NETGEAR BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual
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NETGEAR BigPond Wi-Fi 4G Advanced II AirCard 790S User Manual

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BigPond Wi-Fi 4G Advanced II 
AirCard 790S

User Manual

October 2014
202-11471-01
350 East Plumeria Drive
San Jose, CA 95134
USA

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Summary of Contents for NETGEAR BigPond Wi-Fi 4G Advanced II AirCard 790S

  • Page 1: User Manual

    BigPond Wi-Fi 4G Advanced II  AirCard 790S User Manual October 2014 202-11471-01 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 See the regulatory compliance document before connecting the power supply. Trademarks NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice....

  • Page 3: Table Of Contents

    Tethered Mode ........... 16 NETGEAR AirCard App for Smartphones and Tablets ....17 Hotspot Web Page .
  • Page 4 BigPond Wi-Fi 4G Advanced II Manage Hotspot Security ..........61 Change Network Names and Passwords.
  • Page 5 BigPond Wi-Fi 4G Advanced II Your device cannot access the hotspot web page when connected  to a VPN ............99 The hotspot cannot connect to a computer running Windows Vista .

  • Page 6: Chapter 1 Get Started

    Note: Firmware updates with new features and bug fixes are available at downloadcenter.netgear.com. Some products regularly check the site and download new firmware, or you can check for and download new firmware manually. If the features or behavior of your product do not match what is described in this manual, you might need to update3 your firmware.

  • Page 7: Know Your Device

    You can manage your device and change settings using the following features: • The device’s touchscreen. See Touchscreen on page 8. • The hotspot web page. See Hotspot Web Page on page 17. • A mobile app. See NETGEAR AirCard App for Smartphones and Tablets on page 17. Get Started...

  • Page 8: Power Key

    BigPond Wi-Fi 4G Advanced II Power Key Use the Power key to wake the hotspot and to power the device on and off. Table 1. Power key usage Desired Result Action Turn on hotspot. Press and hold the Power key for three seconds. Turn off hotspot.

  • Page 9: Touchscreen Elements

    BigPond Wi-Fi 4G Advanced II Touchscreen Elements You can use the touchscreen icons and other screen elements to view the hotspot’s status, configure Wi-Fi band settings, view data usage details, and view system alerts Traffic Network name Signal strength Battery icon Wi-Fi network Network icon name and...

  • Page 10: Accessories

    Jump boost cable. Use the jump boost cable to charge another mobile device, such as a tablet or smartphone. For more information, see jump Boost Another Device on page 11. You can purchase the following accessories separately: • Charging cradle • Extended battery For more information, visit www.netgear.com/telstraaccessories. Get Started...

  • Page 11: Power Sources

    BigPond Wi-Fi 4G Advanced II Power Sources Your hotspot can receive power from any of the following sources: • Rechargeable battery included with the hotspot For more information, see Install the Battery on page 13. • Wall socket using the AC adapter and USB cable For more information, see Recharge the Battery on page 56.

  • Page 12: Set Up And Connect To The Internet

    BigPond Wi-Fi 4G Advanced II Tap one of the boosting options (30, 60, or 90 minutes).  To start the jump boost of another device from the hotspot web page: Plug the jump boost cable into your hotspot. Plug the device you want to charge into the other end of the jump boost cable. On the home page, log in as an administrator.

  • Page 13: Install The Battery

    BigPond Wi-Fi 4G Advanced II Insert the micro SIM card. Micro SIM card Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. Replace the hotspot cover. Install the Battery ...

  • Page 14: Connect To The Internet

    BigPond Wi-Fi 4G Advanced II Make sure that the micro SIM card is already installed. For more information, see Install the Micro SIM Card on page 12. Micro SIM card Insert the battery as shown. Battery Gold contacts Ensure that the gold contacts on the battery line up with the gold contacts on the device. Replace the back cover.

  • Page 15: Personalize The Hotspot

    Additional Information The following topics are covered in this section: • Tethered Mode on page 16 • NETGEAR AirCard App for Smartphones and Tablets on page 17 • Hotspot Web Page on page 17 • Security Credentials on page 18 •...

  • Page 16: Tethered Mode

    BigPond Wi-Fi 4G Advanced II Tethered Mode You can use your hotspot in tethered mode (connected to a computer using the USB cable) instead of connecting to it using Wi-Fi. Note: The first time that you use your hotspot in tethered mode, drivers are loaded on your computer to support the hotspot.

  • Page 17: Netgear Aircard App For Smartphones And Tablets

    NETGEAR AirCard App for Smartphones and Tablets Download and use the complimentary NETGEAR AirCard app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR AirCard.

  • Page 18: Security Credentials

    BigPond Wi-Fi 4G Advanced II Enter the password in the Sign In field. The default password is admin. The password is case-sensitive. Click the Sign In button. The Home screen displays. After you log in, you can access all of the features available on the touchscreen plus advanced features.

  • Page 19: External Antennas

    BigPond Wi-Fi 4G Advanced II External Antennas Using an external antenna might be recommended in areas of lower coverage to improve your device performance. MIMO Dual TS9 antennas are available from your retailer. Insert the connector carefully to avoid damage to your device. Figure 4.

  • Page 20: Chapter 2 10.0.0.138Use Your Mobile Hotspot

    10.0.0.138Use Your Mobile Hotspot This chapter explains how to use your hotspot. The chapter covers the following topics: • View Data Usage • Manage Wi-Fi • Set Mobile Broadband Options • View Alerts • Extend Battery Life • Manage Hotspot Security •...

  • Page 21: View Data Usage

    BigPond Wi-Fi 4G Advanced II View Data Usage You can view an estimate of your data usage on the hotspot web page and on the hotspot touchscreen. The plan data counter resets automatically when the next billing cycle starts, and the session data counter resets automatically for each session.

  • Page 22: Manage Wi-Fi

    BigPond Wi-Fi 4G Advanced II The hotspot web page displays the data usage for the current billing cycle and for the current broadband session. Manage Wi-Fi Advanced users can set up the Wi-Fi radio of the hotspot to meet their Wi-Fi needs by customizing settings on the hotspot web page.

  • Page 23: Specify The Wi-Fi Settings

    BigPond Wi-Fi 4G Advanced II Specify the Wi-Fi Settings From the touchscreen, you can specify a number of Wi-Fi settings. For more detailed profile selections, visit the hotspot web page (http://m.home or http://10.0.0.138). You can establish any one of the following types of networks: •...
  • Page 24 BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen displays. To disable the Wi-Fi signal in a restricted area, tap the > button next to Wi-Fi Signal. Slide the ON button to the OFF position. Your setting is saved. To set the Wi-Fi range, tap the > button next to Wi-Fi Range. Tap the radio button for the selection that you want.
  • Page 25 BigPond Wi-Fi 4G Advanced II To power down the Wi-Fi radio after a set period of inactivity, tap the > button next to Wi-Fi Standby. Tap the radio button for the selection that you want. Your setting is saved. Use the hotspot web page to set up a profile that is more detailed than the basic profiles offered on the touchscreen screen.
  • Page 26 BigPond Wi-Fi 4G Advanced II Select Wi-Fi > Options. In the Wi-Fi Profiles list, select a predefined profile or select Custom Setup to choose your own options. 10.0.0.138Use Your Mobile Hotspot...
  • Page 27 BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. To modify the displayed profile (even if you selected a predefined profile), use the following options: • Secondary Wi-Fi. Select the Enable secondary Wi-Fi network check box to use a secondary Wi-Fi network.

  • Page 28: Connect To Wi-Fi From Wireless Device

    BigPond Wi-Fi 4G Advanced II Connect to Wi-Fi from Wireless Device You can connect up to 15 wireless devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your hotspot network. For information about setting connections for main Wi-Fi and guest Wi-Fi networks, see Set the Maximum Number of Connected Devices on page 35.
  • Page 29 BigPond Wi-Fi 4G Advanced II Tap the Wi-Fi button. Tap the WPS button. Tap the Pair with Main Wi-Fi or Pair with Secondary Wi-Fi button. Within two minutes, press the WPS key on the wireless device you want to connect. Your mobile hotspot and the wireless device communicate and establish the connection.

  • Page 30: Enable Guest Wi-Fi

    BigPond Wi-Fi 4G Advanced II Select Wi-Fi > Connect. Click the WPS button for either the main Wi-Fi or secondary Wi-Fi network (if available). Choose the WPS method you want to use: • WPS button pairing. If the device you want to connect has a WPS key, click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key.
  • Page 31 BigPond Wi-Fi 4G Advanced II Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Guest Wi-Fi button. Slide the OFF button to the ON position. Guest Wi-Fi is enabled. 10.0.0.138Use Your Mobile Hotspot...
  • Page 32 BigPond Wi-Fi 4G Advanced II  To enable guest Wi-Fi from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138. A login screen displays. Enter the administrator login password. The default password is admin.

  • Page 33: Enable Dual-Band Wi-Fi

    BigPond Wi-Fi 4G Advanced II Click the Submit button. Guest Wi-Fi is enabled. Enable Dual-Band Wi-Fi When all of your devices support 5 GHz Wi-Fi, use dual-band Wi-Fi for faster downloads. Dual-band Wi-Fi uses more power.  To enable dual-band Wi-Fi from the touchscreen: To wake up the device, press the Power key.
  • Page 34 BigPond Wi-Fi 4G Advanced II  To enable dual-band Wi-Fi from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138. A login screen displays. Enter the administrator login password. The default password is admin.

  • Page 35: Set The Maximum Number Of Connected Devices

    BigPond Wi-Fi 4G Advanced II Note: The default values are appropriate for dual-band Wi-Fi. Click the Submit button. Dual-Band Wi-Fi is enabled. Set the Maximum Number of Connected Devices You can connect up to 15 wireless devices to the hotspot. These connections are shared between the hotspot’s main and secondary Wi-Fi networks.
  • Page 36 BigPond Wi-Fi 4G Advanced II Tap the Max Wi-Fi Devices button. The Max Wi-Fi Devices screen displays. Slide the button to specify how you want the Wi-Fi devices to be shared between each Wi-Fi network. Tap the Submit button. Your setting is saved. ...

  • Page 37: View Or Block Connected Users

    BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen displays. Scroll down to the bottom of the screen. From the Max Wi-Fi list, select the number of devices that are allowed to access your hotspot. Click the < button or the > button to adjust the number of connections available on each of the Wi-Fi networks (main and secondary).
  • Page 38 BigPond Wi-Fi 4G Advanced II Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Devices button.  To view the connected devices from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 39 BigPond Wi-Fi 4G Advanced II A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.
  • Page 40 BigPond Wi-Fi 4G Advanced II Tap the Devices button. Tap the device that you want to block. Tap the Block Device button. Tap the Continue Block button. The device is blocked from your network.  To block a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 41 BigPond Wi-Fi 4G Advanced II A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home screen. Click the device name. Click the Block Device button. When prompted, click the Block Device button again. ...
  • Page 42 BigPond Wi-Fi 4G Advanced II Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.  To view a list of blocked devices from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.
  • Page 43 BigPond Wi-Fi 4G Advanced II  To unblock a device from the touchscreen: To wake up the device, press the Power key. Tap the Home ( ) button. Tap the Wi-Fi button. Tap the Devices button. Tap the Blocked List button. Note: Devices display when Blocked List feature is set to ON.
  • Page 44 BigPond Wi-Fi 4G Advanced II Tap the device that you want to unblock. Tap the Unblock button. The device has access to your network.  To unblock a device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 45: Set Mobile Broadband Options

    BigPond Wi-Fi 4G Advanced II Set Mobile Broadband Options By default, the mobile hotspot automatically connects to your service provider’s mobile broadband network. You can change this feature so that the mobile hotspot automatically connects to another network when you are roaming or never auto connects. ...
  • Page 46 BigPond Wi-Fi 4G Advanced II To set the network mode, tap the Network Mode > button. Tap the radio button for the selection that you want. Your setting is saved. Tap x to close the confirmation message window. To set the auto connection method, tap the Auto Connect > button. The Auto Connect screen displays.

  • Page 47: View Alerts

    BigPond Wi-Fi 4G Advanced II Select Settings > Network > Preferences. Select an Auto Connect option: • Never (connect manually each use) . The mobile hotspot does not attempt to automatically connect to the mobile broadband network when powered on. To connect to the network manually, view the Mobile Broadband Disconnected alert and click the Connect button.

  • Page 48: Extend Battery Life

    BigPond Wi-Fi 4G Advanced II • Yellow. System alerts.  To view alerts from the touchscreen: To wake up the device, press the Power key. Tap the Home ( ) button. Tap the Alerts bar. Read each alert that displays and follow any displayed instructions. To return to the Home screen, tap the Home ( ) button.

  • Page 49: Adjust Wi-Fi Settings To Optimize Battery Life

    BigPond Wi-Fi 4G Advanced II • Wi-Fi range. • Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi allows faster downloads but uses more power. • Guest Wi-Fi, when enabled, uses more power. To extend the battery life, use any of the following methods: •...
  • Page 50 BigPond Wi-Fi 4G Advanced II Tap the Wi-Fi button. Tap the Options button. To disable the Wi-Fi signal when you are on a USB tether, tap the Wi-Fi Signal > button. Slide the ON button to the OFF position. Your setting is saved. Tap the x button.
  • Page 51 BigPond Wi-Fi 4G Advanced II Your setting is saved. Tap the x button. The WiFi Options screen displays. To power down the Wi-Fi radio after a set period of inactivity, tap the Wi-Fi Standby > button. Tap the radio button for the selection that you want. Your setting is saved.
  • Page 52 BigPond Wi-Fi 4G Advanced II Scroll to the bottom of the screen. Adjust any of these settings in the Wi-Fi Options supported section: Wi-Fi Range: Short range has the smallest coverage; however, battery life is longer. Medium range provides moderate coverage and battery life. Long range enables you to have connected Wi-Fi devices farther from your mobile hotspot and still connect to your Wi-Fi network, but battery life is shorter.

  • Page 53: Adjust Display Settings To Increase Battery Life

    BigPond Wi-Fi 4G Advanced II Select Settings > General > Device. From the Wi-Fi Standby list, select a shorter time period. The shorter the time, the longer the battery life. The Submit button displays after you make a selection. Click the Submit button. Adjust Display Settings to Increase Battery Life Dim the screen to reduce the touchscreen’s brightness level.
  • Page 54 BigPond Wi-Fi 4G Advanced II Tap the Home ( ) button. Tap the Settings button. Tap the Display button. Tap the Display Brightness > button. Slide the button to select the display brightness that you want. Your setting is saved. 10.0.0.138Use Your Mobile Hotspot...
  • Page 55 BigPond Wi-Fi 4G Advanced II Tap the Back ( ) button. Tap the Display Timeout > button. Tap the radio button for the selection that you want. Your setting is saved.  To adjust display settings to increase battery life from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 56: Recharge The Battery

    BigPond Wi-Fi 4G Advanced II Select Settings > General > Device. Adjust any of these settings: • Display Brightness . Select the Dimradio button. • Timeout on AC, Timeout on USB . From the lists, select shorter time periods. The Submit button displays after you make a selection. Click the Submit button.
  • Page 57 BigPond Wi-Fi 4G Advanced II  To recharge the battery from a wall socket: Attach one end of the micro USB cable to the connector on the right on the mobile hotspot and attach the other end to the wall charger (included). Plug the wall charger into a wall socket.

  • Page 58: Usb Tethering

    BigPond Wi-Fi 4G Advanced II Note: The touchscreen goes into sleep mode after a set time to extend battery life. To wake up the touchscreen, press and quickly release the Power key. USB Tethering Use USB tethering to connect to the Internet from supported computers with a USB cable and charge the hotspot battery at the same time.

  • Page 59: Enable Airplane Mode

    BigPond Wi-Fi 4G Advanced II Tap the Settings button. Tap the USB Tethering button. Slide the OFF button to the ON position. USB tethering is enabled. Enable Airplane Mode Turn on airplane mode if you want to use jump boost while on an airplane or in areas where Wi-Fi is restricted.
  • Page 60 BigPond Wi-Fi 4G Advanced II Tap the Settings button. Tap the Airplane Mode button. Slide the OFF button to the ON position. Airplane mode is enabled.  To enable airplane mode from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 61: Manage Hotspot Security

    BigPond Wi-Fi 4G Advanced II Click the Jump Boost button. Click the Enable Airplane Mode button. Airplane mode is enabled. Manage Hotspot Security The following topics are covered in this section: • Change Network Names and Passwords on page 62 •...

  • Page 62: Change Network Names And Passwords

    BigPond Wi-Fi 4G Advanced II Note: When you change the Wi-Fi settings, the hotspot resets. Any devices connected to the hotspot are disconnected when the hotspot resets. Change Network Names and Passwords The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices.
  • Page 63 BigPond Wi-Fi 4G Advanced II To change the network name and password of the main Wi-Fi, tap the Main Wi-Fi button. To change the network name and password of the guest Wi-Fi, tap the Guest Wi-Fi button. To change the Wi-Fi name, tap the Edit button that is next to Wi-Fi name. A warning message displays.
  • Page 64 BigPond Wi-Fi 4G Advanced II For guest Wi-Fi, to change the password each time you enable guest Wi-Fi, select the New password each session check box. When this option is selected, the password entered in step 12 remains only for the current session.

  • Page 65: Change Hotspot Web Page Login Settings

    BigPond Wi-Fi 4G Advanced II The Wi-Fi Options screen that displays depends on the Wi-Fi profile that is selected. In the Main Wi-Fi and Secondary Wi-Fi sections, change the Wi-Fi Name and Wi-Fi Password fields as desired. To create a new guest password each time you power on the hotspot, select the Generate a new password each time I turn on the Guest Wi-Fi check box.
  • Page 66 BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. Select Settings > General > Device. (Optional) In the Host Name field, change the host name used to access the hotspot web page.

  • Page 67: Change Device Encryption Security Settings

    BigPond Wi-Fi 4G Advanced II Change Device Encryption Security Settings  To change the type of security used for main and secondary or guest Wi-Fi: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138.

  • Page 68: View Details About Your Mobile Hotspot

    BigPond Wi-Fi 4G Advanced II The Submit button displays after you make a selection. Click the Submit button. Reconnect your Wi-Fi devices, if necessary, using the new Wi-Fi credentials. Connect to the Internet on page 14. View Details About Your Mobile Hotspot You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).
  • Page 69 BigPond Wi-Fi 4G Advanced II Tap the Device Information > button.  To view details about your device from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138. A login screen displays.

  • Page 70: Update Mobile Hotspot Software And Firmware

    BigPond Wi-Fi 4G Advanced II Click the About link. Update Mobile Hotspot Software and Firmware The hotspot checks automatically for new software or firmware updates once a week. If an update becomes available, the hotspot displays an alert. Open the alert and click the Download button.
  • Page 71 BigPond Wi-Fi 4G Advanced II Tap the Home ( ) button. Tap the Settings button. Tap the More button. Tap the Software Updates > button.. Tap the Check for updates now button. If an update is available, tap the Start Download button. The update downloads.
  • Page 72 BigPond Wi-Fi 4G Advanced II Tap the Update now button to install the update.  To update software from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138. A login screen displays.

  • Page 73: Chapter 3 Advanced Settings

    Advanced Settings This chapter provides information about how to configure various aspects of the hotspot such as Wi-Fi settings, WAN settings, router settings. The chapter covers the following topics: • Back Up and Restore Hotspot Settings • Manage Wi-Fi Network Options •...

  • Page 74: Back Up And Restore Hotspot Settings

    BigPond Wi-Fi 4G Advanced II Back Up and Restore Hotspot Settings You can back up and restore hotspot settings. Backing up and restoring is useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.

  • Page 75: Manage Wi-Fi Network Options

    BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. Select Settings > General > Software and Reset. In the Restore Settings section, click the Browse button. Navigate to the location where the export.cfg file is stored. By default, hotspot setting files are saved to your Downloads folder.
  • Page 76 BigPond Wi-Fi 4G Advanced II The default password is admin. The password is case-sensitive. The Home screen displays. Select Wi-Fi > Options. Set the Wi-Fi options: • Channel. The Wi-Fi channel being used. Best practice is to set the channel to Auto. The hotspot chooses the channel that provides the least interference.

  • Page 77: Enable Sim Security

    BigPond Wi-Fi 4G Advanced II Select the Hide radio button if you do not want it broadcast. The Submit button displays after you make a selection. Click the Submit button. Enable SIM Security Create another level of security by establishing a PIN that you must enter before you can manage the WWAN connection.

  • Page 78: Configure Mobile Broadband

    BigPond Wi-Fi 4G Advanced II Configure Mobile Broadband You can configure mobile broadband settings to view WAN details such as the active network, connection status, signal strength. You can also adjust these settings to establish which users and applications can access your network. View WAN Information ...

  • Page 79: Enable Port Forwarding

    BigPond Wi-Fi 4G Advanced II Enable Port Forwarding If your computer is hosting a server, you can enable port forwarding so that other users can access the server.  To enable port forwarding: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 80: Enable Port Filtering

    BigPond Wi-Fi 4G Advanced II Your settings are saved. Enable Port Filtering You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security.

  • Page 81: Enable Ip Passthrough Mode

    BigPond Wi-Fi 4G Advanced II Enable IP Passthrough Mode To turn off the hotspot router functionality and assign the network IP address directly to the attached device, enable IP passthrough. If you make this change, the attached device restarts using a different driver configuration. WARNING: If you enable this feature, Wi-Fi is disabled and you must use a USB cable to tether the device.

  • Page 82: Enable Vpn Passthrough

    BigPond Wi-Fi 4G Advanced II Select Settings > Router > Basic. In the LAN section, select the Enabled radio button next to IP Passthrough Mode. Click the Submit button. Enable VPN PassThrough To connect to a corporate network using VPN, you must first enable VPN connections (passthrough).

  • Page 83: Configure Apn Details

    BigPond Wi-Fi 4G Advanced II Select Settings > Router > Basic. In the LAN section, select the On radio button next to VPN Passthrough. The Submit button displays after you make a selection. Click the Submit button. Configure APN Details Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider.
  • Page 84 BigPond Wi-Fi 4G Advanced II Select Settings > Network > APN. Click the Add button. Enter the name of the network service provider and the APN that you obtained from it. Enter the user name and password, if they are required for the wireless network. Select the network authentication mode: •...
  • Page 85 BigPond Wi-Fi 4G Advanced II  To select the APN to use: From a computer or wireless device that is connected to your network, launch an Internet browser. Enter http://m.home or http://10.0.0.138. A login screen displays. Enter the administrator login password. The default password is admin.

  • Page 86: Enable Dmz

    BigPond Wi-Fi 4G Advanced II Enable DMZ In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.

  • Page 87: Set Lan Options

    BigPond Wi-Fi 4G Advanced II If the hotspot is tethered using a USB cable, this address is 192.168.1.4. If the hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74. The Submit button displays after you make a selection. Click the Submit button.
  • Page 88 BigPond Wi-Fi 4G Advanced II The DNS mode setting specifies how the DNS servers are obtained. If you select Auto, the servers use the DNS relay specified by the Internet provider. The Submit button displays after you make a selection. Click the Submit button.

  • Page 89: Chapter 4 Frequently Asked Questions

    Frequently Asked Questions This chapter provides answers to questions you might have about your hotspot. (Also see Chapter 5, Troubleshooting.) The chapter covers the following topics: • Why can’t I connect a device to the hotspot? • Why can’t I access the Internet? •...

  • Page 90: Why Can't I Connect A Device To The Hotspot

    BigPond Wi-Fi 4G Advanced II Why can’t I connect a device to the hotspot? If you are experiencing problems connecting to the hotspot, try the following suggestions: • Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on.

  • Page 91: Why Is The Download Or Upload Speed Slow

    BigPond Wi-Fi 4G Advanced II Why is the download or upload speed slow? Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other hotspot Wi-Fi devices. Review the following possibilities: • Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).
  • Page 92 BigPond Wi-Fi 4G Advanced II Tap the Home ( ) button. Tap the Settings button. Tap the More button. Tap Factory Reset > button. Frequently Asked Questions...

  • Page 93: How Do I Disconnect From The Mobile Broadband Network

    BigPond Wi-Fi 4G Advanced II Tap the Yes button.. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. How do I disconnect from the mobile broadband network?  To disconnect from the network from the hotspot web page: From a computer or wireless device that is connected to your network, launch an Internet browser.

  • Page 94: Why Doesn't The Connect / Disconnect Button Appear On The  Hotspot Web Page

    BigPond Wi-Fi 4G Advanced II Your hotspot is disconnected from the network. Why doesn’t the Connect / Disconnect button appear on the hotspot web page? You can use the Connect / Disconnect button only when you are logged in as an administrator.

  • Page 95: How Do I Turn The Hotspot Off

    BigPond Wi-Fi 4G Advanced II How do I turn the hotspot off? Press and hold the Power key for a few seconds. How do I find out how many users are connected to my hotspot’s Wi-Fi networks? The number on the Wi-Fi icon on the hotspot’s touchscreen is the number of users (or devices) connected to your Wi-Fi network.

  • Page 96: How Do I Find A Device's Mac Address

    BigPond Wi-Fi 4G Advanced II  To find the IP address on a Mac OS X device: From the Apple menu, select System Preferences > Network. Select the wireless adapter. The IP address is displayed in the right pane.  To find the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer.

  • Page 97: Where Can I Find More Information

    • The Quick Start Guide that came with your mobile hotspot. • Visit support.netgear.com, click the Support for Home Products link, search for your network service provider, and select your hotspot from the list of products to do the following:...

  • Page 98: Chapter 5 Troubleshooting

    Troubleshooting This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics: • The Wi-Fi network name does not appear in the list of networks • The No Signal icon displays on either the touchscreen or the hotspot web page •...

  • Page 99: The Wi-Fi Network Name Does Not Appear In The List Of Networks

    BigPond Wi-Fi 4G Advanced II The Wi-Fi network name does not appear in the list of networks If you do not see the hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions: • Refresh the list of networks. • If the touchscreen is dark, the Wi-Fi radio might be asleep.

  • Page 100: Reset The Hotspot

    BigPond Wi-Fi 4G Advanced II • Make sure that your micro SIM account is active. To check micro SIM status and activate the account, visit http://m.telstra.com. • If you use a pay-as-you-go micro SIM card, make sure that the account has a positive balance.
  • Page 101 BigPond Wi-Fi 4G Advanced II  To reset the hotspot from the touchscreen: To wake up the device, press the Power key. Tap the Home ( ) button. Tap the Settings button. Tap the More button. Tap Factory Reset > button. Troubleshooting...

  • Page 102: View Alerts

    BigPond Wi-Fi 4G Advanced II Tap the Yes button. Tap the Begin Reset button. A factory reset takes about one minute. After the device resets, reconnect Wi-Fi devices. View Alerts Your mobile hotspot displays alerts to advise you of device status changes. SIM Not Installed Ensure that the micro SIM card is installed correctly.

  • Page 103: Temperature-Related Alerts

    BigPond Wi-Fi 4G Advanced II Enter the micro SIM PIN when prompted. Click the Save button. Temperature-Related Alerts The hotspot is designed to work over a wide temperature range. (For information, see Environmental Specifications on page 107.) The mobile hotspot shuts down automatically if it goes out of the supported temperature range.
  • Page 104 BigPond Wi-Fi 4G Advanced II Table 4. Connection alerts (continued) Alert Description Feature not supported Semantic error in the TFT operation Syntactical error in the TFT operation Unknown PDP context PDP context without TFT already activated Semantic errors in packet filters Syntactical errors in packet filters Connection error Invalid transaction identifier value...
  • Page 105 BigPond Wi-Fi 4G Advanced II Table 4. Connection alerts (continued) Alert Description PDP Duplicate UE RAT Change Troubleshooting...

  • Page 106: Appendix A Specifications

    Specifications This appendix covers the following topics: • Mechanical Specifications • Environmental Specifications • Supported RF Bands...

  • Page 107: Mechanical Specifications

    BigPond Wi-Fi 4G Advanced II Mechanical Specifications Table 5. Physical dimensions Parameter Dimension Weight 136 g (4.5 oz) Length 110 mm (4.33 in) Width 68 mm (2.7 in) Thickness 15 mm (.57 in) Environmental Specifications Table 6. Recommended operating and storage temperatures Environment Temperature Operating temperature...

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