Contacting Technical Service; Contacting Customer Service - Spirit XBU75 Service Manual

CONTACTING CUSTOMER SERVICE

t is the responsibility of the Dealer to assemble and setup any Spirit product they have
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sold, as well as diagnose problems and perform service, regardless of the product's
location. Recognizing the importance of insuring the consumer's satisfaction, Spirit
technical support will always be available to assist the Dealer in diagnosing a problem.
All warranties are valid from the original date of purchase by the original purchaser.
PARTS ORDERS
Fax your order using a completed parts purchase order to (870) 930-9013. Please do
not call to place your parts orders, fax only. Service technicians are available to assist in
the repair of treadmills. If taking parts orders by telephone, technical service calls will
go unanswered. Standard shipping is FedEx ground. If you need an order shipped
by another method, you must pay for shipping.
CUSTOMER SERVICE
Calling from Store Location
Dial 1 to reach the first available technician, or select the extension number for a
particular technician. You must have the serial number of the machine when you call.
- Charles Wood -----------Customer Support ext. 626
- Terry Jordan ------------ Customer Support ext. 627
- Kevin Thomas --------- -Customer Support ext. 628
- Nathan Price ------------ Customer Support ext. 629
- Carla Nichols ---------- -Customer Support ext. 631
- Travis Lawrence --------Customer Support ext. 633
If the technician you choose is unavailable, leave a detailed message. Leave only one
message. Do not call another extension. Do not leave multiple messages. This results
in a duplication of effort and keeps our technicians from assisting you and other
customers in a prompt manner.
Calling from Customer Location
Dial 0 for an operator. Relay to the operator that you are a dealer and in a customer's
home. You will be assisted by the first available technician.
Fax 870-930-9013
Call 800-258-4555
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