General Guidelines - Kyocera FS-6970DN Operation Manual

Symptom
Print quality is poor.
Text is missing on the
Windows test page.
Paper is jammed.
Nothing lights on the
operation panel even
when power is turned on
and the fan makes no
noise.
The printer prints a status
page but data from the
computer is not being
printed.
Vapor is emitted at the rear
of the printer.
5-2

General Guidelines

The table below provides basic solutions for problems you may
encounter with the printer. We suggest you consult this table to
troubleshoot the problems before calling for service repairs.
Check Items
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–
–
Check the power cord is property
plugged into power outlet.
Check the power switch is in the
On ( | ) position.
Check program files and application
software.
Check the interface cable.
Check if the temperature is low near
the location of the printer, or if the
paper that is being used has been
exposed to humidity.
Tips
Printer problems may be solved easily by following the tips below. When
you have encountered a problem that following the above guidelines will
not solve, try the following:
•
•
•
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Corrective Actions
Refer to Print Quality Problems on page 5-3.
This is a problem specific to the Windows OS. It is
not a printer problem. It does not affect print quality.
Refer to Clearing Paper Jams on page 5-11.
Connect both ends of the power cord securely. Try
replacing the power cord. Refer to Installation Guide
for more information.
Refer to the Installation Guide for more information.
Try printing another file or using another print
command. If the problem occurs with a specific file or
application, check the printer settings for that
application.
Connect both ends of the interface cable securely.
Try replacing the printer cable. Refer to the
Installation Guide for more information.
Depending on the operating environment of the
printer and the condition of the paper, heat
generated during printing can evaporate water
moisture in the printed paper, emitting vapor from the
printer. In this case, printing can be continued
without any problem.
To correct this, increase the temperature in the room,
and use paper that has been stored in a dry place.
Turn the printer power off and wait for several seconds. Then, turn
on the printer.
Restart the computer you are using to send print jobs to the printer.
Obtain and use the latest version of the printer driver. The latest
versions of printer drivers and utilities are available at:
http://www.kyoceramita.com/download/.
Make sure that the procedures for printing are correctly followed in
the application software. Consult the documentation supplied with
the application software.
Troubleshooting