Troubleshooting - Samsung HT-J4500 User Manual

Resolution according to the output mode
Blu-ray Disc/E-contents/Digital Contents playback
Output
Setup
BD Wise
Auto
1080p@60F
1080p
Movie Frame : Auto (24Fs)
1080i
720p
480p

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not
listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact
Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Symptom
You cannot eject the disc.
Playback does not start.
Playback does not start
immediately when you press
the 6 / 7 button.
No sound.
You can only hear sound
from a few speakers, but not
all 6.
HDMI Mode
Blu-ray Disc
Resolution of Blu-ray
Disc
Max. Resolution of TV input
1080p@60F
-
1080p@24F
1080i
720p
480p
Is the power cord plugged securely into the outlet?
!
Turn off the power, and then turn it back on.
!
Check the region number of the Blu-ray/DVD disc.
!
A Blu-ray/DVD disc purchased from abroad may not be playable.
CD-ROMs and DVD-ROMs cannot be played on this product.
!
Make sure that the rating level is correct.
!
Are you using a deformed disc or a disc with scratches on the surface?
!
Wipe the disc clean.
!
The home theater does not play sound during fast playback, slow playback, and
!
step motion playback.
Are the speakers connected properly? Is the speaker setup correctly customized?
!
Is the disc severely damaged?
!
On certain Blu-ray/DVD discs, sound is output from the front speakers only.
!
Check if the speakers are connected properly.
!
Adjust the volume.
!
When playing audio from a CD, the radio, or a TV, the unit outputs sound to the
!
front speakers only.
39
- English
E-contents/
Digital contents
1080p@60F
Max. Resolution of TV input
Check/Remedy
DVD playback
HDMI Mode
480i
-
1080p
-
1080i
720p
480p