General Guidelines - Kyocera FS FS-1300D Operation Manual

Symptom
The printer will not print
from the computer.
Print quality is poor.
Paper is jammed.
The indicators are off and
the fan is not working.
The printer prints a status
page but data from the
computer is not being
printed.
5-2

General Guidelines

The table below provides basic solutions for problems you may
encounter with the printer. We suggest you consult this table to
troubleshoot the problems before calling for service repairs.
Check Items
Check the Ready indicator.
Check if a status page can be printed.
Check that the indicators display in a
recognized combination. Refer to
Indicators on page 1-5 for further
information.
Check the power cord.
Check the power switch is in the
On ( | ) position.
Check program files and application
software.
Check the interface cable.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that cannot be solved following the
guidelines above, try the following:
•
•
•
Corrective Actions
Using the information on page 1-5, check if an error
has occurred and clear the error.
If the status page was printed successfully, there
may be a problem with the connection to the
computer. Refer to the Installation Guide and check
the connection.
Turn the power switch Off (O) and then On ( | )
again. Print the job again.
Refer to Print Quality Problems on page 5-3.
Refer to Cleaning Paper Jams on page 5-9.
Connect both ends of the power cord securely. Try
replacing the power cord. Refer to Installation Guide
for information.
Refer to the Installation Guide for more information.
Try printing another file or using another print
command. If the problem occurs with a specific file or
application, check the printer settings for that
application.
Connect both ends of the interface cable securely.
Try replacing the printer cable. Refer to the
Installation Guide for more information.
Restart the computer you are using to send print jobs to the printer.
Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
Make sure that the procedures for printing are correctly followed in
the application software. Consult the documentation supplied with
the application software.
Troubleshooting