Page 1 User’s Guide User’s Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
Page 2: Table Of Contents
BASIC 1. Introduction 3. Maintenance Key benefits Ordering supplies and accessories Features by models Available consumables Useful to know Available accessories About this user’s guide Available maintenance parts Safety information Storing the toner cartridge Machine overview Redistributing toner Control panel overview Replacing the toner cartridge Turning on the machine Replacing the imaging unit...
Page 3 BASIC 5. Appendix Specifications Regulatory information Copyright...
Page 4: Introduction
1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
Page 5: Key Benefits
Key benefits Environmentally friendly Fast high resolution printing • To save toner and paper, this machine supports Eco feature (see "Eco • You can print with a resolution of up to 1,200 x 1,200 dpi effective output printing" on page 49). (1200 x 600 x 2 bit).
Page 6 (see "Using advanced print features" on • Samsung Easy Printer Manager and Printing Status is a program that page 193). monitors and informs you of the machine’s status and allows you to customize the machine’s settings (see "Using Samsung Easy Printer...
Page 7 Key benefits Supports various wireless network setting method • Using the WPS (Wi-Fi Protected Setup™) button - You can easily connect to a wireless network using the WPS button on the machine and the access point (a wireless router). • Using the USB cable or a network cable - You can connect and set various wireless network settings using a USB cable or a network cable.
Page 8: Features By Models
Features by models Some features and optional goods may not be available depending on model or country. Operating System Operating System M332x series M382x series M402x series ● ● ● Windows ● ● ● ● ● ● Linux ● ● ●...
Page 9 ● ● Easy Capture Manager a. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Downloads). Before installing, check whether your computer’s OS support the software. (●: Included, Blank: Not available)
Page 10 If you use the parallel port, you cannot use the USB cable. b. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine.
Page 11: Useful To Know
(see "Redistributing toner" on page 60). • Try a different print resolution setting (see "Opening printing preferences" on page 47). • Inquire at a Samsung distributor or your retailer. • Replace the toner cartridge (see "Replacing the toner • Visit www.samsung.com/supplies. Select your country/ cartridge"...
Page 12: About This User's Guide
About this user’s guide This user's guide provides information for your basic understanding of the machine as well as detailed steps to explain machine usage. General icons • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...
Page 13: Safety Information
Safety information These warnings and precautions are included to prevent injury to you and others, and to prevent any potential damage to your machine. Be sure to read Operating environment and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
Page 14 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
Page 15 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
Page 16 Safety information Do not place the machine on an unstable surface. a. AWG: American Wire Gauge The machine could fall, causing injury or machine damage. Use only No.26 AWG or larger, telephone line cord, if necessary. Maintenance / Checking Otherwise, it can cause damage to the machine. Make sure you plug the power cord into a grounded electrical outlet.
Page 17 For supplies that contain toner dust (toner cartridge, waste toner • The machine should only be repaired by a Samsung service bottle, imaging unit, etc.) follow the instructions below. technician. • When disposing of the supplies, follow the instructions for disposal.
Page 18 Safety information When changing the toner cartridge or removing jammed paper, be careful not to let toner dust touch your body or clothes. Toner dust can be dangerous if inhaled or ingested. 1. Introduction...
Page 19: Machine Overview
Machine overview Components Power cord Quick installation guide Machine Software CD Misc. accessories a. The software CD contains the print drivers, user’s guide, and software applications. b. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
Page 20 Machine overview Front view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). Paper width guides on a multi-purpose tray 13 Imaging unit Control panel Tray 2...
Page 21 Machine overview Rear view • This illustration may differ from your machine depending on your model. There are various types of machine. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). OUTPUT Power-switch Rear cover...
Page 22: Control Panel Overview
Control panel overview Turn on the Eco mode to reduce toner consumption • This control panel may differ from your machine depending on its model. and paper usage (see "Eco printing" on page 49). There are various types of control panels. •...
Page 23 Control panel overview Enters menu mode and scrolls through the available Menu M382xND/M382xDW/M402xND menus (see "Accessing the menu" on page 30). Navigates available values by moving to the next or Arrow previous options. Numeric keypad Use the keypad to enter numbers and characters (see "Keypad letters and numbers"...
Page 24: Turning On The Machine
Turning on the machine Connect the machine to the electricity supply first. Turn the switch on. If you want to turn the power off, press the (Power/Wakeup) button. 1. Introduction...
Page 25: Installing The Driver Locally
Installing the driver locally A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 26 Installing the driver locally Collection Program (optional). Then, click Next. Windows Make sure that the machine is connected to your computer and powered on. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories >...
Page 27 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.
Page 28: Reinstalling The Driver
Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
Page 29: Menu Overview And Basic Setup
2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing...
Page 30: Menu Overview
Menu overview The control panel provides access to various menus to set up the machine or use the machine’s functions. • For models that do not have the display screen on the control panel, this feature is not applicable. • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
Page 31 Menu overview Information Layout Paper Graphic System Setup Menu Map Orientation Copies Resolution Auto Continue Date & Time Configuration Portrait MP Tray Standard Auto Tray Swi. Clock Mode Demo Page Landscape Paper Size High Resol. Paper Substit. Language Supplies Info. Margin Paper Type Clear Text...
Page 32 Menu overview Emulation Network Job Management Emulation Type TCP/IP (IPv4) Protocol Mgr. Active Job Setup DHCP HTTP Secured Job BOOTP WINS Stored Job Static SNMPv1/v2 Print TCP/IP (IPv6) UPnP(SSDP) Delete IPv6 Protocol mDNS Filing Policy DHCPv6 Config SetIP Change Name Ethernet Overwrite Ethernet Port...
Page 33: Machine's Basic Settings
"Keypad letters and numbers" on page 191). Printer Manager program • Month = 01 to 12 - For Windows and Mac users, you set from Samsung Easy Printer • Day = 01 to 31 Manager > (Switch to advanced mode) > Device Settings, •...
Page 34 Machine’s basic settings Select the option you want, then press OK. Press OK to save the selection. Press (Cancel) to return to ready mode. Refer to below links to set other settings useful for using the machine. • See "Setting the paper size and type" on page 44. •...
Page 35: Media And Tray
• Using print media that does not meet these specifications may cause If you do not adjust the guide, it may cause paper registration, image skew, problems or require repairs. Such repairs are not covered by Samsung’s or jamming of the paper.
Page 36 Media and tray The duplex unit is preset to Letter/LGL or A4 size, depending on your country. To change the paper size, adjust the guides as shown below. Paper quantity indicator shows the amount of paper in the tray. 1 Full 2 Empty Loading paper in the tray Illustrations on this user’s guide may differ from your machine depending...
Page 37 Media and tray Tray 1 / optional tray Flex or fan the edge of the paper stack to separate the pages before loading papers. Pull out the paper tray. After inserting paper into the tray, squeeze the paper width guides and paper length guide.
Page 38 Media and tray When you print a document, set the paper type and size for the tray (see • Do not push the paper width guide too far causing the media to warp. "Setting the paper size and type" on page 44). •...
Page 39 Media and tray Pull out the paper tray for manual feeding. Load the paper. Press the push-release of Multi-purpose (or Manual feeder) tray to open. • M332xND/M382xD series Squeeze the Multi-purpose (or Manual feeder) tray paper width guides and adjust them to the width of the paper. Do not force them too much, or the paper will bent resulting in a paper jam or skew.
Page 40 ● ● ● paper mismatch error. Thin ● ● ● Bond To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. ● Manager select Color ● ● ● CardStock...
Page 41 Media and tray (●: Supported, Blank: Not supported) • Do not use envelopes with clasps, snaps, windows, coated lining, self- adhesive seals, or other synthetic materials. • Do not use damaged or poorly made envelopes. Envelope • Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope.
Page 42 Media and tray Transparency Labels To avoid damaging the machine, use only transparencies designed for use in To avoid damaging the machine, use only labels designed for use in laser laser printers. printers. • Must withstand the machine’s fusing temperature. •...
Page 43 Media and tray • Do not run a sheet of labels through the machine more than once. The Preprinted paper adhesive backing is designed for only a single pass through the machine. When loading preprinted paper, the printed side should be facing up with an •...
Page 44 The paper setting in the machine and driver should match to print without a Preferences (see "Opening printing preferences" on page 47). paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
Page 45 Media and tray • Illustrations on this user’s guide may differ from your machine Using the output support depending on its options or models. Check your machine type (see "Front view" on page 20). • If more than 50 pages (one-sided) of Legal paper is stacked in the output The surface of the output tray may become hot if you print a large number tray, paper can be mis-aligned or paper jams can occur.
Page 46: Basic Printing
Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 193). Printing • If you are a Mac, Linux, or Unix operating systems user, refer to the Advanced Guide (see "Mac printing"...
Page 47 Basic printing Open the document you want to print. Canceling a print job Select Print from the file menu. The Print window appears. If the print job is waiting in the print queue or print spooler, cancel the job as Select your machine from the Select Printer.
Page 48 To delete saved settings, select it in the Favorites tab and click Delete. Using a favorite setting The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. Using help To save a Favorites item, follow these steps: Click the option you want to know on the Printing Preferences window and Change the settings as needed on each tab.
Page 49 Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the On force message appears. You have to enter the password to change the eco mode •...
Page 50 Password button: You can set from SyncThru™ Web Service (Settings tab > Machine Settings > System > Eco Settings) or Samsung Easy Printer Manager (Device Settings > Eco), the password button is activated. To change the print settings, click on this button, enter the password or need to contact the administrator.
Page 51 Basic printing Secure printing This features may not appear on the display depending on options or models. If so, it is not applicable to your machine. • This feature is not supported for M332xND/M382xD. • Some menus may not appear on the display depending on options or Printing secure documents from the control panel models.
Page 52: Maintenance
3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available consumables • Available accessories • Available maintenance parts • Storing the toner cartridge • Redistributing toner •...
Page 53: Ordering Supplies And Accessories
"Available consumables" on page 54,"Available accessories" on page 56,"Available maintenance parts" on page 57). To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.
Page 54: Available Consumables
Available consumables When supplies reach the end of their life spans, you can order the followings of consumables for your machine: Type Part name Average yield Approx. 3,000 pages • M3320 M3820 M4020 series: MLT-D203S • M3325 M3825 M4025 series: MLT-D204S Approx.
Page 55 Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty. 3. Maintenance...
Page 56: Available Accessories
Available accessories You can purchase and install accessories to enhance your machine’s performance and capacity. Some features and optional goods may not be available depending on models or countries (see "Features by models" on page 8). Accessory Function Part name Extends your machine’s memory capacity.
Page 57: Available Maintenance Parts
Available maintenance parts To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.
Page 58: Storing The Toner Cartridge
• Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
Page 59 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
Page 60: Redistributing Toner
Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Status LED blinks red. The toner-related message saying that the toner is low may appear on the display. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge.
Page 61 Redistributing toner M3320/M3820/M4020 series M3325/M3825/M4025 series 3. Maintenance...
Page 62: Replacing The Toner Cartridge
The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced. • The computer’s Samsung Printing Status Program window appears on the computer telling you when the cartridge is empty (see "Using Samsung Printer Status" on page 222).
Page 63 Replacing the toner cartridge M3320 M3820 M4020 series 3. Maintenance...
Page 64 Replacing the toner cartridge M3325 M3825 M4025 series 3. Maintenance...
Page 65: Replacing The Imaging Unit
Replacing the imaging unit When a imaging unit has reached the end of life, the machine will stop printing. • Do not use sharp objects such as a knife or scissors to open the toner cartridge package. They might scratch the drum of the cartridge. •...
Page 66 Replacing the imaging unit Imaging unit M3325/M3825/M4025 series 3. Maintenance...
Page 67: Installing Accessories
Installing accessories Precautions Setting Device Options • Disconnect the power cord When you install the optional devices such as optional tray, memory, etc, this machine automatically detects and sets the optional devices. If you cannot use Never remove the control board cover while the power is turned on. the optional devices you installed in this driver, you need to set the optional To avoid the possibility of an electrical shock, always disconnect the power devices in Device Options.
Page 68 Installing accessories • Admin Job Accounting: Allows you to associate user and account identification information with each document you print. If Printer properties item has ▶ mark, you can select other printer drivers connected with selected printer. User permission: If you check this option, only users with user permission can start a print job.
Page 69 Your machine has a dual in-line memory module (DIMM). Use this memory module slot to install additional memory. We recommend the use of only genuine Samsung DIMM's. You may void your warranty if it is determined that your machine problem is being caused by third party DIMM's.
Page 70 Installing accessories 3. Maintenance...
Page 71: Monitoring The Supplies Life
Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. • For models that do not support the display screen: In ready mode, press and hold (Cancel) button for about 6 seconds, then release.
Page 72: Setting The Toner/Imaging Unit Low Alert
If the amount of toner in the cartridge is low, a message or LED informing the user to change the toner cartridge appears. You can set the option for whether or not this message or LED appears. For models that do not support the display screen on the control panel, you can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program.
Page 73: Cleaning The Machine
Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
Page 74 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
Page 75 Cleaning the machine 3. Maintenance...
Page 76 Cleaning the machine Cleaning the pickup roller • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine. •...
Page 77: Tips For Moving & Storing Your Machine
Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
Page 78: Troubleshooting
4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.
Page 79: Tips For Avoiding Paper Jams
Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 35). •...
Page 80: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 20). 4.
Page 81 Clearing paper jams In optional tray 4. Troubleshooting...
Page 82 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 83 Clearing paper jams In the manual feeder/multi-purpose tray M332xND/M382xD series 4. Troubleshooting...
Page 84 Clearing paper jams M382xND/M382xDW/M402xND series 4. Troubleshooting...
Page 85 Clearing paper jams Inside the machine The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
Page 86 Clearing paper jams M3320/M3820/M4020 series 4. Troubleshooting...
Page 87 Clearing paper jams M3325/M3825/M4025 series 4. Troubleshooting...
Page 88 Clearing paper jams In exit area The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
Page 89 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 90 Clearing paper jams In the duplex unit area 4. Troubleshooting...
Page 91 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
Page 92: Understanding The Status Led
• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 95). • You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page 222).
Page 93 Understanding the status LED Status Description The machine is off-line. Blinking When the backlight blinks, the machine is receiving or printing data. Green • The machine is on-line and can be used. • A minor error has occurred and the machine is waiting for the error to be cleared. For models that supports display screen on the control panel, check the display message.
Page 94 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service (Settings > Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
Page 95: Understanding Display Messages
90). • You can resolve the error with the guideline from the computers’s machines with this feature. Printing Status program window (see "Using Samsung Printer Status" on Paper jam Paper has jammed in inside Clear the jam (see page 222).
Page 96 (see non-genuine Samsung toner cartridge's quality. Service or repair required "Redistributing toner" on page 60). life of toner is close. as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. 4. Troubleshooting...
Page 97 Samsung cannot guarantee a non- cartridge life of toner is close. genuine Samsung cartridge's quality. Service or repair required as a result of using non-genuine Samsung cartridges will not be covered under the machine warranty.
Page 98 [tray number] Close it on page 36). Error [error The toner cartridge is Reinstall the Samsung- number] installed improperly, or the genuine toner cartridge two connector is polluted. or three times to confirm it is Install toner Network-related messages seated properly.
Page 99 Understanding display messages Message Meaning Suggested solutions Output bin Full The output tray is full. Remove papers from the output tray, the machine Remove paper resumes printing. If the problem persists, call for service. Replace The life of the fuser unit will Replace the fuser unit with a be expired soon.
Page 100 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
Page 101 Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Dimension Width x Length x Height 366 x 365.6 x 262.5 mm (14.4 x 14.39 x 10.33 inches)
Page 102 Specifications Items Description Power consumption Average operating mode Less than 700 W Less than 50 W Ready mode Power save mode Less than 1.1W (Wi-Fi Direct on: Less than 2.8 W Less than 0.1 W Power off mode Module SPW-B4319U Wireless a.
Page 103 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray1 / Optional tray Multi-purpose tray Manual feeder Plain paper Letter 216 x 279 mm (8.5 x 11 inches) 70 to 85 g/m (19 to 24 lbs 70 to 85 g/m (19 to 24 lbs 70 to 85 g/m (19 to 24 lbs...
Page 104 Specifications Print media weight/Capacity Type Size Dimensions Tray1 / Optional tray Multi-purpose tray Manual feeder Transparency Letter, A4 Refer to the Plain paper section Not available in tray1/ 138 to 146 g/m (36.81 to 138 to 146 g/m (36.81 to optional tray.
Page 105 Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 128 MB (256 MB) 1.5 GB Windows Intel Pentium III 933 MHz (Pentium IV 1 GHz) ® ® ® 128 MB (512 MB) 1.25 GB to 2 GB Windows Server 2003...
Page 106 Specifications Requirements (Recommended) Operating system Free HDD space Mac OS X 10.5 ® 512 MB (1 GB) 1 GB • Intel processors • 867 MHz or faster Power PC G4/G5 Mac OS X 10.6 1 GB (2 GB) 1 GB ®...
Page 107 Specifications Items Requirements Free HDD space 1 GB (2 GB) Unix Items Requirements Sun Solaris 9, 10, 11 (x86, SPARC) Operating system HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (Power PC) Free HDD space Up to 100 MB 5.
Page 108 Specifications Network environment Network and wireless models only (see "Features by models" on page 8). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
Page 109 Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
Page 110 Regulatory information Ozone safety Recycling This product’s ozone emission rate is under 0.1 ppm. Because Recycle or dispose of the packaging material for this product in an ozone is heavier than air, keep the product in a place with good environmentally responsible manner.
Page 111 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
Page 112 Regulatory information This equipment has been tested and found to comply with the limits for a Class Canadian radio interference regulations B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential This digital apparatus does not exceed the Class B limits for radio noise installation.
Page 113 Regulatory information The FCC has set a general guideline of 20 cm (8 inches) separation between the FCC Statement for Wireless LAN use: device and the body, for use of a wireless device near the body (this does not include extremities). This device should be used more than 20 cm (8 inches) from the body when wireless devices are on.
Page 114 Regulatory information The 13 amp plug is the most widely used in the UK and should be suitable. Turkey only However, some buildings (mainly old ones) do not have normal 13 amp plug sockets. You need to buy a suitable plug adaptor. Do not remove the moulded plug.
Page 115 108/EC). Hereby, Samsung Electronics, declares that this [ProXpress M382xDW] In the event of problems, you should contact the Euro QA Lab of Samsung is in compliance with the essential requirements and other relevant Electronics Co., Ltd. in the first instance.
Page 116 Regulatory information European radio approval information (for products Israel only fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use. This section is only applicable if these devices are present.
Page 117 Regulatory information The power output of the wireless device or devices that may be embedded in In environments where the risk of interference to other devices or your printer is well below the RF exposure limits as known at this time. Because services is harmful or perceived as harmful, the option to use a wireless the wireless devices (which may be embedded into your printer) emit less device may be restricted or eliminated.
Page 118 Regulatory information China only 5. Appendix...
Page 119 This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
Page 120 User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
Page 121 Using optional device features Wireless network setup Samsung MobilePrint 5. Useful Management Tools AirPrint Google Cloud Print™ Accessing management tools Easy Capture Manager 3. Useful Setting Menus Samsung AnyWeb Print Easy Eco Driver Before you begin reading a chapter Using SyncThru™ Web Service...
Page 122 ADVANCED Using Samsung Easy Printer Manager Using Samsung Printer Status Using Samsung Printer Experience Using the Linux Unified Driver Configurator 6. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Operating system problems...
Page 123: Software Installation
1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
Page 124: Installation For Mac
Installation for Mac Make sure that the machine is connected to your computer and Select Direct Connection using USB cable on the Printer Connection powered on. Type and click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
Page 125: Reinstallation For Mac
Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
Page 126: Installation For Linux
Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).
Page 127: Reinstallation For Linux
You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.
Page 128: Using A Network-Connected Machine
• Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung MobilePrint • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...
Page 129: Useful Network Programs
Useful network programs There are several programs available to setup the network settings easily in a network environment. For the network administrator especially, managing SyncThru™ Web Admin Service several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
Page 130: Wired Network Setup
Wired network setup Using this Network Configuration Report, you can find your machine’s MAC Printing a network configuration report address and IP address. For example: You can print Network Configuration Report from the machine’s control panel • MAC Address: 00:15:99:41:A2:78 that will show the current machine’s network settings.
Page 131 Wired network setup Download the software from the Samsung website then unpack and IPv4 configuration using SetIP (Mac) install it: (http://www.samsung.com > find your product > Support or Downloads). Before using the SetIP program, disable the computer firewall from System Preferences >...
Page 132 The following instructions may vary from your model or operating systems. Select Network connection on the Printer Connection Type and click Set IP Address button. Open /opt/Samsung/mfp/share/utils/. Click the icon in the SetIP window to open the TCP/IP configuration window.
Page 133: Installing Driver Over The Network
Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8). • The machine that does not support the network interface, it will not be able to use this feature (see "Rear view"...
Page 134 Installing driver over the network Using Enhanced Features and Participating in Printer Usage Information Collection Program (optional). Then, click Next. Windows Make sure that the machine is connected to the network and powered on. Also, your machine’s IP address should have been set (see "Setting IP address"...
Page 135 > Support or downloads. are automatically installed on you computer. You can start the silent installation • If you want to install Samsung’s printer management tools, you need to by typing /s or /S in the command window. install them using the supplied software CD.
Page 136 Installing driver over the network Command- line Definition Description Command- line Definition Description /n”<Printer name>” Specifies printer name. With this parameter, you can /s or Starts silent installation. Installs machine drivers Printer instance shall be add printer instances as your without prompting any UIs or created as specified printer wishes.
Page 137 Installing driver over the network Command- line Definition Description /up”<printer Removes only specified This command provides a name>” or printer instance and not the way to remove only specified Make sure that the machine is connected to your network and powered driver files.
Page 138 After the machine is added, click Finish. Linux When installation is done, click Finish. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). 2. Using a Network-Connected Machine...
Page 139 Select Network printer and click the Search button. The printer’s IP address and model name appears on list field. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. Select your machine and click Next.
Page 140 Installing driver over the network Run the install script. Uninstalling the printer driver package “./install –i” install is the installer script file which is used to install or uninstall the The utility should be used to delete the printer installed in the system. UNIX Printer Driver package.
Page 141 Installing driver over the network Specify any printer description in the Description field. This is optional. Specify the printer location in the Location field. Type the IP address or DNS name of the printer in the Device textbox for network-connected printers. On IBM AIX with jetdirect Queue type, only the DNS name is possible-numeric IP address is not allowed.
Page 142: Ipv6 Configuration
IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 8 "Menu overview"...
Page 143 IPv6 configuration • Accessing menus may differ from model to model (see "Accessing the From the SyncThru™ Web Service menu" on page 30). • It may be necessary to press to navigate to lower-level menus for some models. Activating IPv6 Access a web browser, such as Internet Explorer, from Windows.
Page 144 IPv6 configuration • You can also set the DHCPv6. Address must be enclosed in '[ ]' brackets. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
Page 145: Wireless Network Setup
Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by models"...
Page 146 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. Set up method Connecting method Description &...
Page 147 Wireless network setup Set up method Connecting method Description & Reference From the computer Windows user, see "Ad hoc via USB cable" on page 154. Mac user, see "Ad hoc via USB cable" on page 158. Without Access Point Wi-Fi Direct setup See "Setting the Wi-Fi Direct for mobile printing"...
Page 148 Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
Page 149 Wireless network setup Machines with a display screen Connecting in PIN mode Select (Menu) > Network > Wi-Fi > WPS > ConnectViaPIN on the Connecting in PBC mode control panel. Or press and hold the (WPS) button on the control panel for more Select (Menu) >...
Page 150 Wireless network setup Machines without a display screen Connecting in PIN mode The network configuration report, including PIN, must be printed (see Connecting in PBC mode "Printing a network configuration report" on page 130). Press and hold the (WPS) button on the control panel for about 2 - 4 In ready mode, press and hold the (Stop/Clear)button on the seconds until the status LED blinks quickly.
Page 151 Wireless network setup Re-connecting to a network Disconnecting from a network When the wireless function is off, the machine automatically tries to re-connect To disconnect the wireless network connection, press the (WPS) button on to the access point (or wireless router) with the previously used wireless the control panel for more than two seconds.
Page 152 Insert the supplied software CD into your CD-ROM drive. Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing management tools"...
Page 153 Wireless network setup Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage If you cannot find the network name you want to choose, or if you want to Information Collection Program (optional). Then, click Next. set the wireless configuration manually, click Advanced Setting.
Page 154 • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager Items to prepare (see "Setting up Wi-Fi Direct" on page 164).
Page 155 Wireless network setup Creating the ad hoc network in Windows After searching the wireless networks, a list of wireless networks your machine has searched appears. Click Advanced Setting. Turn on your computer and the wireless network machine. • Enter the wireless Network Name: Enter the SSID name you want (SSID Insert the supplied software CD into your CD-ROM drive.
Page 156 Wireless network setup The window showing the wireless network setting appears. Check the - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) settings and click Next. - Gateway: 169.254.133.1 Before entering the IP address for the machine, you must know the The Wireless Network Setting Complete window appears.
Page 157 Wireless network setup • A machine installed with a wireless network interface After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you want to use and click Next. • USB cable If the wireless network is already set up, the Wireless Network Information window appears.
Page 158 Wireless network setup The wireless network security window appears when the access point has • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager security enabled. (see "Setting up Wi-Fi Direct" on page 164). Enter the Network Password of the access point (or router).
Page 159 Wireless network setup Items to prepare After searching the wireless networks, a list of wireless networks your machine has searched appears. Click Advanced Setting. • Network-connected computer • Software CD that was provided with your machine • Enter the wireless Network Name: Enter the SSID name (SSID is case- sensitive).
Page 160 Wireless network setup The window showing the wireless network settings appears. Check the - Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.) settings and click Next. - Gateway: 169.254.133.1 Before entering the IP address for the machine, you must know the When the window that tells you that the network cable connection is computer’s network configuration information.
Page 161 Wireless network setup Your machine is a network compatible machine. To enable your machine to IP setting using SetIP Program (Windows) work with your network, you will need to perform some configuration procedures. This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine.
Page 162 Wireless network setup Check whether or not the network cable is connected to the machine. If Select the one Network Name(SSID) in the list. not, connect the machine with a standard network cable. • SSID: SSID (Service Set Identifier) is a name that identifies a wireless network, access points, and wireless devices attempting to connect Start a web browser such as Internet Explorer, Safari, or Firefox and enter to a specific wireless network must use the same SSID.
Page 163 Wireless network setup Type in the ID and Password, then click Login. We recommend you to Disconnect the network cable (standard or network). Your machine should change the default password for security reasons. then start communicating wirelessly with the network. In case of Ad-hoc •...
Page 164 Network Password that is randomly generated From the USB cable-connected computer(recommended) by default. After the driver installation is complete, Samsung Easy Printer Manager can be set and changes in the Wi-Fi Direct can be made. From the machine (Machines with a display screen) Samsung Easy Printer Manager is Available for Windows Accessing menus may differ from model to model (see "Accessing the...
Page 165 The machine does not support wireless networking (see "Features by • After setting up Wi-Fi Direct, you need to download the mobile printing models" on page 8). application (For example: Samsung Mobile printer) to print from your smartphone. 2. Using a Network-Connected Machine...
Page 166 Wireless network setup Connecting Failure - SSID Not Found • The machine is unable to find the network name (SSID) you have selected or entered. Check the network name (SSID) on your access point and try connecting again. • Your access point is not turned on. Turn on your access point. 2.
Page 167 Wireless network setup Connecting Failure - Invalid Security the product's IP address and the printer port's IP address. How to compare: • Security is not configured correctly. Check the configured security on your 1 Print the network information report of your printer, and then check the access point and machine.
Page 168 Wireless network setup For a Static network environment • Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the The machine uses the static address when the computer is configured signal.
Page 169 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
Page 170: Samsung Mobileprint
Samsung printers. Besides printing photos, • iOS 4.0 or higher: iPod Touch, iPhone, iPad web pages, and PDFs, scanning is also supported. If you have a Samsung • Android 2.1 or higher: Galaxy S series, Galaxy Note series, Galaxy Tab series,...
Page 171: Airprint
AirPrint Type in the ID and Password, then click Login. If it’s your first time logging into SyncThru™ Web Service, type in the below default ID and Network model only (see "Features by models" on page 8). password. We recommend you to change the default password for security reasons.
Page 172 AirPrint Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area. You can click cancel in the print center. 2. Using a Network-Connected Machine...
Page 173: Google Cloud Print
Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
Page 174 Google Cloud Print™ Click Finish printer registration. Install the Cloud Print application on your mobile device. Click Manage your printers. If you do not have the application, download it from the application store Now your printer is registered with Google Cloud Print™ service. such as Android Market or App Store.
Page 175 Google Cloud Print™ Select Print with Google Cloud Print. Click the Print button. 2. Using a Network-Connected Machine...
Page 176 3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Information • Layout • Paper • Graphic •...
Page 177: Before You Begin Reading A Chapter
Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 30). The following are tips for using this chapter •...
Page 178: Information
Information Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Prints the KSC5843 font list. KSC5843 Font page 30). Prints the KSC5895 font list. KSC5895 Font Prints the KSSM font list.
Page 179: Layout
Layout Item Description Some menus may not appear in the display depending on options or • Common Margin: Sets the margin for each side of models. If so, it is not applicable to your machine (see "Menu overview" on paper. page 30).
Page 180: Paper
Paper Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (Menu) > Paper on the control panel. Item Description Copies...
Page 181: Graphic
Graphic Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (Menu) > Graphic on the control panel. Item Description Specifies the number of dots printed per inch (dpi).
Page 182: System Setup
System Setup Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on When this option is On, you can wake up the machine page 30).
Page 183 System Setup Item Description Item Description Determine whether or not the machine continues • CLR Empty Msg.: This option appears only when toner cartridge is empty. printing when it detects the paper does not match. For example, if both tray 1 and tray 2 are filled with the •...
Page 184 • To turn the machine on again, press the (Power) button on the control panel (make sure the main power switch is on). • If you run the printer driver or Samsung Easy Printer Manager, the time automatically extends. • While the machine is connected to the...
Page 185: Emulation
Emulation Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: • Press (Menu) > Emulation on the control panel. Item Description The machine language defines how the computer...
Page 186: Network
Network Option Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on Configure the ethernet port and network transmission page 30). speed. Ethernet Turn the power off and on after you change this To change the menu options: option.
Page 187 Network Option Description Option Description You can activate or deactivate the following protocols. Reverts the network settings to the default values. • HTTP: You can sets whether to use SyncThru™ Web Clear Setting Service or not. Turn the power off and on. •...
Page 188: Job Management
Job Management • This feature is not supported for M382xD. • Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: •...
Page 189 4. Special Features This chapter explains special printing features. • Altitude adjustment • Entering various characters • Printing features • Using optional device features • The procedures in this chapter are mainly based on Windows 7. • It may be necessary to press to navigate to lower-level menus for some models.
Page 190: Altitude Adjustment
Altitude adjustment You can set the altitude value from Device Settings in Samsung Easy Printer Print quality is affected by atmospheric pressure, which is determined by the Manager program. height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.
Page 191: Entering Various Characters
Entering various characters Assigned numbers, letters, or characters M382xND/M382xDW/M402xND only. @ / . ’ 1 As you perform various tasks, you may need to enter names and numbers. A B C a b c 2 D E F d e f 3 G H I g h i 4 Entering alphanumeric characters J K L j k l 5...
Page 192: Printing Features
Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If you want to change the settings for each print job, change it in Printing on page 46). Preferences. • This feature may not be available depending on model or optional goods (see "Features by models"...
Page 193 Printing features Check the Print to file box in the Print window. Using advanced print features • See "Features by models" on page 8. • XPS printer driver: used to print XPS file format. - The XPS printer driver can be installed only on Windows Vista OS or higher.
Page 194 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
Page 195 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
Page 196 Printing features Item Description • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. • None: Disables this feature. • Long Edge: This option is the conventional layout used in bookbinding. Double-sided Printing •...
Page 197 Printing features Item Description a To change the print settings from your software application, access Printing Preferences. Watermark b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. (Creating a c Enter a text message in the Watermark Message box. watermark) You can enter up to 256 characters.
Page 198 Printing features Item Description a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.
Page 199 Printing features Item Description • This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page 10). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
Page 200 Printing features Item Description This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. Job Accounting •...
Page 201 Select your machine from the Select Printer drop-down list and click Browse. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads). Select the file you wish to print and click Open.
Page 202 Printing features Using the right-click menu Mac printing Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. Some features may not be available depending on models or options. It means that the features are not supported.
Page 203 Printing features Changing printer settings Printing on both sides of the paper You can use advanced printing features when using your machine. Some features may not be available depending on models or options. It Open an application and select Print from the File menu. The machine name, means that the features are not supported (see "Variety feature"...
Page 204 Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on There are a lot of Linux applications that allow you to print using Common UNIX the topic you want to know about. A pop-up window appears with information Printing System (CUPS).
Page 205 Printing features Printing files The Printer Properties window appears. The following five tabs display at the top of the window: You can print text, image, pdf files on your machine using the standard • General: Allows you to change the printer location and name. The CUPS directly from the command line interface.
Page 206 Printing features Unix printing To take advantage of the printer features provided by your printer driver, press Properties. Some features may not be available depending on models or options. It Press OK to start the print job. means that the features are not supported (see "Features by models" on page 8).
Page 207 Printing features Printer-Specific Settings tab Automatic duplex printing may not be available depending on models. You Select various options in the JCL and General frames to customize various can alternatively use the lpr printing system or other applications for odd- settings.
Page 208: Using Optional Device Features
Using optional device features Select your printer driver from the Select Printer list. • This feature is not supported for M382xD. • Some features may not be available depending depending on model or optional goods (see "Variety feature" on page 10). From the printer driver If you install the optional device, you can use advanced printing features, such as proofing a job and printing a private job in the Print window.
Page 209 Using optional device features Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Active Job: All of the print jobs waiting to be printed are listed in the active job queue in the order you sent them to the printer.
Page 210 • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience • Using the Linux Unified Driver Configurator...
Page 211: Accessing Management Tools
Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
Page 212: Easy Capture Manager
Easy Capture Manager • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
Page 213: Samsung Anyweb Print
This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).
Page 214: Easy Eco Driver
Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 9). • Available for Windows OS users only (see "Software" on page 9). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Printer Properties > Basic tab > Start Easy Eco Driver before printing job checkbox should be checked.
Page 215: Using Syncthru™ Web Service
Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. Type in the below default ID and password.
Page 216 This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Settings tab Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade: Upgrade your machine’s firmware.
Page 217 Using SyncThru™ Web Service • Cloning: You can import or export (transfer) various settings (machine setting, network information, address book, etc.) between devices that have If you have not configured outgoing server environment, go to Settings > the Cloning feature in SyncThru™ Web Service. Network Settings >...
Page 218 Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Your machine’s embedded website opens. From the Security tab, select System Security > System Administrator Enter the name of the administrator, phone number, location, and email address.
Page 219: Using Samsung Easy Printer Manager
For Windows, Printer list The Printer List displays printers installed on your computer Select Start > Programs or All Programs > Samsung Printers > Samsung and network printers added by network discovery (Windows Easy Printer Manager > Samsung Easy Printer Manager.
Page 220 Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine status.
Page 221 Using Samsung Easy Printer Manager Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. Device Settings You can configure various machine settings such as machine setup, paper, layout, emulation, network, and print information.
Page 222: Using Samsung Printer Status
Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
Page 223 Using Samsung Printer Status Option You can set printing job alert related settings. Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
Page 224: Using Samsung Printer Experience
Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
Page 225 Internet to use this feature. From the Charms, select Devices. Visit Samsung Links to Samsung printer website. You need to be Select your printer from the list connected to the Internet to use this feature. Select the printer settings, such as the number of copies and orientation.
Page 226 Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
Page 227 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, Layout settings orientation, and document type.
Page 228 The most frequently used printing menus are displayed for quick scanning. Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Job Accounting Click Scan ( This option allows you to print with the given permission.
Page 229 Using Samsung Printer Experience Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available. • You can skip step 5, if the Prescan option is selected.
Page 230: Using The Linux Unified Driver Configurator
After the driver is installed on your Linux system, the Unified Driver Configurator icon will automatically be created on your desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
Page 231 Using the Linux Unified Driver Configurator Printers tab To use the on screen help, the Help or button from the window. View the current system’s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window. After changing the configurations, click Exit to close the Unified Driver Configurator.
Page 232 Using the Linux Unified Driver Configurator The printer control buttons are, as follows: Classes tab • Refresh: Renews the available machines list. The Classes tab shows a list of available machine classes. • Add Printer: Allows you to add a new machines. •...
Page 233 Using the Linux Unified Driver Configurator Switches to Ports configuration. Ports configuration Shows all of the available ports. In this window, you can view the list of available ports, check the status of each Shows the port type, device connected to the port, and port and release a port that is stalled in a busy state when its owner has status.
Page 234 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems For errors that occur during the wireless software installation and settings, refer to the troubleshotting section in the wireless setting chapter (see "Troubleshooting for wireless network"...
Page 235: Paper Feeding Problems
Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
Page 236: Power And Cable Connecting Problems
Power and cable connecting problems Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power) button on the control, press it. or the connection cable between the •...
Page 237: Printing Problems
Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power) print. button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
Page 238 Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
Page 239 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
Page 240 Printing problems Condition Possible cause Suggested solutions The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences (see print custom-sized paper, "Opening printing preferences" on page 47). such as billing paper.
Page 241: Printing Quality Problems
Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
Page 242 Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 73). •...
Page 243 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 62, "Replacing the imaging unit" on page 65). If white vertical streaks appear on the page: •...
Page 244 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
Page 245 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
Page 246 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
Page 247 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 73). • Check the paper type, thickness, and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 62). If the problem persists, the machine may require repair.
Page 248 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
Page 249: Operating System Problems
Operating system problems Common Windows problems Condition Suggested solutions “File in Use” message appears Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver. during installation. “General Protection Fault”, Close all other applications, reboot Windows and try printing again. “Exception OE”, “Spool 32”, or “Illegal Operation”...
Page 250 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
Page 251 Operating system problems Common Linux problems condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list.
Page 252 Operating system problems Common PostScript problems The following situations are PS language specific and may occur when several printer languages are used. Problem Possible cause Solution The PostScript file cannot be The PostScript driver may not be installed • Install the PostScript driver (see "Software Installation" on page 123). printed correctly.
Page 253 Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. BOTSWANA 0800-726-000 www.samsung.com Country/Region Customer Care Center WebSite 0800-124-421 www.samsung.com BRAZIL 4004-0000 ANGOLA 91-726-7864 www.samsung.com BULGARIA 07001 33 11 , normal tariff www.samsung.com...
Page 254 WebSite 8009 4000 only from landline www.samsung.com FRANCE 01 48 63 00 00 www.samsung.com/fr CYPRUS (+30) 210 6897691 from mobile 0180 5 SAMSUNG bzw. www.samsung.com and land line 0180 5 7267864* (*0,14 €/Min. GERMANY CZECH 800-SAMSUNG (800-726786) www.samsung.com aus dem dt. Festnetz, aus dem Mobilfunk max.
Page 255 Levant (English) 065777444 MOROCCO 080 100 2255 www.samsung.com KAZAKHSTAN 8-10-800-500-55-500 (GSM:7799) www.samsung.com NAMIBIA 8197267864 www.samsung.com KENYA 0800 724 000 www.samsung.com NIGERIA 0800-726-7864 www.samsung.com 0900-SAMSUNG (0900-7267864) www.samsung.com NETHERLANDS (€ 0,10/min) NEW ZEALAND 0800 SAMSUNG (0800 726 786) www.samsung.com Contact SAMSUNG worldwide...
Page 256 (Spanish) PANAMA operatora) www.samsung.com/ ** (koszt połączenia według latin_en (English) taryfy operatora) PARAGUAY 98005210001 www.samsung.com PORTUGAL 808 20-SAMSUNG (808 20 7267) www.samsung.com 0-800-777-08 (Only from www.samsung.com PUERTO RICO 1-800-682-3180 www.samsung.com landline) PERU 336-8686 (From HHP & landline) 800-2255 (800-CALL) www.samsung.com/ae...
Page 257 444 77 11 www.samsung.com 7267864) U.A.E 800-SAMSUNG (726-7864) www.samsung.com SINGAPORE 1800-SAMSUNG (726-7864) www.samsung.com 0330 SAMSUNG (726-7864) www.samsung.com SLOVAKIA 0800 - SAMSUNG(0800-726 786) www.samsung.com U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com SOUTH AFRICA 0860 SAMSUNG (726-7864) www.samsung.com UGANDA 0800 300 300 www.samsung.com SPAIN 902-1-SAMSUNG(902 172 678) www.samsung.com...
Page 258 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
Page 259 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
Page 260 Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
Page 261 Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
Page 262 Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
Page 263 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
Page 264 Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
Page 265 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
Page 266 Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
Page 267 Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
Page 268 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
Page 269 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
Page 270 Index tray setting device options accessories direct printing utility installing clearing paper driver installation ordering tips for avoiding paper jams Unix AirPrint AnyWeb Print layout eco printing Linux entering character buttons common Linux problems error message driver installation for network connected print screen driver installation for USB cable connected favorites settings, for printing...
Page 271 Index special media menu map menu overview optional tray multi-purpose (or manual feeder) tray ordering loading output support common Mac problems tips on using overlay printing driver installation for network connected using special media create delete driver installation for USB cable connected print network driver reinstallation for USB cable connected...
Page 272 Windows printing on both sides of paper safety toner cartridge information estimated life printing to a file symbols handling instructions setting as a default machine samsung printer experience non-Samsung and refilled special printer features Samsung Printer Status redistributing toner Index...
Page 273 Index replacing the cartridge wireless network storing network cable watermark tray create adjusting the width and length delete changing the tray size edit loading paper in multi-purpose (or manual Windows feeder) tray common Windows problems ordering an optional tray driver installation for network connected ordering an parallel setting the paper size and type driver installation for USB cable connected...

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Samsung ProXpress SL-M3320ND/XAA User Manual

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