Samsung ProXpress M458x Series User Manual page 217

Solving other problems
Condition Possible cause
The machine The machine cable is
prints, but the loose or defective.
text is wrong,
garbled, or
incomplete.
The wrong printer driver
was selected.
The software application
is malfunctioning.
The operating system is
malfunctioning.
If you are in a DOS
environment, the font
setting for your machine
may be set incorrectly.
Pages print, The toner cartridge is
but they are defective or out of toner.
blank.
The file may have blank
pages.
Some parts, such as the
controller or the board,
may be defective.
Suggested solutions
Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that you
know works and try a print job. Finally,
try a new machine cable.
Check the application's printer
selection menu to ensure that your
machine is selected.
Try printing a job from another
application.
Exit Windows and reboot the
computer. Turn the machine off and
back on again.
Change the language setting.
Redistribute the toner, if necessary. If
necessary, replace the toner cartridge.
Check the file to ensure that it does not
contain blank pages.
Contact a service representative.
Condition Possible cause
The machine Incompatibility between
does not print the PDF file and the
PDF file Acrobat products.
correctly. Some
parts of
If the PDF file do not
graphics, text,
include the font or do
or illustrations
have the object which is
are missing.
set on Interactive mode.
The print The resolution of the
quality of photo is very low.
photos is not
good. Images
are not clear.
Before Using damp paper can
printing, the cause vapor during
machine emits printing.
vapor near the
output tray.
The machine Paper size and paper size
does not print setting do not match.
special- sized
paper, such as
billing paper.
Your machine The oil used to protect
has an odd the fuser is evaporating.
smell during
initial use.
Suggested solutions
Printing the PDF file as an image may
enable the file to print. Turn on Print
As Image from the Acrobat printing
options.
Try printing a job from Printer Driver.
Reduce the photo size. If you increase
the photo size in the software
application, the resolution will be
reduced.
This is not a problem. Just keep
printing. Try a fresh ream of paper.
Set the correct paper size in the
Custom Paper List in the Paper tab in
the Printing Preferences (see "Paper
Options" on page 68).
After printing about 100 color pages,
there will be no more smell. It is a
temporary issue.
9. Troubleshooting
217