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For Windows XP and Windows 2000, run the chkdsk utility by clicking the Start button, selecting Run, and then typing cmd in the
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dialog box. At the C: prompt, type chkdsk and press <Enter>.
This utility creates and displays a status report, and lists and corrects errors on the disk.
For Windows NT, run the error-checking utility by double-clicking My Computer and selecting the hard drive that you want to check.
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Click the right mouse button, select Properties, then click Tools, and select Check Now in the Error Checking section.
For Windows 98 SE and Windows 98, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw in the
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dialog box, selecting the type of test to run, and then clicking Start.
For MS-DOS, type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press <Enter>.
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If the problem still exists after you complete the basic checks, fill out the Diagnostic Checklist as you perform the following steps:
CAUTION: Before you perform this procedure, see
1. Enter system setup and make sure the problem drive is configured correctly. Make any necessary changes, and reboot the system.
Is the drive operating properly?
Yes. The problem is resolved.
No. Proceed to step 2.
2. Test the hard drive by using one of the following methods:
For Windows XP and Windows 2000, run the chkdsk utility by clicking the Start button, selecting Run, and then typing cmd in the
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dialog box. At the C: prompt, type chkdsk and press <Enter>.
This utility creates and displays a status report, and lists and corrects errors on the disk.
For Windows NT, run the error-checking utility by double-clicking My Computer and selecting the hard drive that you want to
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check. Click the right mouse button, select Properties, then click Tools, and select Check Now in the Error Checking section.
For Windows 98 SE and Windows 98, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw in
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the dialog box, selecting the type of test to run, and then clicking Start.
For MS-DOS, type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press <Enter>.
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Is the drive operating properly?
Yes. The problem is resolved.
No. Proceed to step 3.
3. Run the appropriate test group in the Dell Diagnostics:
For an IDE hard drive, run the IDE Devices device group.
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For a SCSI hard drive, run the SCSI Devices device group.
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Did any of the diagnostics tests fail?
Yes. Go to the next question.
No. Proceed to step 4.
Did any of the diagnostics tests indicate a faulty drive?
Yes. The hard drive may be faulty. Contact Dell for technical assistance.
No. Go to the next question.
Did any of the diagnostics tests indicate a faulty drive controller?
Yes. The system board may be faulty. Contact Dell for technical assistance.
No. Proceed to step 4.
Turn off the computer and peripherals, disconnect them from their electrical outlets, wait at least 5 seconds, and then open the
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computer cover.
Make sure the DC power cables from the power supply are firmly connected to the connectors on each drive. Also verify that the
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"Safety
Information."
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