Upgrading The Phone Software - Zte cricket Prelude 2 User Manual

Upgrading the phone software

There are several ways to upgrade your phone software:
1 . Use the online upgrade tool for mobile terminal products .
2 . Use the one-press upgrade package offered by your mobile service
provider .
3 . Use the upgrade package on your microSDHC card .
Note: Visit the ZTE official handset service support website (http://www .
ztedevice .com/support) and click your country or region to learn more
about the above upgrade methods, as well as which phones and methods
are supported .
108 UPGRADING THE PHONE SOFTWARE
Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below . If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone .
Problem Possible causes
Poor reception The network signal is too weak at
your current location, for example, in
a basement or near a tall building,
because wireless transmissions
cannot effectively reach it .
The network is busy at the current
time (for example, during peak times,
there may be too much network
traffic to handle additional calls) .
You are too far away from a base
station for your service provider .
Echo or noise Poor network link quality on the part
of your service provider .
Poor local telephone line quality .
Unable to Your service provider does not
select certain support these features, or you have
features not applied for services that provide
these features .
TROUBLESHOOTING
Possible solution
Move to a location where the
network signal can be properly
received .
Avoid using the phone at such
times, or try again after waiting
a short time .
You can request a service area
map from your service provider .
End the call and dial again . You
may be switched to a better-
quality network link or phone
line .
End the call and dial again . You
may be switched to a better-
quality network link or phone
line .
Contact your service provider .
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