: 53 inches (1346 mm) or less Parent topic: Loading Originals Loading Booklets (DS-C490) You can load small booklets into the scanner. Make sure the booklet meets the specifications before loading it. Note: You can scan A5-sized booklets that are less than 0.20 inches (5 mm) thick when closed. 1.
Page 55 2. Open the input tray. 3. Raise the input tray extension.
Page 56 4. Slide the input tray edge guides all the way out.
Page 57 5. Load the original into the input tray printed side up and with the thicker edge (the side with more pages) facing first, and guide it in until it meets resistance. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew.
Page 58: Loading Passports
You can load A5-sized passports that are less than 0.20 inches (5 mm) thick in the input tray. For thicker passports, use an optional passport carrier sheet. (DS-C330 requires an optional passport carrier sheet for all passports). Make sure the original meets the specifications before loading it.
Page 59 1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards.
Page 60 2. Open the input tray. 3. Raise the input tray extension.
Page 61 4. Slide the input tray edge guides all the way out.
Page 62 (DS-C490). If you are using an optional passport carrier sheet (required for DS-C330), load the passport into the carrier sheet printed side up and with the thicker edge (the side with more pages) facing first, then...
Page 64 Note: Do not use a passport carrier sheet that is scratched or has been scanned more than 3,000 times. Use only the passport carrier sheet that is designed for your product. 6. Adjust the edge guides to fit the edges of the original so that there are no gaps. Otherwise, the original may skew. DS-C330:...
Page 65 7. Support the top of the passport with your hand to prevent it from closing or falling out of the ADF. If the scanned images are affected by the originals ejecting below the product, try placing the product on the edge of a table where the ejected originals can drop freely. DS-C330:...
Page 66: Loading Multiple Sizes Of Originals In The Input Tray
Note: When scanning passports, select Passport as the Document Size and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 67 Note: When using Document Capture Pro, you can open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen. 1. Make sure the scanner position light is off. Note: If the scanner position light is on, pull the position selector to the right and tilt the scanner...
Page 68 2. Open the input tray.
Page 69 3. Raise the input tray extension.
Page 70 4. Slide the input tray edge guides all the way out. 5. Load the originals in the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Slide them in until they meet resistance. Make sure the...
Page 71 printed sides are facing up and the leading edges are aligned in the input tray (refer to the triangle on the scanner as a guide). 6. Slide the edge guides against the edges of the widest original.
Page 72: Original Document Specifications
Epson Scan 2 allows you to preview the first side of your original. Load only the first original into the ADF, and then press the Preview button. The preview window opens, the previewed image is displayed, and the page is ejected from the scanner. Replace the ejected page together with the rest of the originals.
Page 73 Paper type Paper size Paper weight Loading capacity Plain paper Legal (8.5 × 14 inches 10.5 lb to 34 lb In the vertical path position [216 × 356 mm]) (40 to 127 g/m²) (in the Fine paper Thickness of stack: under vertical path position) 0.09 inches (2.4 mm) Letter (8.5 ×...
Page 74 Width: up to 8.5 inches 13 to 35 lb (50 to 130 g/m²) 1 sheet (215.9 mm) Length: 15.5 to 120 inches (393.7 to 3048 mm) (DS-C330) 15.5 to 220 inches (393.7 to 5588 mm) (DS-C490) Maximum lengths according to the scanning...
Page 75 Paper type Paper size Paper weight Loading capacity Receipts Width: 2 to 8.5 inches 53 to 77 g/m² Vertical path position: (50.8 to 215.9 mm) Thickness of stack: under Length: 2 to 120 inches 0.09 inches (2.4 mm) (50.8 to 3048 mm) Straight path position: 1 receipt For thin originals, extending the input and output tray paper supports is recommended...
Page 76: Loading Plastic And Laminated Cards In The Input Tray
• Use the optional carrier sheet to scan originals that are delicate or wrinkled. • If originals are incorrectly detected as double feeds, select Off as the Detect Double Feed setting in Epson Scan 2. • Labels or stickers must be firmly adhered to the scanned original with no exposed glue.
Page 77 1. Make sure the scanner position light is on. Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards.
Page 78 2. Open the input tray. 3. Raise the input tray extension.
Page 79 4. Slide the input tray edge guides all the way out. 5. Load plastic or laminated cards (printed side up and long edge first) into the input tray horizontally, and slide them in until they meet resistance.
Page 80: Plastic And Laminated Card Specifications
7. Select the card type and turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2. If you do not disable the Detect Double Feed setting and a double feed error occurs, remove the plastic or laminated card from the input tray and reload it.
Page 81: Loading Special Originals
Paper type Paper size Paper thickness Loading capacity Plastic cards, 2.1 × 3.3 inches 0.05 inch (1.24 mm) 1 card (horizontal) embossed (ISO 7810 (54 × 85.6 mm) maximum ID-1 compliant) Plastic cards, standard 0.03 inch (0.76 mm) to (ISO 7810 ID-1 0.04 inch (1.1 mm) compliant) smaller than 0.03 inch...
Page 82 Note: If the scanner position light is off, pull the position selector to the right and tilt the scanner backwards. 2. Open the input tray.
Page 83 3. Raise the input tray extension. 4. Slide the input tray edge guides all the way out.
Page 84 5. Load envelopes vertically in the input tray with the printed side down and the flap facing as shown. Slide in the envelopes until they meet resistance. Skip to step 8.
Page 85 To scan both sides and stitch them together, set the appropriate setting in Epson Scan 2. • For an irregularly shaped original, load it in the center of an optional carrier sheet with the printed side face down.
Page 86 original against the binding of the carrier sheet, as shown. Otherwise, the product may not detect the correct length of the original. Note: Flip the carrier sheet over before loading it in the input tray.
Page 87 7. Load the carrier sheet in the input tray as shown until it meets resistance. Folded original...
Page 88 Irregularly shaped original 8. Slide the edge guides against the edges of the carrier sheet.
Page 89: Special Original Specifications
9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: If the Document Size setting on the Main Settings tab in Epson Scan 2 is set to Auto Detect, Paper Skew is automatically selected as the Correct Document Skew setting.
Page 90 Paper type Paper size Paper thickness Loading capacity Irregularly shaped Up to this size: A4 (8.3 × 11.7 0.012 inch (0.3 mm) 1 carrier sheet originals inches [210 × 297 mm]) maximum (load only in a carrier (excluding the sheet) thickness of the carrier sheet) Originals that cannot...
Page 91 Originals that are wider than 8.5 inches (215.9 mm) need to be folded in half The leading edge of the original must be placed at the binding part of the carrier sheet when scanning originals longer than 11.7 inches (297 mm) Parent topic: Loading Special Originals...
Page 92: Scanning
Pro (Windows) or Document Capture (Mac) and the scan job you have assigned to the button. Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner.
Page 93: Adding And Assigning Scan Jobs With Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 94 You see a screen like this: 3. Click the Job Settings button. You see a screen like this:...
Page 95 4. To add a scan job, click the New Job icon. 5. Enter a name for the new job, and select any settings as necessary from the following options: • Scan: select the size, color, or resolution • Save: select the file name, file type, or destination folder •...
Page 96: Adding And Assigning Scan Jobs With Document Capture - Mac
8. Select the jobs that you want to assign to the product control panel using any of the pull-down menus. Note: The number of pull-down menus available may vary, depending on your product and any connected options. 9. Click OK, then click Back. You can now use the added scan jobs when you scan from the product control panel.
Page 97: Starting A Scan Using The Epson Scan 2 Icon
Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
Page 98 You see an Epson Scan 2 window like this:...
Page 99: Starting A Scan From A Scanning Program
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 100 You see an Epson Scan 2 window like this:...
Page 101: Scanning With Document Capture Pro Or Document Capture
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 102 You see a window like this: 4. Select the size of your original from the Document Size menu. 5. If you want to change specific settings for the scan, click the Scan Settings button. Change any of the settings as necessary and click OK. For additional settings, click the Detailed Settings button on the Scan Settings screen.
Page 103: Scanning With Job Scan In Document Capture Pro - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 104: Scanning With Document Capture - Mac
Note: Settings may vary depending on the software version you are using. See the Help menu in Document Capture at any time for more information. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 105 You see a window like this: Note: You may need to select your product from the drop-down list. 3. Click the scan icon.
Page 106 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 107: Scanning In Epson Scan 2
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 108 You see this window:...
Page 109 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.
Page 110 17. Make sure the product is in the correct scanning position for the type of original. • For multiple sheets of standard-size originals, thin paper, or receipts, place the scanner in the vertical path position. • For special originals such as thick or long documents, passports, or plastic cards, place the scanner in the straight path position.
Page 111: Additional Scanning Settings - Main Settings Tab
Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen.
Page 112 Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white. Remove Punch Holes Removes the shadows caused by holes on the edges of the original. Parent topic: Scanning in Epson Scan 2...
Page 113: Scanning Settings For Special Documents
Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Note: When using Document Capture Pro, open the Epson Scan 2 screen by clicking the Detailed Settings button on the Scan Settings screen.
Page 114: Image Format Options
Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs.
Page 115: Scan Resolution Guidelines
Scanning Two Originals onto One Sheet (Stitching Images) - Windows Scanning Multi-Page Originals as Separate Files - Windows Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 Saving a Scan as an Office Format File - Windows...
Page 116: Scanning Two Originals Onto One Sheet (Stitching Images) - Windows
You can scan both sides of a double-sided or folded original in Document Capture Pro and combine them into a single image with the Epson Scan 2 Stitch Images setting (not available for all products). Note: Settings may vary depending on the software version you are using. Click the Help icon in Document Capture Pro at any time for more information.
Page 117 You see a window like this: 4. Click Scan Settings > Detailed Settings.
Page 118 You see an Epson Scan 2 window like this:...
Page 119: Scanning Multi-Page Originals As Separate Files - Windows
Your product scans the original and the image appears in the Edit Scanned Results window. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
Page 120 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. Select the Job Scan tab. You see a window like this: 4. Click the Job Settings button.
Page 121 You see a window like this: 5. Select New Job and select the scan settings. Click Next when finished. You see a window like this:...
Page 122: Saving Scanned Documents As A Searchable Pdf Using Epson Scan 2
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software. If you install your product software programs individually, be sure to also install this component if you want to perform OCR.
Page 123: Saving A Scan As An Office Format File - Windows
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
Page 124 , then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 125: Saving A Scan As An Office Format File - Mac
Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
Page 126 You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon.
Page 127 5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 7. Click Scan.
Page 128 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.
Page 129: Scanning To A Sharepoint Server Or Cloud Service - Windows
, then search for Document Capture Pro and select it. • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
Page 130 You see a window like this: 4. If you want to select specific scan settings for the scan, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. 5.
Page 131: Scanning To A Sharepoint Server Or Cloud Service - Mac
You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. Note: The screen shown may vary, depending on your OS version. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your product from the drop-down list.
Page 132 4. Click Scan. You see a preview of your scan in the Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.) You see the Transfer Settings window.
Page 133: Cleaning And Transporting Your Product
Clean the inside of the product every 5,000 scans. You can check the latest number of scans and set cleaning time notifications and alerts in the Epson Scan 2 Utility. By default, a notification is sent after every 5,000 scans.
Page 134 Caution: Be careful not to get your hands or hair caught in the gears or rollers when cleaning the inside the scanner. Otherwise, injury could occur. Note: Clean inside your product while it is turned on. 1. Open the vertical path cover. Note: When opening the vertical path cover, hold the area indicated to avoid touching the antistatic brush.
Page 135 2. Wipe the rollers and plastic rollers with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner. Be careful not to touch the antistatic brush when wiping the rollers. If the brush becomes bent it cannot eliminate static electricity, and this may cause the output originals to stick to each other.
Page 136 4. Wipe the 8 rollers shown with a soft, lint-free cloth dampened with a small amount of cleaner or water. Note: Do not spray liquid directly into the scanner.
Page 137 5. Close the scanner cover with both hands. Then, close the vertical path cover and then the input tray, in that order.
Page 138 7. Open the input tray, and pull the lever to open the scanner cover. 8. Use a genuine Epson cleaning kit or a soft, lint-free cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with...
Page 139 Epson cleaning kit with a small amount of cleaner on the cleaning cloth to remove the stains. Wipe off all remaining liquid. Caution: Do not use brushes or hard tools to clean the scanner glass. Any scratches on the glass may affect the scan quality.
Page 140 Caution: Do not use liquid or glass cleaner on the cotton swab. Note: The ultrasonic sensors do not normally require maintenance. However, if multiple feed errors occur frequently, it is possible that dust that has accumulated around the ultrasonic sensors is being mistakenly detected as a multiple feed error.
Page 141 10. Open the cover and remove the separation roller. 11. Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry cloth may damage the surface of the roller.
Page 142 13. Open the cover, then remove the pickup roller. 14. Wipe off any dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft, moist cloth. Caution: Use only a genuine Epson cleaning kit or soft, moist cloth to clean the roller; using a dry...
Page 143 15. Replace the pickup roller. 16. Close the scanner cover with both hands. Then, close the input tray. 17. Reset the number of scans after cleaning. Resetting the Number of Scans After Cleaning Parent topic: Cleaning and Transporting Your Product Related references Optional Accessories and Replacement Parts Related tasks...
Page 144: Resetting The Number Of Scans After Cleaning
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 145 You see a screen like this: 4. Select the Regular Cleaning Alert checkbox and click the Reset button. Note: You cannot reset if Regular Cleaning Alert is not selected. 5. Close the Epson Scan 2 Utility. Parent topic: Cleaning Inside Your Product...
Page 146: Replacing The Rollers
Replacing the Rollers Replace the roller assembly kit (A: separation roller, B: pickup roller) when the number of scans exceeds the life cycle of the rollers. Check the roller counter to see when you need to replace the rollers. Note: Replace the rollers while the scanner is turned on. 1.
Page 147 2. Press down on the separation roller cover latch and pull up the cover to remove it.
Page 148 3. Lift up the separation roller and slide it to the left to remove it. Note: Do not use force to pull out the separation roller; doing so may damage the inside of the product.
Page 149 4. To install a new separation roller, insert the end of the roller into the hole on the right side and lower the other end of the roller into place.
Page 150 5. Attach the separation roller cover as shown. Insert the axis on the upper side of the cover into the grooves, and then close the cover firmly.
Page 151 Note: If you are not able to close the cover, the roller is not installed correctly. Remove the roller and reinstall it, then try to close the cover again. 6. Open the cover of the pickup roller.
Page 152 7. Slide the pickup roller to the right and lift up to remove it.
Page 153 8. To install the new pickup roller, align the notches on the roller unit and slide it to the left. Lower the pickup roller, and then slide it to the back. Make sure the notches are aligned.
Page 154 9. Align the bottom edge of the pickup roller cover into the notches as shown and press it down until it clicks into place. Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the roller unit and reinstall it, then try to close the cover again.
Page 155 10. Close the scanner cover with both hands, then close the input tray. 11. Reset the roller counter. Note: Make sure to dispose of the pickup roller and the separation roller following the rules and regulations of your local authority. Do not disassemble them. Resetting the Roller Counter Parent topic: Cleaning and Transporting Your Product...
Page 156: Resetting The Roller Counter
• Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select EPSON > Epson Scan 2 Utility. • Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 >...
Page 157: Transporting Your Product
You see a screen like this: 4. Click Reset under Roller Assembly Kit. The Number of Scans field changes to 0 (zero). 5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Rollers Transporting Your Product If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.
Page 158 2. Disconnect any connected cables. 3. Close the input tray extension and the input tray. Note: Make sure the output tray paper support is securely closed. 4. Pull the position selector on the back of the product to the right, and tilt the scanner forward into the vertical path position.
Page 159 If you need to move the scanner, carry it as shown here. Note: Make sure to disconnect all cables, stow the input and output tray paper supports, and place the scanner in the vertical path position. Parent topic: Cleaning and Transporting Your Product...
Page 160: Solving Problems
Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Updating Applications and Firmware Resetting the Epson Scan 2 Settings Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Scanner Light Status The lights on the scanner indicate the scanner status and let you know when a problem occurs.
Page 161: Solving Scanning Problems
• ready • Turn the scanner off and then back on again. If the error continues, • scanner position the scanner may be malfunctioning. Contact Epson for support. • error • slow mode (DS-C490) The firmware update has failed and the scanner is in recovery mode.
Page 162: Product Does Not Turn On Or Turns Off Unexpectedly
• If you are connecting your scanner via USB, use only the USB cable that came with the scanner. Make sure it is connected directly to your computer and not to a USB hub. • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.
Page 163: Scanning Software Does Not Operate Correctly
• Connect the product directly to the computer. The product may not work properly when connected through a USB hub/switch. • Document Capture Pro (Windows) does not support Windows Vista or Windows Server, so use Epson Scan 2 for scanning instead.
Page 164: Cannot Start Document Capture Pro (Windows) Or Document Capture (Mac)
• Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting.
Page 165 • Make sure the scanner is in the correct position for the type of original being scanned. See the link at the end of this section to see which position is appropriate for your original. • When scanning multiple standard-size originals, scan in the vertical path position. If the scanner is in the straight path position, pull the scanner position selector to the right and tilt the scanner forward to place it in the vertical path position.
Page 166 • Use Automatic Feeding Mode in Epson Scan 2 and scan originals one at a time. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Page 167: Paper Jam Problems
Paper Jam Problems If an original is jammed in the scanner, clear the jam according to the procedure for the scanner position. Note: Do not change the scanner position while scanning, otherwise the original will get jammed. Vertical Path Position 1.
Page 168 4. Pull down the cover open lever and open the scanner cover. 5. Gently pull out any jammed originals from inside the product.
Page 169 6. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow. Note: Make sure there is no paper inside the scanner.
Page 170 7. Close the scanner cover with both hands. Then, close the vertical path cover.
Page 171 Caution: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 8. Carefully follow all loading instructions when you reload originals. Straight Path Position 1. Turn off your product. 2.
Page 172 4. Gently pull out any jammed originals from inside the product. 5. If you cannot pull originals straight up, carefully pull out any jammed originals from the output slot in the direction of the arrow.
Page 173 Note: Make sure there is no paper inside the scanner. 6. Close the scanner cover with both hands. Important: Before restarting scanning, make sure that the scanner is stationary. If the scanner is not stationary, it could cause the original to jam. 7.
Page 174 Note: You can check the number of sheets scanned by the pickup roller in the Epson Scan 2 Utility. Start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under Roller Assembly Kit.
Page 175: Paper Protection Does Not Work Correctly
• If your scanned original is damaged, make sure that the Paper Protection feature is enabled. Increase the detection level, if necessary. • If misdetection occurs frequently, lower the Paper Protection detection level in the Epson Scan 2 Utility (On-Medium is the default).
Page 176: Scanning Is Slow
(DS-C490). • The scanning speed may be reduced depending on the image adjustment features in Epson Scan 2. • If scanning becomes slower after scanning continuously with the ADF for a long time, the scanner may have automatically slowed down to protect the scanner mechanism from overheating or becoming damaged.
Page 177: Back Of Original Image Appears In Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2. You can also select the Remove Background setting in Epson Scan 2.
Page 178: Characters Are Not Recognized During Conversion To Editable Text (Ocr)
• Set the scanning resolution between 200 and 600 dpi. • If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2. • If you are using OCR software, check the manual for any additional adjustments.
Page 179: Ripple Patterns Appear In An Image
Spots or Lines Appear in All Scanned Images If spots or lines appear in all your scanned images, try the following solutions: • Clean the rollers and glass scanning surfaces inside your product using a genuine Epson cleaning kit or a soft, moist cloth.
Page 180: Scanned Image Is Cropped
Related tasks Scanning in Epson Scan 2 Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem, initialize the scanner driver (Epson Scan 2) settings using Epson Scan 2 Utility.
Page 181: Updating Applications And Firmware
• Windows 8.x: Enter the application name in the search charm, and then select the displayed icon. • Windows 7: Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 182: Resetting The Epson Scan 2 Settings
USB cable to update the firmware. Note: Make sure Epson Scan 2 is installed on your computer. If Epson Scan 2 is not installed, download the software from the Epson website and install it on your computer.
Page 183: Uninstall Your Product Software
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall your scanner software and re-install it. Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system.
Page 184: Uninstalling Product Software - Mac
8. To reinstall your product software, see the Start Here sheet for instructions. Note: If you find that re-installing your product software does not solve a problem, contact Epson. If you cannot find the application you want to uninstall in the application list, you cannot uninstall using the Uninstaller.
Page 185: Where To Get Help (Latin America)
(U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need to contact Epson for technical support services, use the following support options.
Page 186 Then call: Country Telephone Argentina (54 11) 5167-0300 0800-288-37766 Bolivia* 800-100-116 Brazil State capitals and metropolitan areas: 3004-6627 Other areas: 0800-377-6627 / 0800-EPSONBR Chile (56 2) 2484-3400 Colombia Bogota: (57 1) 602-4751 Other cities: 01-8000-915235 Costa Rica 800-377-6627 Dominican Republic* 1-888-760-0068 Ecuador* 1-800-000-044...
Page 187 Note: For help using any other software on your system, see the documentation for that software for technical support. Purchase Supplies and Accessories You can purchase genuine Epson accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Page 188: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 189: General Specifications
• OS X 10.9.x Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.),...
Page 190: Dimension Specifications
Paper output Vertical path position: Facedown ejection Straight path position: Faceup ejection Paper capacity 20 sheets of paper at 21 lb (80 g/m ) weight Scanning resolution 600 dpi (main scan) 600 dpi (sub scan) Output resolution 50 to 1200 dpi in 1 dpi increments (when scanning with a computer) Note: Available resolutions may vary depending on the scanning method.
Page 191: Electrical Specifications
Weight DS-C330: Approximately 4 lb (1.8 kg) DS-C490: Approximately 4.2 lb (1.9 kg) Note: Dimensions do not include projecting parts. Parent topic: Technical Specifications Electrical Specifications Scanner Note: Check the label on the product and the AC adapter for voltage information. Power consumption varies depending on operating conditions or whether an option is installed.
Page 192: Environmental Specifications
Rated frequency range 50 to 60 Hz Rated output power supply DC 24 V voltage Rated output current Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 41 to 95 °F (5 to 35 °C) Storage: –13 to 140 °F (–25 to 60 °C) Humidity Operating: 15 to 80% RH (non-condensing)
Page 193 Parent topic: Technical Specifications...
Page 194: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 195 • Never disassemble, modify, or attempt to repair the product or a product option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.
Page 196: Restrictions On Copying
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.) • Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners.
Page 197: Default Delay Times For Power Management For Epson Products
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 198 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 199 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 200: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
Page 201: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 202: A Note Concerning Responsible Use Of Copyrighted Materials
Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

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