Dell EMC PowerEdge R650 Installation And Service Manual
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Dell EMC PowerEdge R650 Installation And Service Manual

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Dell EMC PowerEdge R650
Installation and Service Manual
Part Number: E69S Series
Regulatory Type: E69S001
July 2021
Rev. A01

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Summary of Contents for Dell EMC PowerEdge R650

  • Page 1 Dell EMC PowerEdge R650 Installation and Service Manual Part Number: E69S Series Regulatory Type: E69S001 July 2021 Rev. A01...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................7 Chapter 2: Dell EMC PowerEdge R650 system overview..............8 Front view of the system..............................8 Right control panel view..............................11 Left control panel view............................... 12 Rear view of the system..............................13 Inside the system ................................16 Locating the Express Service Code and Service Tag....................
  • Page 4 Cooling fans..................................40 Removing a cooling fan module..........................40 Installing a cooling fan module..........................40 Drives....................................41 Removing a drive blank...............................41 Installing a drive blank..............................42 Removing the drive carrier............................42 Installing the drive carrier............................43 Removing the drive from the drive carrier......................44 Installing the drive into the drive carrier........................45 Drive backplane..................................46 Drive backplane connectors............................46...
  • Page 5 Optional BOSS S2 module..............................110 Removing the BOSS S2 filler........................... 110 Installing the BOSS S2 filler............................111 Removing the BOSS S2 module..........................112 Installing the BOSS S2 controller card........................115 Optional IDSDM module..............................118 Removing the IDSDM module..........................118 Installing the IDSDM module............................119 MicroSD card..................................120 Removing the MicroSD card...........................
  • Page 6 NIC indicator codes.................................163 Power supply unit indicator codes..........................163 Drive indicator codes..............................165 Using system diagnostics.............................. 166 Dell Embedded System Diagnostics........................166 Chapter 9: Getting help......................168 Recycling or End-of-Life service information......................168 Contacting Dell Technologies............................168 Accessing system information by using QRL......................168 Quick Resource Locator for PowerEdge R650 system..................169...

  • Page 7: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 8: Chapter 2: Dell Emc Poweredge R650 System Overview

    NVMe drives) or 10x 2.5-inch NVMe drives only. NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support> Browse all Products > Data Center Infrastructure > Storage Adapters &...
  • Page 9 Quick Sync 2 with OpenManage Mobile (OMM) aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system. For more information, see the iDRAC User's Guide available at https://www.dell.com/ idracmanuals Dell EMC PowerEdge R650 system overview...
  • Page 10 Information tag The Information tag is a slide-out label panel that contains system information such as Service Tag, NIC, MAC address, and so on. If you have opted for the secure default access to Dell EMC PowerEdge R650 system overview...

  • Page 11: Right Control Panel View

    Drive (10) Enables you to install drives that are supported on your system. For more information about the ports, see the Dell EMC PowerEdge R650 Technical Specifications on the product documentation page. Right control panel view Figure 4. Right control panel Table 4.

  • Page 12: Left Control Panel View

    This feature aggregates hardware/firmware inventory and various system level diagnostic/error information that can be used in troubleshooting the system. You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters.

  • Page 13: Rear View Of The System

    NIC port (2) The NIC ports are embedded on the LOM card that is connected to the system board. NOTE: For more information, see the Dell EMC PowerEdge R650 Technical Specifications on the product documentation page. Dell EMC PowerEdge R650 system overview...
  • Page 14 The NIC ports are embedded on the LOM card that is connected to the system board. BOSS S2 module This slot supports the BOSS S2 module. (optional) NOTE: For more information, see the Dell EMC PowerEdge R650 Technical Specifications on the product documentation page. Dell EMC PowerEdge R650 system overview...
  • Page 15 NIC port (2) The NIC ports are embedded on the LOM card that is connected to the system board. NOTE: For more information, see the Dell EMC PowerEdge R650 Technical Specifications on the product documentation page. Dell EMC PowerEdge R650 system overview...

  • Page 16: Inside The System

    7. Power supply unit (PSU 1) 8. IDSDM/Internal USB card port 9. BOSS S2 module 10. Heat sink for processor 1 11. Memory DIMM socket for processor 1 (A6) 12. Drive backplane 13. fPERC 14. Service Tag Dell EMC PowerEdge R650 system overview...

  • Page 17: Locating The Express Service Code And Service Tag

    Information tag also contains the iDRAC secure default password. If you have opted for iDRAC Quick Sync 2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and troubleshoot the PowerEdge servers. Dell EMC PowerEdge R650 system overview...

  • Page 18: System Information Label

    The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls to the appropriate personnel.
  • Page 19 Figure 13. Service information Dell EMC PowerEdge R650 system overview...

  • Page 20: Rail Sizing And Rack Compatibility Matrix

    Figure 15. LED behavior, configuration and layout, express service tag Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering-...
  • Page 21 ● Rail adjustability range for various types of rack mounting flanges. ● Rail depth with and without cable management accessories. ● Types of racks supported for various types of rack mounting flanges. Dell EMC PowerEdge R650 system overview...

  • Page 22: Chapter 3: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: •...

  • Page 23: Options To Log In To Idrac

    OpenManage Deployment Toolkit OpenManage Deployment Toolkit User's Guide available at https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/poweredgemanuals >...

  • Page 24: Resources To Install Operating System

    For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals. NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/sln308699.

  • Page 25: Options To Download And Install Os Drivers

    Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.com/support/drivers. 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 26: Chapter 4: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...

  • Page 27: Error Messages

    Table 13. Configuration validation error (continued) Error Description Possible cause and Example recommendations Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 28: Chapter 5: Installing And Removing System Components

    Installing and removing system components Topics: • Safety instructions • Before working inside your system • After working inside your system • Recommended tools • Optional front bezel • System cover • Drive backplane cover • Air shroud • Cooling fans •...

  • Page 29: Before Working Inside Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 30: Optional Front Bezel

    ● Wrist grounding strap connected to the ground ● ESD mat ● Needle-nose pliers You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ●...

  • Page 31: Installing The Front Bezel

    Figure 16. Removing the front bezel with the LCD panel Next steps Replace the front bezel. Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 32: System Cover

    Figure 17. Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, and any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. Steps 1.

  • Page 33: Installing The System Cover

    Figure 18. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.

  • Page 34: Drive Backplane Cover

    Figure 19. Installing the system cover Drive backplane cover Removing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Slide the backplane cover in the direction of the arrows marked on the drive backplane cover. 2.

  • Page 35: Installing The Drive Backplane Cover

    Figure 20. Removing the drive backplane cover Next steps Replace the drive backplane cover. Installing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Align the drive backplane cover with the guide slots on the system. 2.
  • Page 36 Figure 21. Installing the drive backplane cover Next steps 1. Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 37: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 38: Installing The Air Shroud

    Figure 23. Removing the air shroud from the rear drive module Next steps Replace the air shroud. Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
  • Page 39 Figure 24. Installing the air shroud 3. For the air shroud on the rear drive module, lower the air shroud into the rear drive module until it is firmly seated. Figure 25. Installing the air shroud on the rear drive module Next steps 1.

  • Page 40: Cooling Fans

    Cooling fans Removing a cooling fan module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed, remove the air shroud. Steps Holding the orange and black edges on the fan module, lift the cooling fan module to disconnect from the connector on the system board.

  • Page 41: Drives

    3. If installed, remove the air shroud. Steps 1. Align and place the fan module connector horizontally with the connector on the system board. NOTE: The procedure to remove standard (STD), high performance silver grade (HPR SLVR), or high performance gold grade (HPR Gold) dual cooling fan modules are same.

  • Page 42: Installing A Drive Blank

    Figure 28. Removing a drive blank Next steps Installing a drive replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 29.

  • Page 43: Installing The Drive Carrier

    CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the documentation supplied with your operating system.

  • Page 44: Removing The Drive From The Drive Carrier

    1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. 3. Remove the drive carrier or remove the drive blank when you want to assemble the drives in to the system. Steps 1. Hold the release handle and slide the drive carrier into the drive slot. 2.

  • Page 45: Installing The Drive Into The Drive Carrier

    Figure 32. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites Follow the safety guidelines listed in the Safety instructions NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1.

  • Page 46: Drive Backplane

    Figure 33. Installing a drive into the drive carrier Next steps Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane connectors Depending on your system configuration, the drive backplanes supported are listed here: Table 16.

  • Page 47: Removing The Drive Backplane

    Figure 35. 8 x 2.5-inch drive backplane 1. BP_PWR_1 (backplane power and signal cable to system board) Figure 36. 10 x 2.5-inch drive backplane 1. DST_SA2 (backplane to front PERC) 2. DST_PB2 (PCIe/NVMe connector) 3. DST_PA2 (PCIe/NVMe connector) 4. DST_SA1 (PERC to backplane) 5.

  • Page 48: Installing The Drive Backplane

    Figure 37. Removing the drive backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed, remove the air shroud.

  • Page 49: Rear Mounting Front Perc Module

    Figure 38. Installing the drive backplane 3. Route the cables properly through the cable guide and connect the cables to the connector on the system board. Tighten the captive screw on the cable guiding latch. Next steps Install all the drives.

  • Page 50: Installing The Front Mounting Front Perc Module

    Steps 1. Using a Phillips #2 screwdriver, loosen the captive screws on the front PERC module. 2. Pull the front PERC module to disengage from the connector on the drive backplane. 3. Tilt and lift the front PERC module out of the system. NOTE: The numbers on the image do not depict the exact steps.

  • Page 51: Removing The Rear Mounting Front Perc Module

    3. Press the front PERC module connector with the connector on the drive backplane until firmly seated. 4. Using a Phillips #2 screwdriver, tighten the captive screws on the front PERC module. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 40.

  • Page 52: Installing The Rear Mounting Front Perc Module

    Steps 1. Using a Phillips #2 screwdriver, loosen the captive screws on the front PERC module. 2. Slide the front PERC module to disengage from the connector on the drive backplane. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 41.

  • Page 53: Rear Drive Module

    3. Using a Phillips #2 screwdriver, tighten the captive screws on the front PERC module. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 42. Installing the rear mounting front PERC module Next steps Install the drive backplane.

  • Page 54: Installing The Rear Drive Module

    Steps 1. Using a Phillips #1 screwdriver, loosen the captive screws on the rear drive module or the liquid cooling rear drive module. 2. Slide the rear drive module and lift it away from the system. NOTE: The procedure is same for removing the rear drive module in liquid cooling module configuration. Figure 43.
  • Page 55 Figure 44. Installing the rear drive module Next steps 1. If removed, install the expansion card riser 3. 2. Connect all the cables to the rear drive module. Install the rear drives. 4. If removed, install the air shroud. 5. Follow the procedure listed in After working inside your system.

  • Page 56: Cable Routing

    Cable routing Figure 45. Control panels and intrusion switch Table 17. Control panels, BOSS S2 and VGA cabling From Left control panel connector Left control panel (LCP) Right control panel connector Right control panel (RCP) Front VGA connector VGA on RCP BOSS_CARD_PWR (BOSS S2 module power connector on BOSS_PWR (BOSS S2 module power connector on BOSS S2 system board)
  • Page 57 Figure 46. 10 x 2.5-inch SAS with fPERC Table 18. 10 x 2.5-inch SAS with fPERC From SIG_PWR_1 (system board power connector) BP_PWR (backplane power connector) CTRL_DST_PA1 (fPERC input connector) SL3_CPU1_PB2 (Signal connector on system board) CTRL_SRC_PA1 ( fPERC output connector) DST_PA3 (backplane signal connector) Figure 47.
  • Page 58 Table 19. 10 x 2.5-inch NVMe and 2 x 2.5-inch NVMe From SL1_CPU2_PB1 (Signal connector on system board) DST_PA1 (backplane signal connector) SL2_CPU2_PA1 (Signal connector on system board) DST_PB1 (backplane signal connector) SL3_CPU1_PB2 (Signal connector on system board) DST_PA2 (backplane signal connector) SL4_CPU1_PA2 (Signal connector on system board) DST_PB2 (backplane signal connector) PADDLE R1d (Paddle R1d connector on system board)
  • Page 59 Figure 49. 4 x 3.5-inch SAS/SATA with fPERC and 2 x 2.5 rear drives Table 21. 4 x 3.5-inch SAS/SATA with fPERC and 2 x 2.5 rear drives From SIG_PWR_1 (system board power connector) BP_PWR (backplane power connector) SL3_CPU1_PB2 (Signal connector on system board) CTRL_DST_PA1 (fPERC connector) SL4_CPU1_PA2 (Signal connector on system board) DST_PA1 (rear backplane signal connector)
  • Page 60 Table 22. 8 x 2.5-inch NVMe without fPERC From SL1_CPU2_PB1 (Signal connector on system board) DST_PA1 (backplane signal connector) SL2_CPU2_PA1 (Signal connector on system board) DST_PB1 (backplane signal connector) SL3_CPU1_PB2 (Signal connector on system board) DST_PA2 (backplane signal connector) SL4_CPU1_PA2 (Signal connector on system board) DST_PB2 (backplane signal connector) SIG_PWR_1 (system board power connector) BP_PWR (backplane power connector)

  • Page 61: System Memory

    Figure 52. 8 x 2.5-inch all NVME with front PERC module Table 24. 8 x 2.5-inch all NVME with front PERC module From CTRL_SRC_PA1 (PERC controller connector) DST_PA1 (backplane signal connector) CTRL_SRC_PB1 (PERC controller connector) DST_PB1 (backplane signal connector) CTRL_SRC_PA2 (PERC controller connector) DST_PA2 (backplane signal connector) CTRL_SRC_PB2 (PERC controller connector) DST_PB2 (backplane signal connector)
  • Page 62 Figure 53. Memory channels Memory channels are organized as follows: Table 25. Memory channels Processor Channel Channel Channel C Channel D Channel E Channel F Channel G Channel H Processor 1 Slots A1 Slots A5 Slots A3 Slots A7 Slots A2 and Slots A6 Slots A4 and Slots A8 and...

  • Page 63: General Memory Module Installation Guidelines

    Table 25. Memory channels (continued) Processor Channel Channel Channel C Channel D Channel E Channel F Channel G Channel H Processor Slots B1 Slots B5 Slots B3 Slots B7 Slots B2 and Slots B6 Slots B4 and Slots B8 and and B9 and B13 and B15...

  • Page 64: Intel Persistent Memory 200 Series (Bps) Installation Guidelines

    Table 27. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent A{1}, A{2}, A{3}, A{4}, A{5}, 1, 2, 4, 6, 8, 12 or 16 DIMMs channel) population order A{6}, A{7}, A{8}, A{9}, are allowed. A{10}, A{11}, A{12}, A{13}, A{14}, A{15}, A{16} Dual processor (Start with Optimizer (Independent...
  • Page 65 For more information about the supported Intel Persistent Memory 200 series (BPS) configurations, see the Dell EMC Intel Persistent Memory 200 series (BPS) User's Guide at https://www.dell.com/support/home/products/server_int/ server_int_poweredge. Table 28. Supported Intel Persistent Memory 200 series (BPS) for dual processor configurations...
  • Page 66 Table 29. Intel Persistent Memory 200 series (BPS) Configuration 1 - 4 x RDIMMs/ LRDIMMs, 4 x Intel Persistent Memory 200 series (BPS) per processor (continued) Total No of Total No of 1 R/LRDIMM 1 Intel Total Standard Total PM Supported RDIMMs/ Intel Persistent...
  • Page 67 Table 31. Intel Persistent Memory 200 series (BPS) Configuration 3 - 8 x RDIMMs/ LRDIMMs, 1 x Intel Persistent Memory 200 series (BPS) per processor (continued) Total No of Total No of 1 R/LRDIMM 1 Intel Total Standard Total PM Supported Modes RDIMMs / Intel...
  • Page 68 Table 33. Intel Persistent Memory 200 series (BPS) Configuration 5 - 8 x RDIMMs/ LRDIMMs, 8 x Intel Persistent Memory 200 series (BPS) per processor Total No of Total No of 1 R/LRDIMM 1 Intel Total Standard Total PM Supported Modes RDIMMs / Intel capacity (GB)

  • Page 69: Removing A Memory Module

    Table 34. Intel Persistent Memory 200 series (BPS) Configuration 6 - 12 x RDIMMs/ LRDIMMs, 2 x Intel Persistent Memory 200 series (BPS) per processor (continued) Total No of Total No of 1 R/LRDIMM 1 Intel Total Standard Total PM Supported Modes RDIMMs / Intel...

  • Page 70: Installing A Memory Module

    Figure 54. Removing a memory module Next steps Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets.

  • Page 71: Processor And Heat Sink Module

    NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly.
  • Page 72 NOTE: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the processor heat sink module (PHM) to cool down before handling them. Steps 1. Ensure all four anti-tilt wires are in the locked position (outward position),using a Torx #T30 screwdriver, loosen the captive screws on the PHM n the order below: a.

  • Page 73: Removing The Processor From The Processor Heat Sink Module

    Figure 57. Removing a processor and heat sink module Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor from the processor heat sink module Prerequisites WARNING: Remove the processor from processor and heat sink module (PHM) only if you are replacing the processor or heat sink.

  • Page 74: Installing The Processor

    Figure 58. Lift up the TIM break lever 4. Using your thumb and index finger, first hold the carrier release tab at the pin 1 connector, pull out the tip of the carrier release tab, and then lift the carrier partially from the heat sink. NOTE: Ensure to return the TIM break lever back to its original position.
  • Page 75 Steps 1. Place the processor in the processor tray. NOTE: Ensure the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Place the processor carrier on top of the processor that is in the processor tray aligning pin 1 indicator on the processor. NOTE: Ensure the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
  • Page 76 Figure 61. Press the carrier on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the bottom of the heat sink.
  • Page 77 Figure 63. Remove the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the base of the heat sink until the carrier locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins.

  • Page 78: Installing The Processor Heat Sink Module

    Figure 64. Installing the heat sink onto the processor Next steps Install the processor heat sink module. 2. If removed, install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor heat sink module Prerequisites Never remove the heat sink from a processor unless you intend to replace the processor or system board.
  • Page 79 Figure 65. Installing the processor and heat sink (PHM) 3. Set the anti-tilt wires to the locked position (outward position), and then using the Torx #T30 screwdriver, tighten the screws (8 in-lbf) on the heat sink in the below sequence: a.

  • Page 80: Removing The Liquid Cooling Module

    Next steps 1. If removed, install the air shroud. 2. Follow the procedure listed in the After working inside your system. Removing the liquid cooling module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 81: Installing The Liquid Cooling Module

    Next steps 1. If you are uninstalling a faulty liquid cooling module, replace the liquid cooling modules, else remove the processor. Installing the liquid cooling module Prerequisites Never uninstall the heat sink from a processor unless you intend to replace the processor or system board. The heat sink is necessary to maintain proper thermal conditions.

  • Page 82: Expansion Cards And Expansion Card Risers

    A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/ poweredgemanuals.

  • Page 83: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 69. Expansion card slot connectors 1. Riser 4 slot 2. Riser 3 slot 3. Riser 2 slot 4. Riser 1 slot Table 35. Expansion card risers Expansion card PCIe slots on the No. of slots Processor height length...
  • Page 84 Figure 70. Riser 1 - Full height 1. Slot 1 Figure 71. Riser 2 - Low profile 1. Slot 1 2. Slot 2 Installing and removing system components...
  • Page 85 Figure 72. Riser 3 - Low profile 1. Slot 3 Figure 73. Riser 4 -Full height 1. Slot 2 Table 36. PCIe riser configuration and PERC type support Configuration Number of processors PERC supported Rear storage R2A + R3A (Config0-1) fPERC R2A + R3A (Config0-2) fPERC...
  • Page 86 Table 37. Riser configuration 0-1: R2A + R3A Card type Slot priority Storage Dell External PERC Adapter Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module Integrated slot Intel (PCIe SSD) Samsung (PCIe SSD) BOSS-S1 Networking Mellanox (NIC: 100 Gb)
  • Page 87 Table 38. Riser configuration 0-2: R2A + R3A Card type Slot priority Storage Dell External PERC Adapter 2, 1, 3 Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module Integrated slot Intel (PCIe SSD) 2, 1, 3...
  • Page 88 2, 1, 3 Inventec (VGA) Inventec (Serial) Table 39. Riser configuration 1: R2B + R3A Card type Slot priority Storage Dell External PERC Adapter 2, 3 Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module Integrated slot...
  • Page 89 GPU / Others Nvidia (T4 GPU) Inventec (VGA) Inventec (Serial) Table 40. Riser configuration 2: R3A Card type Slot priority Storage Dell External PERC Adapter Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module Integrated slot Intel (PCIe SSD)
  • Page 90 Integrated slot GPU / Others Inventec (Serial) Table 41. Riser configuration 3: R1A + R4C + R4D Card type Slot priority StorageStorage Dell External PERC Adapter 2, 1 Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module...
  • Page 91 Nvidia (T4 GPU) 2, 1 Table 42. Riser configuration 4: R2A + R3A + R1D Paddle card Card type Slot priority Storage Dell External PERC Adapter 2, 1, 3 Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module...
  • Page 92 2, 1, 3 Inventec (VGA) Inventec (Serial) Table 43. Riser configuration 4: R2B + R3A + R1D Paddle card Card type Slot priority Storage Dell External PERC Adapter 2, 3 Foxconn (fPERC) Integrated slot Inventec (fPERC) Integrated slot Dell BOSS S2 Module...
  • Page 93 GPU / Others Inventec (VGA) Inventec (Serial) Table 44. Riser configuration 6: R3A + R1D Paddle card Card type Slot priority Storage Dell External PERC Adapter Dell BOSS S2 Module Integrated slot Intel (PCIe SSD) Samsung (PCIe SSD) BOSS-S1 Networking...

  • Page 94: Removing The Expansion Card Risers

    Table 44. Riser configuration 6: R3A + R1D Paddle card (continued) Card type Slot priority Qlogic (HBA: FC 32) Qlogic (HBA: FC 16) Qlogic (NIC: 10 Gb) Qlogic - Marvell (NIC: 10 Gb) Broadcom (NIC: 10 Gb) Intel (NIC: 10 Gb) Broadcom (NIC: 1 Gb) Intel (NIC: 1 Gb) Mellanox (NIC: HDR100 VPI)
  • Page 95 Figure 74. Removing the expansion card riser (Riser 1) 2. For Riser 2 and liquid cooling Riser 2, press the blue button on the riser, and holding the touch points lift the expansion card riser from the riser connector on the system board. NOTE: The numbers on the image do not depict the exact steps.
  • Page 96 Figure 76. Removing the expansion card riser (Riser 3) 4. For Riser 4, press the blue tab on the riser, and holding the touch point lift the expansion card riser from the riser connector on the system board. Figure 77. Removing the expansion card riser (Riser 4) Installing and removing system components...

  • Page 97: Installing The Expansion Card Risers

    Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If removed, install the expansion cards into the expansion card risers.
  • Page 98 Figure 79. Installing the expansion card riser (Riser 2) Figure 80. Installing the expansion card riser (Riser 3) Installing and removing system components...

  • Page 99: Removing Expansion Card From The Expansion Card Riser

    Figure 81. Installing the expansion card riser (Riser 4) Next steps 1. If required, re-connect the cables to the expansion card. 2. Follow the procedure listed in After working inside your system. 3. Install any device drivers required for the card as described in the documentation for the card. Removing expansion card from the expansion card riser Prerequisites 1.
  • Page 100 Figure 82. Removing expansion card from the expansion card riser 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. Installing and removing system components...
  • Page 101 Figure 83. Installing the filler bracket Next steps Replace an expansion card into the expansion card riser. Installing and removing system components...

  • Page 102: Installing An Expansion Card Into The Expansion Card Riser

    For instructions, see the documentation accompanying the card. CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1.
  • Page 103 Figure 84. Removing the filler bracket 3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5.

  • Page 104: Removing The R1 Paddle Cards

    Figure 85. Installing expansion card into the expansion card riser NOTE: Push the card holder to hold the full length card in the riser. Next steps 1. If applicable, connect the cables to the expansion card. 2. Follow the procedure listed in After working inside your system.

  • Page 105: Installing R1 Paddle Card

    Figure 86. Removing the R1 paddle card Next steps Replace the paddle cards. Installing R1 paddle card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed,remove the air shroud.

  • Page 106: Intrusion Switch Module

    Figure 87. Installing the R1 paddle card Next steps 1. Connect the paddle card cables to the drive backplane 2. Insert the paddle card cable into the side wall bracket. If removed, install the air shroud. 4. Follow the procedure listed in After working inside your system.

  • Page 107: Installing The Intrusion Switch Module

    Figure 88. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 108: M.2 Ssd Module On Boss-S1 Adapter Card

    Figure 89. Installing the intrusion switch module Next steps Install the expansion card riser. 2. Follow the procedure listed in After working inside your system. M.2 SSD module on BOSS-S1 adapter card Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 109: Installing The M.2 Ssd Module

    Figure 90. Removing the M.2 SSD module Next steps Replace the M.2 SSD module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.

  • Page 110: Optional Boss S2 Module

    Figure 91. Installing the M.2 SSD module Next steps 1. Install the BOSS card. Installing the BOSS is similar to installing expansion card into the expansion card riser. 2. Follow the procedure listed in the After working inside your system. Optional BOSS S2 module Removing the BOSS S2 filler Prerequisites...

  • Page 111: Installing The Boss S2 Filler

    Figure 92. Removing the BOSS S2 filler Next steps Install the BOSS S2 module replace the BOSS S2 filler. Installing the BOSS S2 filler Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps Align the BOSS S2 card filler with the BOSS S2 module bay and push it into the bay until it clicks into place. Installing and removing system components...

  • Page 112: Removing The Boss S2 Module

    Figure 93. Installing the BOSS S2 filler Removing the BOSS S2 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Lift the retention latch to release the BOSS S2 card carrier. 2.
  • Page 113 Figure 94. Removing the BOSS S2 card carrier 3. Using the Phillips #1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the M.2 SSD to the BOSS S2 card carrier. 4. Slide the M.2 SSD out and up from the BOSS S2 card carrier. Figure 95.
  • Page 114 Figure 96. Removing the BOSS S2 module 7. Remove the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module. Figure 97. Removing the BOSS power cable and BOSS signal cable 8. Using the Phillips #1 screwdriver, remove the M3 x 0.5 x 4.5 mm screw that secures the BOSS cover on the BOSS S2 controller card module.

  • Page 115: Installing The Boss S2 Controller Card

    Figure 98. Removing the BOSS cover Next steps Replace the BOSS S2 controller card module. Installing the BOSS S2 controller card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
  • Page 116 Figure 99. Installing the BOSS cover 2. Connect the BOSS power cable and BOSS signal cable to the BOSS S2 module. Figure 100. Connecting the BOSS power cable and BOSS Signal cable to the BOSS S2 module NOTE: Bend the power cable and then twist it together with signal cable. 3.
  • Page 117 Figure 101. Installing the BOSS S2 module 5. Align the M.2 SSD at an angle with the BOSS S2 card carrier. 6. Insert the M.2 SSD until it is firmly seated in the BOSS S2 card carrier. 7. Using the Phillips #1 screwdriver, secure the M.2 SSD on the BOSS S2 card carrier with the M3 x 0.5 x 4.5 mm screw. Figure 102.

  • Page 118: Optional Idsdm Module

    Figure 103. Installing the BOSS S2 card carrier Next steps 1. Follow the procedure listed in the After working inside your system. Optional IDSDM module Removing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.

  • Page 119: Installing The Idsdm Module

    Figure 104. Removing the IDSDM module Next steps Replace the IDSDM module. Installing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Locate the IDSDM connector on the system board. To locate IDSDM module, see the System board jumpers and connectors section.

  • Page 120: Microsd Card

    Figure 105. Installing the IDSDM module Next steps Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. 2. Follow the procedure listed in After working inside your system.

  • Page 121: Installing The Microsd Card

    Figure 106. Removing the MicroSD card Next steps Replace the MicroSD cards. Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud.

  • Page 122: Optional Ocp Card

    Figure 107. Installing the MicroSD card Next steps Install the IDSDM module. Install the air shroud. 3. Follow the procedure listed in the After working inside the system. Optional OCP card Removing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.

  • Page 123: Installing The Ocp Card

    CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the system warranty. Steps 1. Open the blue latch on the system board.

  • Page 124: System Battery

    Figure 109. Installing the OCP card Next steps Install the expansion card riser 2. Follow the procedure listed in After working inside the system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
  • Page 125 Figure 110. Removing the system battery 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b. Press the battery into the connector until it snaps into place. Figure 111.

  • Page 126: Optional Internal Usb Card

    b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d. To test the newly installed battery, remove the system from the enclosure for at least an hour. e. Reinstall the system into the enclosure after an hour. f.

  • Page 127: Installing The Internal Usb Card

    Installing the internal USB card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Connect the USB key to the internal USB card. 2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated. Figure 113.
  • Page 128 Steps 1. Disconnect the VGA cable from the connector on the system board and open the cable latch. 2. Disconnect the right control panel cable from the system board and move it away to see the VGA module screw on the system.

  • Page 129: Installing The Vga Module

    Figure 114. Removing the VGA module Next steps Replace the VGA module. Installing the VGA module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed, remove the front bezel.
  • Page 130 Figure 115. Installing the VGA module Next steps 1. Route the VGA cable, close the cable latch, and connect the VGA cable to the connector on the system board. 2. Route and connect the right control panel cable. 3. If removed, install the air shroud.

  • Page 131: Removing The Rear Vga Port

    Removing the rear VGA port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove expansion card riser Steps 1. Disconnect the VGA port cable from the video connector on the rear I/O board and open the latch on the expansion card riser.

  • Page 132: Installing The Rear Vga Port

    Next steps Replace the rear VGA module or install the riser blank. Installing the rear VGA port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove expansion card riser Steps 1.

  • Page 133: Power Supply Unit

    ● If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at www.dell.com/poweredgemanuals. Removing a power supply unit blank Prerequisites...

  • Page 134: Installing A Power Supply Unit Blank

    Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU. Figure 120.

  • Page 135: Removing A Power Supply Unit

    3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/ poweredgemanuals Steps Press the release latch, and holding the PSU handle slide the PSU out of the PSU bay.

  • Page 136: Optional Serial Com Port

    While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals. Optional serial COM port...
  • Page 137 Figure 124. Removing the serial COM port 4. If the serial COM port is not going to be replaced, install a filler bracket. 5. Close the card retention latch. Installing and removing system components...

  • Page 138: Installing The Serial Com Port

    Figure 125. Installing the filler bracket Next steps Replace the serial COM port. Installing the serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Lift the expansion card riser and disconnect the serial COM port cable from the connector on the rear I/O board.
  • Page 139 Figure 126. Removing the filler bracket 2. Slide the serial COM port into the expansion card riser. 3. Connect the serial COM port cable to the serial port. 4. Close the expansion card retention latch. 5. Connect the serial COM port cable to the connector on the rear I/O board. NOTE: The numbers on the image do not depict the exact steps.

  • Page 140: System Board

    Figure 127. Installing the serial COM port Next steps Install the expansion card riser. 2. Follow the procedure listed in After working inside your system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup.

  • Page 141: Installing The System Board

    Expansion card risers IDSDM module (if installed) Internal USB card (if installed) OCP card (if installed) Power supply units (PSU) Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the system.
  • Page 142 Upgrading the Trusted Platform Module section. 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals 5. Follow the procedure listed in After working inside your system.

  • Page 143: Restoring The System Using Easy Restore

    Restoring the system using Easy Restore The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.

  • Page 144: Initializing Tpm For Users

    CAUTION: After the TPM plug-in module is installed, it is cryptographically bound to that specific system board. When the system is powered on, any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you have stored on the TPM have been securely transferred.

  • Page 145: Initializing The Tpm 2.0 For Users

    6. Restart your system. Initializing the TPM 2.0 for users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4.

  • Page 146: Installing The Rio Card And Lom Card

    Next steps Replace the RIO card and LOM card. Installing the RIO card and LOM card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the system board.

  • Page 147: Control Panel

    Control panel This is a service technician replaceable part only. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the drive backplane cover.

  • Page 148: Installing The Right Control Panel

    Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the drive backplane cover. 4. If installed, remove the air shroud. Steps 1.

  • Page 149: Removing The Left Control Panel

    Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the drive backplane cover. 4. If installed, remove the air shroud. Steps 1.
  • Page 150 Remove the drive backplane cover. 4. If installed, remove the air shroud. Steps 1. Align and slide the left control panel in the slot on the system. 2. Connect the left control panel cable to the connector on the system board and secure it using cable latch. 3.

  • Page 151: Chapter 6: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 45. Upgrade kits Kits Part number Related links to service instructions Bezel V7YM5/ W45M5 (LCD) Installing the front bezel BOSS S2 FGNRW Installing the BOSS S2 controller card module Embedded management (IDSDM) C2KCJ IDSDM kit...
  • Page 152 Table 46. BOSS S2 kit components R6525 (quantity) Components in kit BOSS cover M3 x 0.05 x 4.5 mm screws BOSS signal cable BOSS power cable BOSS-S2 controller card module 1 or 2* BOSS-S2 card carrier 1 or 2* M.2 SSD M.2 240 GB information label M.2 480 GB information label BOSS card filler...

  • Page 153: Idsdm Kit

    IDSDM kit The IDSDM kit contains one IDSDM card. For installation procedure of IDSDM, see optional IDSDM modulesection. Upgrade Kits...

  • Page 154: Internal Usb Card Kit

    Internal USB card kit The internal USB card kit contains one internal USB card. For installation of internal USB card, see internal USB card section. VGA port kit The VGA port kit contains the components listed in the table. Table 47. VGA port kit Components Quantity VGA port card...

  • Page 155: Chapter 7: Jumpers And Connectors

    Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board.
  • Page 156 Table 49. System board jumpers and connectors (continued) Item Connector Description B11, B3, B15, B7, B9, B1, B13, B5 DIMM for processor 2 channels A, B, C, SL5_PCH_SA3_PA3 SATA Connector 5 IO_RISER2 (CPU2) Riser 2 OCP NIC 3.0 connector OCP NIC 3.0 connector J_TPM TPM connector LOM connector...

  • Page 157: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 158: Chapter 8: System Diagnostics And Indicator Codes

    System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup. Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes •...

  • Page 159: System Health And System Id Indicator Codes

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it...

  • Page 160: Idrac Quick Sync 2 Indicator Codes

    If the problem persists, see the Getting help section. www.dell.com/poweredgemanuals or Dell OpenManage Server Administrator User’s Guide at https://www.dell.com/openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system. If the problem persists, see mode.

  • Page 161: Lcd Panel

    The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >...

  • Page 162: Viewing Home Screen

    For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up..

  • Page 163: Nic Indicator Codes

    NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 141.
  • Page 164 Table 59. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated.

  • Page 165: Drive Indicator Codes

    Table 60. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.

  • Page 166: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
  • Page 167 Table 62. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 168: Chapter 9: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 169: Quick Resource Locator For Poweredge R650 System

    Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

  • Page 170: Chapter 10: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 171 Methods to download firmware and drivers section in this document. Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals >...

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