Troubleshooting - Hoover WH20400 Series User Manual

Troubleshooting:

This Steam Cleaner contains no user serviceable parts. Do not try to repair it yourself.
USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU MAY BE EXPERIENCING.
If steam cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call Customer Service at
1-800-944-9200 for further instruction before continuing use.
PROBLEM POSSIBLE CAUSE
Steam Mop 1. No voltage in wall plug.
won't run
2. Blown fuse or tripped breaker.
3. Steam cleaner may not be plugged into the
electrical outlet correctly.
4. The electrical outlet may not be working prop-
erly, check the fuse or breaker, or consult an
electrician.
5. The power cord may be damaged.
6. Does not turn On.
Steam mop not 1. Twin tank may be empty.
producing steam
2. The twin tank may not be attached correctly.
3. Water Filter may be clogged and needs to be
replaced.
4. Thermal protector may turn off pump if trying
to operate steam cleaner before steam indicator
is illuminated.
5. Steam path may be blocked.
Microfiber pad 1. The cleaning pad may already be saturated
doesn't pick up with dirt and needs washing.
dirt
POSSIBLE SOLUTION
1. Check fuse or breaker in home.
2. Replace fuse or reset breaker in home.
3. Ensure the plug is pushed in securely.
4. Check fuse or breaker in home. Replace fuse/reset breaker in
home.
5. If cord is damaged have it replaced by an authorized service
representative.
6. Check the On/Off switch to make sure it is in the On position.
1. Please refer to the "Filling Twin Tanks" section.
2. Please refer to the "Filling Twin Tanks" section, and ensure
tank is fully seated.
3. Check Water Filter and clean or replace.
4. Unplug steam cleaner and allow to cool down
5. Please refer to the "Clearing Blockages" section.
1. Wash or replace with clean pad. Please refer to the
"Removing Cleaning Pads" section.
WARNING
! !
To reduce the risk of personal injury -
Unplug Steam Mop before servicing
and allow to cool.
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