Samsung ProXpress M4030 Series Service Manual
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Samsung ProXpress M4030 Series Service Manual

Mono laser printer
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SERVICE
Mono Laser Printer
Refer to the service manual in the GSPN (see the rear cover) for more information.
Mono Laser Printer
ProXpress M4030 series
SL-M4030ND
(Ver 1.00)
MANUAL
1. Precautions
2. Product Specifications and Description
3. Disassembly and Reassembly
4. Troubleshooting
5. System Diagram
6. Reference Information
Contents

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Summary of Contents for Samsung ProXpress M4030 Series

  • Page 1 Mono Laser Printer ProXpress M4030 series SL-M4030ND (Ver 1.00) SERVICE MANUAL Mono Laser Printer Contents 1. Precautions 2. Product Specifications and Description 3. Disassembly and Reassembly 4. Troubleshooting 5. System Diagram 6. Reference Information Refer to the service manual in the GSPN (see the rear cover) for more information.

  • Page 2: Table Of Contents

    Drive Motors ......................2 − 24 2.8.2. Main Drive Unit......................2 − 25 2.8.3. Exit Drive Unit ......................2 − 26 2.8.4. Tray Lifting Drive Unit....................2 − 27 2.9. Hardware Configuration ......................2 − 28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 3 3.3.14. Exit Unit........................3 − 23 3.3.15. Bin-Full Sensor ......................3 − 24 3.3.16. MP Unit ........................3 − 25 3.3.17. MP Roller ........................3 − 27 3.3.18. Second Cassette Feeder (Optional Tray)................3 − 28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 4 Clearing paper jams........................4 − 8 4.5. Useful management tools ......................4 − 22 4.5.1. SyncThru™ Web Service ....................4 − 22 4.5.2. Samsung Easy Printer Manager ..................4 − 25 4.6. Service Mode.......................... 4 − 27 4.7. Troubleshooting ........................4 − 32 4.7.1.

  • Page 5: Precautions

    High voltages and lasers inside this product are dangerous. This product should only be serviced by a factory trained service technician. 2) Use only Samsung replacement parts. There are no user serviceable parts inside the product. Do not make any unauthorized changes or additions to the product as these could cause the product to malfunctions and create an electric shocks or fire hazards.

  • Page 6: Caution For Safety

    Exposed cables could cause an electric shock. Replace the damaged power cable immediately, do not reuse or repair the damaged cable. Some chemicals can attack the coating on the power cable, weakening the cover or exposing cables causing fire and shock risks. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 7 Take care not to cut or damage the power cable or plugs when moving the machine. 9) Use caution during thunder or lightning storms. Samsung recommends that this machine be disconnected from the power source when such weather conditions are expected. Do not touch the machine or the power cord if it is still connected to the wall socket in these weather conditions.

  • Page 8: Handling Precautions

    1.2.4. Assembly and Disassembly precautions 1) Replace parts carefully and always use Samsung parts. Take care to note the exact location of parts and also cable routing before dismantling any part of the machine. Ensure all parts and cables are replaced correctly. Please carry out the following procedures before dismantling the product or replacing any parts.

  • Page 9: Disregarding This Warning May Cause Bodily Injury

    5) Do not install the printer on a sloping or unstable surface. After installation, double check that the printer is stable. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 10: Esd Precautions

    9) Minimize bodily motions when handling unpackaged replacement ESDs. Normal motions, such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor, can generate static electricity sufficient to damage an ESD. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 11: Product Specifications And Description

    4) Interfaces • High-Speed USB 2.0 • 10/100/1000 Base TX Ethernet • 4 Line LCD 5) Toner cartridge yield • Initial : 6,000 pages • Standard : 10,000 pages • High yield : 20,000 pages Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 12: Specifications

    1.21 W Power Off 0.1 W 1.9 KWh/week Dimension (W x D x H) 421.4 x 405.9 x 351 mm (16.6 x 16 x 13.8 inches) Weight Machine with supplies 16.6 kg (36.6 lb) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 13 2. Product Specifications and Description Item Specification Recommended Monthly 1,500 - 14,000 pages Printing Volume (AMPV) Reliability & Service Max. Monthly Print 120,000 pages Volume Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 14: Print Specification

    HTTP,HTTPs,IPP,IPPs, WSD, SNMPv1/v2c/v3, SetIP,SLP,DNS, DDNS, Bongjour, WINS, LPD/LPR,ThinPrint, Google Cloud Print, SMTP,SMTPs, UPnP,LDAP, Kerberos, SMB, IPSec, 802.1x Advanced (Wi-Fi support : Open system, Shared Key,WPA Personal, WPA2 Personal (PSK), WPA Enterprise, WPA2 Enterprise, WEP64, WEP128, TKIP, AES) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 15: Paper Handling Specification

    Plain Paper (70 - 90 g/m²) • Thick Paper (91 - 105 g/m²) Media weight • Bond Paper (105 - 120 g/m²) • Cardstock (106 - 163 g/m²) • Thicker Paper (164 - 220 g/m²) • Sensing Paper Empty Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 16 A4 / Letter / Oficio / Folio / Legal / JIS B5 / ISO B5 / Executive / Statement / A5 Duplex Printing Media types Plain / Thin / Thick / Recycled / Bond / Pre-printed / Cotton / Colored Media weight 60 ~ 120 g/m² (16 - 32 lb) Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 17: Software And Solution

    IP Address Filtering IPv4 Filtering / IPv6 Filtering / MAC Filtering HDD Overwrite (Standard) HDD Overwrite (Max. Overwrites) Security Secure Print Encrypted Secure Print Encrypted PDF Mode (Encrypted Scanning) IP Sec Smart Card Authentication Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 18: Supplies

    (for Optional Tray) Separation roller JC97-02259A 100,000 pages (for Optional Tray) NOTE • Depending on the print patterns and job mode used, the lifespan may differ. • Refer to Chapter 3.2.2 for replacing the maintenance parts. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 19 2.2.7. Option Option List Item Model Remark 550 Sheets (Plain paper 75g/m² (20 lb Optional trays (Tray2, Tray3, Tray4) SL-SCF4000 bond)) Stand SL-DSK065S Memory module SL-MEM001 2 GB Wireless/NFC kit SL-NWE001X Wireless + NFC Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 20: System Configuration

    Output support Optional trays ** USB memory port Tray 1 Multi-purpose tray * Open this cover to install the optional memory and optional tray. ** Install the optional tray if it is necessary. 2-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 21 2. Product Specifications and Description 2) Rear view EDI port for card reader Network port USB port Power-switch Power receptacle Rear cover Duplex unit Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-11...
  • Page 22 2. Product Specifications and Description 3) System Layout Exit Fuser Unit Cassette Optional tray (SCF 2nd, 3th, 4th, 5th) Pick up roller / Separation roller/ Forward roller MP tray Toner Cartridge 2-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 23 2. Product Specifications and Description 4) Paper Path Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-13...

  • Page 24: Feeding System

    The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside. It mainly consists of the cassette, pick up/forward/reverse(separation) roller, feed roller, registration roller, transfer roller unit, exit unit, duplex unit and drive unit. 2-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 25 Tray 3 pick up / separation / forward rollers Registration roller Tray 4 pick up / separation / forward rollers Transfer roller Tray 5 pick up / separation / forward rollers Exit sensor Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-15...
  • Page 26 • Exit Sensor This sensor detects that the leading edge of the paper is arrived to the exit roller 1 and the tail edge passed by the exit roller 1. 2-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 27: Cassette

    Auto detect: A5, Executive, B5, A4, Letter, Folio, Legal, Oficio (8 Types) Special Paper : Envelope, Label, Cardstock 5) Weight : plain paper 60 ~ 163 g/m² 6) Plate knock up lift type : Lift Motor + Up Limit Sensor Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-17...

  • Page 28: Pick-Up Unit

    1) Tray capacity : 100 sheets ( 80 g/m² standard paper) 2) Media Size : Max 8.5”×14” (215.9 x 355.67 mm) / Min 3”×5” (76.2 x 127 mm) 3) Media weight : Plain paper 60 ~ 220 g/m² 2-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 29: Image Creation

    4) Transfer : The negatively charged toner is transferred to the paper by transfer voltage. 5) Cleaning for OPC drum : The cleaning blade remove remaining toner on the OPC drum surface after image transfer to the paper. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-19...

  • Page 30: Toner Cartridge

    After the supplied toner on deve roller exits from the Dr.blade, it forms a developer brush. Then toner is attracted to the surface of the OPC drum only in areas the corresponds to the image area. 2-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 31: Fuser Unit

    5) Halogen Lamp • Voltage : 120 V, 115 ± 5 % / 220 V, 230 ± 5 % • Capacity : 850 Watt ± 42.5W Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-21...

  • Page 32: Laser Scanning Unit (Lsu)

    The LSU is the optical precision device. Please handle it carefully and do not remove the cover. LD PBA P/Mirror Motor F- Lens Reflection Mirror C-DOE Lens • Information Part Code : JC97-04699A [LSU] 2-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 33: Laser Scanning Optical Path

    Laser Diode : Dual Beam • Driving IC for Dual LD P/Motor speed 28,587 rpm Process Speed 242.04 mm/sec H/W interface • LD Harness : 14 Pin FFC • P/Motor Harness : 5 Pin FFC Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-23...

  • Page 34: Drive System

    DRIVE MAIN BLDC Motor OPC driving E-Clutch Regi Shaft driving E-Clutch MP Pick-Up Shaft driving CST LIFT PM-STEP Motor Pick-Up driving DRIVE FUSER PM-STEP Motor Fuser and Exit driving DUPLEX PM-STEP Motor Duplex driving 2-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 35: Main Drive Unit

    2. Product Specifications and Description 2.8.2. Main Drive Unit Front View Rear View • Information Part Code : JC93-00923A [DRIVE MAIN] Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-25...

  • Page 36: Exit Drive Unit

    Step motor → Gear → Gear → Gear → Gear → Gear → Gear → Gear → Gear → Exit Roller 2 driving • Step motor → Gear → Hub-Clutch → Gear → Fuser pressure driving 2-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 37: Tray Lifting Drive Unit

    Pick-Up (Forward rotation) / Cassette Lifting (Reverse rotation) Step motor → Gear → Gear → Pick-Up driving • Step motor → Gear → Gear → Gear → Gear → Gear → Cassette Lifting driving • Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-27...

  • Page 38: Hardware Configuration

    The main board receives the print data from the host through the network or USB port. It takes this information and generates printable video bitmap data. It controls all modules required to print, that is, LSU, HVPS, fan, Fuser unit, Drive Unit, etc. 2-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 39 2. Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards: Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-29...

  • Page 40: Main Board

    Duplex Motor / Sensor HVPS WLAN / NFC OPE USB HOST Giga RJ45 SMPS Fan DIMM USB Device SMPS Power Fuser Thermistor SMPS Control Main Fan • Information Part Code : JC92–02807A Part Name : PBA-MAIN 2-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 41: Ope

    Information Part Code : JC92-02812A Part Name : PBA-OPE • Connection LCD Interface BackLight LCD Main Interface 2) LCD • Information Part Code : JC07-00020A Part Name : LCD • Connection LCD Interface Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-31...
  • Page 42 2. Product Specifications and Description 3) PBA BLU • Information Part Code : JC92-02523A Part Name : PBA-BLU • Connection BackLight LCD 2-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 43: So-Dimm Pba

    Only this memory can be installed to the main board. A wise use memory can not be installed. 2.9.4. CRUM PBA The CRUM PBA includes CRU memory for toner cartridge life cycle counting. Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-33...

  • Page 44: Scf Board

    • Information Part Code : JC92-02754A PBA Name : PBA-SCF • Connection BLDC motor Main solenoid Paper size sensor Interface lower Interface upper Regi solenoid Paper empty sensor Elevator motor Paper low sensor 2-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 45: Nfc Optional Board (Sl-Nwe001X)

    2. Product Specifications and Description 2.9.6. NFC Optional Board (SL-NWE001X) • Information PBA-NFC (Part Code : JC92–02788A) PBA-HUB JOINT (Part Code : JC92–02787A) PBA-WNPC (Part Code : JC92–02767A) • Connection NFC Interface External USB connection USB HUB Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-35...

  • Page 46: Smps Board

    DC +24V : 144W FDB : 850W • Information 110V 220V Part Code JC44-00222B JC44-00223B Part Name SMPS V1 SMPS V2 • Connection Input_AC Output_AC(to Fuser) Output_DC(to Main PBA) Control Signal (from Main PBA) 2-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 47 +24V Power Power Ground +24V3 +24V Power SMPS, Signal Connector2( CON4 ) PIN ASSIGN PIN NAME Description Ground 24V_ON/OFF 24V ON/OFF Relay on Fuser Relay 24VS Photo Triac Bias Fuser on Fuser on Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-37...

  • Page 48: Hvps Board

    HVPS INPUT (CN1) Description PIN NAME PIN ASSIGN Input Voltage 3.3VS Input Voltage 3.3V DGND DGND DGND DGND PWM signal PWM_FUSER_BIAS PWM signal PWM_MHV PWM signal PWM_DEVE_DC PWM signal PWN_THV nEN signal nTHV_EN 2-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 49 Specification 1) Input Voltage : DC 24V, 3.3V 2) Output Voltage MHV : -1240V DEVE DC : -338V BLADE : -389V SUPPLY : -489V THV+ : 1315V THV- : -1000V FUSER : -240V Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-39...

  • Page 50: Electrical Parts Location

    1) Sensor Ref. Description Part Code PHOTO-INTERRUPTER 0604-001393 (MP) PHOTO-INTERRUPTER 0604-001393 (PICK-UP) PHOTO-INTERRUPTER 0604-001393 (PICK-UP) PHOTO-INTERRUPTER 0604-001393 (FRAME-MIDDLE) PHOTO-INTERRUPTER 0604-001393 (FRAME-MIDDLE) PHOTO-INTERRUPTER 0604-001393 (FRAME-MIDDLE) THERMISTOR-NTC ASSY 1404-001417 (FRAME) THERMOSTAT 4712-001091 (FUSER) THERMISTOR-NTC 1404-001640 (FUSER) 2-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 51 Ref. Description Part Code Main motor JC31-00075D Lift / Pickup motor JC93-00336A Exit / Fuser motor JC93-00812A Duplex motor JC93-00336A Registration clutch JC47-00035C MP pickup clutch JC47-00035C Main Fan JC31-00161A SMPS Fan JC31-00152B Copyright© 1995-2017 SAMSUNG. All rights reserved. 2-41...

  • Page 52: Disassembly And Reassembly

    3.1.1. Precautions when assembling and disassembling • Use only approved Samsung spare parts. Ensure that part number, product name, any voltage, current or temperature rating are correct. Failure to do so could result in damage to the machine, circuit overload, fire or electric shock.

  • Page 53: Releasing Plastic Latches

    Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 54: Replacing The Maintenance Part

    5. Push down on both green points of the FRAME-REAR. 3. Lift up the left side of the rear cover to release it from the holder. Then remove the rear cover. 6. Release the FRAME-REAR while pushing it to the left. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 55 3. Disassembly and Reassembly 7. Remove 6 screws. Remove the HOLDER-EXIT SENSOR. Then, release the fuser unit. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 56: Transfer Roller

    3. Disassembly and Reassembly 3.2.2. Transfer Roller 1. Open the front cover. Remove the toner cartridge. 2. Remove the transfer roller holder while pushing its hooks to the middle. Then, release the transfer roller. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 57: Separation Roller

    3. Disassembly and Reassembly 3.2.3. Separation Roller 1. Remove the cassette. 3. Lift small tap, then remove the separation roller. 2. Open the separation roller cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 58: Pick-Up Roller And Forward Roller

    3. Disassembly and Reassembly 3.2.4. Pick-up Roller and Forward Roller 1. Remove the cassette. 2. Lift small tap, then remove the pick up and forward roller. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 59: Scf Separation Roller

    3. Disassembly and Reassembly 3.2.5. SCF Separation Roller 1. Remove the SCF cassette. 3. Lift small tap, then remove the separation roller. 2. Open the separation roller cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 60: Scf Pick-Up Roller And Forward Roller

    3. Disassembly and Reassembly 3.2.6. SCF Pick-up Roller and Forward Roller 1. Remove the cassette. 2. Lift small tap, then remove the pick up and forward roller. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 61: Replacing The Main Svc Part

    3.3. Replacing the main SVC part 3.3.1. Right Cover 1. Open the front cover. Remove 2 screws. 3. Remove the right cover by releasing the side hooks. 2. Remove 2 screws from the rear. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-10...

  • Page 62: Left Cover

    3. Disassembly and Reassembly 3.3.2. Left Cover 1. Open the front cover. Remove 2 screws. 3. Remove the right cover by releasing the side hooks. 2. Remove 2 screws from the rear. 3-11 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 63: Rear Cover

    3. Disassembly and Reassembly 3.3.3. Rear Cover 1. Remove the duplex unit. 2. Lift up the left side of the rear cover to release it from the holder. Then remove the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-12...

  • Page 64: Main Board

    3. Disassembly and Reassembly 3.3.4. Main Board 1. Remove the right cover. (Refer to 3.3.1.) 2. Unplug all harness on the main board. Remove 5 screws. Then, release the main board. 3-13 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 65: Hvps Board

    1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 5 screws. Unplug the harness. Then, release the HVPS board. 2. Remove 1 screw and unplug the fan connector. 3. Remove the FRAME-DUCT MAIN. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-14...

  • Page 66: Smps Board

    3. Unplug the harness on the SMPS board. Remove 4 screws. Then, release the SMPS board. 2. Release the harness from the holder of the SMPS cover. Remove 3 screws and unplug the fan connector. Then, release the SMPS cover. 3-15 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 67: Duplex Motor

    3. Unplug the motor connector. Remove 2 screws. Then, release the duplex motor. 2. Release the harness from the holder of the SMPS cover. Remove 3 screws and unplug the fan connector. Then, release the SMPS cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-16...

  • Page 68: Fuser Drive Unit

    3. Disassembly and Reassembly 3.3.8. Fuser Drive Unit 1. Remove the left cover. (Refer to 3.3.2.) 2. Unplug the motor connector. Remove 3 screws. Then, release the Fuser Drive Unit. 3-17 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 69: Main Drive Unit

    1. Remove the left cover. (Refer to 3.3.2.) 3. Unplug the motor and clutch connectors. Remove 7 screws. Then, release the main drive unit. 2. Release the harness from the guide. Remove 2 screws. Then, release the harness guide. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-18...

  • Page 70: Cst-Lifting Drive Unit

    3. Disassembly and Reassembly 3.3.10. CST-Lifting Drive Unit 1. Remove the left cover. (Refer to 3.3.2.) 2. Unplug the motor. Remove 3 screws. Then, release the CST-Lifting Drive Unit. 3-19 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 71: Paper Size Sensor

    1. Remove the right cover. (Refer to 3.3.1.) 4. Remove the paper size sensor on the opposite side. 2. Remove the cassette. 3. Unplug the sensor connector. Then, release the hook while pushing it to the middle. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-20...

  • Page 72: Ope Board

    6. Lift up and release the top cover. 3. Remove 2 screws from the front side. 7. Remove 6 screws. Then, release the OPE board. 4. Remove 2 screws from the rear side. 3-21 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 73: Lsu

    3. Disassembly and Reassembly 3.3.13. LSU 1. Remove the right cover. (Refer to 3.3.1.) 4. Remove 4 screws. Then, release the LSU. 2. Remove the top cover. (Refer to 3.3.12.) 3. Unplug the LSU harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-22...

  • Page 74: Exit Unit

    6. Remove 4 screws. 2. Remove the rear cover. (Refer to 3.3.3.) 3. Remove the top cover. (Refer to 3.3.12.) 4. Remove the Exit Gear. 7. Remove the Exit Unit. 5. Remove 2 screws. 3-23 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 75: Bin-Full Sensor

    3. Disassembly and Reassembly 3.3.15. Bin-Full Sensor 1. Remove the Exit Unit. (Refer to 3.3.14.) 3. Remove the Bin-Full sensor. 2. Remove 3 screws. Then, remove the FRAME-BINFULL. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-24...

  • Page 76: Mp Unit

    1. Remove the right cover. (Refer to 3.3.1.) 5. Remove the COVER-FRONT. 2. Release the linker between MP-TRAY and COVER-MP. 3. Remove the MP-TRAY. 6. Remove 2 screws. Then, release the bracket. 4. Remove the COVER-MP. 3-25 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 77 3. Disassembly and Reassembly 7. Pull down on both green point of the MP Unit. 9. Remove the MP Unit. 8. Unplug the MP connector. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-26...

  • Page 78: Mp Roller

    3. Disassembly and Reassembly 3.3.17. MP Roller 1. Open the front cover. 3. Release the MP roller Assy while pushing it to the left. 2. Remove the MP roller cover. 3-27 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 79: Second Cassette Feeder (Optional Tray)

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 3 screws. Then, release the PBA-SCF. 4. Remove 2 screws. Then, remove the Cover-Right. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-28...

  • Page 80: Lift Unit

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 4 screws. Then, release the Lift Unit. 4. Remove 2 screws. Then, remove the Cover-Right. 3-29 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 81: Clutch

    6. Remove 2 E-RINGs and 2 BUSHs. Remove 2 screws. And then, remove the bracket. 4. Remove 2 screws. Then, remove the Cover-Right. 7. Open the harness clamp. Unplug the clutch connector. And then, release the clutch. Copyright© 1995-2017 SAMSUNG. All rights reserved. 3-30...

  • Page 82: Drive Unit

    5. Remove 7 screws. Then, remove the Frame Dummy Right. 2. Remove 3 screws. 3. Remove the Cover Dummy Front. 6. Remove 4 screws. Then, release the Drive Unit. 4. Remove 2 screws. Then, remove the Cover-Right. 3-31 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 83: Troubleshooting

    Turn on the Eco mode to reduce toner consumption and paper usage. Arrow Navigates available values by moving to the next or previous options. Menu Enters menu mode and scrolls through the available menus. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 84: Understanding The Leds

    • To resolve the error, look at the error message and its instructions from the troubleshooting part. • You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window. Status Description The machine is off-line.

  • Page 85: Updating Firmware

    4) Drag the SWUPGRADE_ON.prn file and drop down on the usblist2.exe. 5) Drag the firmware file and drop down on the usblist2.exe icon. And then firmware update will be started automatically. 6) When upgrading is completed, the machine will automatically reboot. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 86: Updating From The Network

    Admin in Sync Thru Web Service. NOTE • Login using the Administrator ID and Password established during initial machine setup. • If Admin ID and password is not established, use the default value. (ID: admin / Password: sec00000) Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 87 4. Troubleshooting 2) Click on Maintenance > Firmware Upgrade > Upgrade Wizard. 3) Choose installation file (F/W file) by browsing the file system and click [OK]. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 88 4) The uploading step will start and verify installation file (F/W file). 5) After uploading the f/w file on printer, validation information will appear. Check Firmware version and click Next to upgrade Firmware and press [Next] to start the firmware upgrade. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 89 4. Troubleshooting 6) The firmware update will start. 7) Once the installation is complete, the machine power-off and power-on automatically. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 90: Clearing Paper Jams

    2) Remove the jammed paper by gently pulling it straight out. 3) Insert tray 1 back into the machine until it snaps into place. If you do not see the paper in this area, stop and go to next step: Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 91 4. Troubleshooting 4) Open the front cover. 5) Remove the toner cartridge. 6) Open the jam cover. 7) Remove the jammed paper by gently pulling it straight out. Then, close the jam cover. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 92 4. Troubleshooting 8) Install the toner cartridge. 9) Close the front cover. In optional trays NOTE The procedure is same for all optional trays. 1) Pull out the optional tray. 4-10 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 93 2) Remove the jammed paper from the machine. 3) Insert the optional tray. If you do not see the paper in this area, stop and go to next step : 4) Pull tray 1 half-way out. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-11...
  • Page 94 5) Pull the paper straight up and out. 6) Insert the trays back into the machine. If you do not see the paper in this area, stop and go to next step: 7) Open the rear cover. 4-12 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 95 The Fuser area is hot. Please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. 1) Open the front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-13...
  • Page 96 4. Troubleshooting 2) Pull the toner cartridge out. 3) Remove the jammed paper by gently pulling it straight out. 4) Open the jam cover. 4-14 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 97 The Fuser area is hot. Please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. 1) Remove the jammed paper from the exit tray. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-15...
  • Page 98 If you do not see the paper in this area, stop and go to next step : 2) Open the rear cover. 3) Pull down the both fuser levers. 4) Open the fuser jam cover. 4-16 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 99 4. Troubleshooting 5) Remove the jammed paper gently by pulling it straight out. 6) Close the fuser jam cover. 7) Pull up the both fuser levers. 8) Close the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-17...
  • Page 100 1) Pull the duplex unit out of the machine. 2) Release the lock and open the duplex jam guide. 3) Remove the jammed paper from the duplex unit. 4) Close the duplex jam guide. 4-18 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 101 6) Remove the jammed paper by gently pulling it straight out. 7) Insert the duplex unit into the machine. 8) Install the rear dummy cover. If you do not see the paper in this area, stop and go to next step: Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-19...
  • Page 102 4. Troubleshooting 9) Open the rear cover. 10) Pull down the both fuser levers. 11) Open the fuser jam cover. 12) Remove the jammed paper gently by pulling it straight out. 4-20 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 103 4. Troubleshooting 13) Close the fuser jam cover. 14) Pull up the both fuser levers. 15) Close the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-21...

  • Page 104: Useful Management Tools

    2) Select one of the IPv6 addresses (Stateless Address, Stateful Address, Manual Address) from Network Configuration Report. NOTE You can get the machine’s IPv6 address from the machine report. 3) Enter the IPv6 addresses (eg., http://[3ffe:10:88:194:213:77ff:fe82:75b]). NOTE The address must be enclosed in '[ ]' brackets. 4-22 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 105 Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 106 3) From the Settings tab, select Machine Settings > E-mail Notification. NOTE If you have not configured outgoing server environment, go to Settings > Network Settings > Outgoing Mail Server(SMTP) to configure network environment before setting e-mail notification. 4-24 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 107: Samsung Easy Printer Manager

    Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager . For Mac, The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows: NOTE The screenshot may differ depending on operating system you are using.
  • Page 108 The information will vary based on the machine selected. Some machines do not have this feature. Order supplies Click on the Order button from the supply ordering window. You can order replacement toner cartridge(s) from online. 4-26 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 109: Service Mode

    It contains the total number of pages printed. • Error Info. It shows various kinds of errors which can be occurred in machine. It also store history error count how many errors are issued. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-27...
  • Page 110 Detects whether auto size2 sensor of tray1 is high or low. 102-0040 T1 Size3 sensor Detects whether auto size3 sensor of tray1 is high or low. 102-0050 T1 Stack Height Sensor Detects if paper in tray1 is elevated to the sensor. 4-28 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 111 Black THV bias voltage on at normal drive level 107-0031 Black THV(-) Bias Black THV bias voltage on at normal drive level 107-0070 Black THV Bias Read Detect what the THV value is on the THV Roller Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-29...
  • Page 112 This function shall provide the setting options as follows: Off (default) : Load envelope SEF direction 90 degrees : Load envelope LEF direction 180 degrees : Load envelope SEF direction with flap is bottom side 4-30 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 113 The device enables XOA web The device shall draw Letter Gothic font as previous thickness. The device shall provide auto scale for A3/Ledger to A4/Letter in case of A4 Models that doesn't support A3/Ledger size. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-31...

  • Page 114: Troubleshooting

    - Main PBA Red LED on / See the troubleshooting OPE LED Error message for error code Green OK? is displayed. Print (test page) Printing Refer to "Solution quality is of Image Problem" nomal? 4-32 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 115: Error Code And Troubleshooting

    Replace Fuser unit / Replace with new fuser unit P.4–43 H1-1210 Paper jam in tray 2 P.4–44 H1-1211 Paper jam in tray 2 P.4–44 H1-1220 Tray 2 door is open. Close it P.4–44 Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-33...
  • Page 116 Paper Empty in MP tray / Paper is empty in MP tray. Load paper P.4–58 M2-1111 Jam inside of machine P.4–59 M2-1114 Jam inside of machine P.4–59 M2-2210 Jam inside of duplex P.4–59 4-34 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 117 Error: #U1-2341 / Fuser Unit Failure: #U1-2341.Turn off then on. Call for P.4–67 service if the problem persists U1-2342 Error: #U1-2342 / Fuser Unit Failure: #U1-2342. Turn off then on. Call for P.4–67 service if the problem persists Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-35...
  • Page 118 Error: #U2-1112 / LSU Failure: #U2-1112.Turn off then on. Call for service P.4–68 if the problem persists U2-1113 Error: #U2-1113 / LSU Failure: #U2-1113.Turn off then on. Call for service P.4–68 if the problem persists 4-36 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 119: 11-2Txx (Paper Mismatch Error)

    ► Error message Paper mismatch ► Symptom Paper in tray is not matched to the machine paper setting. ► Troubleshooting method 1) Check and change the paper setting of the corresponding tray properly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-37...

  • Page 120: Ax-Xxxx (Motor_Fan_Sensor Error)

    Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective, replace it. iii) If the motor signal and power is normal, replace the main motor or main drive unit. b) If the motor is operational, replace the main board. 4-38 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 121: Error: #A2-1210 / Fan Failure: #A2-1210. Turn Off Then On. Call For Service If The Problem Persists

    If the SMPS board is normal, replace the main board. 5) If the fan operation is normal but the error persists, a) Replace the fan. b) If the error persists after replacing the fan, replace the main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-39...

  • Page 122: Error: #A3-3311 / Sensor Failure: #A3-3311. Turn Off Then On. Call For Service If The Problem Persists

    2) Check if the machine is installed in proper environment. 3) Check the harness connection between main board and temperature sensor. Reconnect the sensor harness. 4) If the problem persists, replace the main board. 4-40 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 123: Cx-Xxxx (Toner Cartridge Error)

    Toner cartridge is at the end of its life. ► Troubleshooting method 1) Open the front cover. 2) Remove the toner cartridge. 3) Install the new toner cartridge. 4) Close the front cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-41...

  • Page 124: Error: #C2-1323 / Toner Failure: #C2-1323: Install Toner Again

    2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE) 3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with a new one.

  • Page 125: Error: #C2-1710 / Toner Cart Failure: #C2-1710. Call For Service

    Fuser unit is at the end of its life. ► Troubleshooting method 1) Turn the machine off. 2) Open and remove the rear cover. 3) Remove the fuser unit and replace it with new one. 4) Close the rear cover. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-43...

  • Page 126: H1-Xxxx (Optional Cassette Error)

    1) Check if the tray2 door is closed. If not, close it. 2) If the problem persists, check the door open sensor. If it is defective, replace it. 3) If the sensor is normal, replace the SCF board. 4-44 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 127: Tray 2 Cassette Out / Tray 2 Cassette Is Pulled Out. Insert It Properly

    1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness. 2) If the problem persists, replace the SCF board. 3) If the SCF board is normal, replace the Main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-45...

  • Page 128: Paper Low In Tray 2 / Paper Is Low In Tray 2. Load Paper

    1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 2) If the connection is OK, replace the cassette detection sensor. 3) Check if the Lift-Motor connector is connected properly. 4) If the problem persists, replace the Lift-Motor. 4-46 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 129: Paper Jam In Tray 3

    1) Check if the tray3 door is closed. If not, close it. 2) If the problem persists, check the door open sensor. If it is defective, replace it. 3) If the sensor is normal, replace the SCF board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-47...

  • Page 130: Tray 3 Cassette Out / Tray 3 Cassette Is Pulled Out. Insert It Properly

    1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness. 2) If the problem persists, replace the SCF board. 3) If the SCF board is normal, replace the Main board. 4-48 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 131: Paper Low In Tray 3 / Paper Is Low In Tray 3. Load Paper

    1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 2) If the connection is OK, replace the cassette detection sensor. 3) Check if the Lift-Motor connector is connected properly. 4) If the problem persists, replace the Lift-Motor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-49...

  • Page 132: Paper Jam In Tray 4

    1) Check if the tray4 door is closed. If not, close it. 2) If the problem persists, check the door open sensor. If it is defective, replace it. 3) If the sensor is normal, replace the SCF board. 4-50 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 133: Tray 4 Cassette Out / Tray 4 Cassette Is Pulled Out. Insert It Properly

    1) Check the harness connection between the main machine and the SCF unit. Reconnect the harness. 2) If the problem persists, replace the SCF board. 3) If the SCF board is normal, replace the Main board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-51...

  • Page 134: Paper Low In Tray 4 / Paper Is Low In Tray 4. Load Paper

    1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 2) If the connection is OK, replace the cassette detection sensor. 3) Check if the Lift-Motor connector is connected properly. 4) If the problem persists, replace the Lift-Motor. 4-52 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 135: Paper Jam In Tray 5

    2) If paper is loaded but error message has not disappeared, check the following. a) Check if the paper empty sensor is contaminated. If so, clean it. b) If the paper empty sensor is defective, replace it. c) If the empty actuator is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-53...

  • Page 136: Error: #H1-1553 / Tray Failure: #H1-1553. Pull Tray 5 Out And Insert It. Call For Service If The Problem Persists

    1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it. 2) If the connection is OK, replace the cassette detection sensor. 3) Check if the Lift-Motor connector is connected properly. 4) If the problem persists, replace the Lift-Motor. 4-54 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 137: Mx-Xxxx (Jam_Paper Handling Error)

    5) Check the connection between the pick up motor and the main board. Reconnect the motor harness. 6) If the pick up motor is defective, replace the pick up motor or pick up drive unit. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-55...

  • Page 138: Paper Jam In Mp Tray

    2) Check if the cassette detection sensor harness is connected correctly. 3) If the cassette detection sensor is defective, replace it with new one. 4) If the problem persists, replace the main board. 4-56 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 139: Call For Service If The Problem Persists

    4) If the pick up motor is defective, replace the pick up motor or pick up drive unit. 5) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness. 6) If the pick up sensor is defective, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-57...

  • Page 140: Paper Low In Tray 1 / Paper Is Low In Tray 1. Load Paper

    2) If the LEVER-MP EMPTY(JC66-04790A) is defective, replace it. 3) Check if the MP empty sensor harness is connected correctly. Reconnect it. 4) If the MP empty sensor(0604-001393) is defective, replace it. 5) If necessary, replace the MP Unit. 4-58 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 141: Jam Inside Of Machine

    3) If this jam error occur continually, replace the duplex unit. 4) Check if the duplex motor harness is connected correctly. Reconnect the harness. 5) If the duplex motor operation is abnormal, replace it. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-59...

  • Page 142: Jam In Exit Area

    4) If the exit/fuser drive unit operation is abnormal, replace it. 5) If the paper is jammed in the exit unit continually, replace the exit unit. 6) If the paper is jammed in the fuser unit continually, replace the fuser unit. 4-60 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 143: Output Bin Is Full / Paper In Output Bin Is Full. Remove Printed Paper

    1) Remove the paper on the output tray. 2) If the problem persists, check the followings. 3) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-61...

  • Page 144: Sx-Xxxx (System Error)

    S2–331C : Temperature in machine is overheated. • S2–331D : Temperature in fuser is overheated. • S2–3321 : Toner is supplying. When these errors display, wait until the message will be disappeared or turn the machine off then on. 4-62 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 145: Door Is Open. Close It

    3) Check if the connection between the main board and HVPS board is correct. 4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-63...

  • Page 146: Error: #S6-3113 / Network Failure: #S6-3113. Turn Off Then On. Call For Service If The Problem Persists

    The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information (ID/Password) is wrong. ► Troubleshooting method Check the setting-up for 802.1x confirmation server. • Re-enter the server information and confirmation protocol. • Re-enter the user information. 4-64 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 147: Error: #S6-3231 / Can Not Find A Wireless Network. Please Check The Wireless Environment

    Error: #S6-3233 / Not connected from the wireless AP. If you do not reconnect automatically, check the wireless settings ► Symptom Wireless BSSID value is 0 or wireless module is disconnected. ► Troubleshooting method 1) Turn the machine and AP off then on. 2) Change the wireless network settings. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-65...

  • Page 148: Error: #S6-3234 / Failed Connection To Wps. Try Again Or Set Up Other Wireless Connection

    Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary. 4-66 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 149: U1-Xxxx (Fuser Error)

    Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller. 3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit and install as is necessary. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-67...

  • Page 150: U2-Xxxx Type (Lsu) Error Code

    5) Reconnect the LSU harness and then execute the LSU motor test again. 6) If the problem persists, replace the LSU. 7) If the problem persists after replacing LSU, replace the main board. 4-68 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 151: Image Quality Problem

    The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer.
  • Page 152 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-70 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 153 The LSU window is contaminated. 1) Clean the LSU window. 2) Replace the LSU The connection between the LSU and main board is 1) Disconnect and reconnect the harness. defective. 2) Replace the harness. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-71...
  • Page 154 2nd Pressure roller 37.7 mm Fuser unit Heat roller 77.8 mm Charge roller 34.5 mm Developer roller 37 mm Toner Cartridge OPC drum 76 mm Supply roller 69.57 mm Transfer roller 47.1 mm Transfer roller 4-72 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 155 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-73...
  • Page 156 The surface of transfer roller is contaminated or worn out. Replace the transfer roller. HVPS terminal is contaminated. Clean the contaminated terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-74 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 157 Replace the toner cartridge. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. The LSU is defective. Replace the LSU. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-75...
  • Page 158 3) Replace the transfer roller Assy. The transfer roller is improperly installed. • The toner level is not even on the toner cartridge roller due Replace the toner cartridge. to the bad blade. 4-76 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 159 Does recycle paper be used? Use the proper papers. The life of the toner cartridge has been expired Replace the toner cartridge. The output from the HVPS is abnormal. Replace the HVPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-77...
  • Page 160 WARNING Do not touch the fuser unit while it is hot. The HVPS contact terminal is contaminated. Clean the HVPS contact terminal. The output from the HVPS is abnormal. Replace the HVPS board. 4-78 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 161 The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-79...
  • Page 162 1) Disconnect and reconnect the harness. defective. 2) Replace the harness. The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board is bad. is defective, replace it. 4-80 Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 163 Reinstall the toner cartridge. Print 10 sample pages for test. 2) If the problem persists, replace the toner cartridge. The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed bad. properly. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-81...
  • Page 164 Check the connection between the fuser unit and main board. The fuser unit defective. 1) Turn the machine off. 2) Remove and replace the fuser unit. 3) Turn the machine on. WARNING Do not touch the fuser unit while it is hot. 4-82 Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 165: Other Errors

    Description : When system power is turned on, LED and LCD on the operator panel do not come on. Check and cause Solution The connection between main board and OPE board is bad. Reconnect or replace the harness. SMPS output is abnormal. Replace the SMPS board. Copyright© 1995-2017 SAMSUNG. All rights reserved. 4-83...

  • Page 166: System Diagram

    M P Cl u t ch EXIT B I N_FUL L FU SE R_BIAS PAPE R _ M P- EM PTY Fuser St ep M T EM PTY HVPS Paper _ LI M IT P_SI ZE Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 167: Connection Diagram

    JC 91- 01024A G P1S173LCS2F SMW 42S- 9603- A G P1S173LC S2F [ JC31- 00149A] 48M 843J090 [ JC31- 00143B] [ 0604- 001393] 2T42449 9 [ 0604- 001393] [ JC31- 00075B] [ JC 31- 00149A] INLET Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 168: Reference Information

    M2 short). Tweezers Spring Hook Standard : For general home use, small type. Standard : For general use Cotton Swab Software (Driver) installation CD ROM Standard : For general home use, for medical service. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 169: Glossary

    IP addresses to client hosts. Dual Inline Memory Module (DIMM), a small circuit board that holds memory. DIMM stores all DIMM the data within the machine like printing data, received fax data. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 170 Hard Disk Drive (HDD), commonly referred to as a hard drive or hard disk, is a non-volatile storage device which stores digitally-encoded data on rapidly rotating platters with magnetic surfaces. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 171 As most faxes consist mostly of white space, this minimizes the transmission time of most faxes. Modified Modified READ (MMR) is a compression method recommended by ITU-T T.6. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 172 Resolution resolution. Server Message Block (SMB) is a network protocol mainly applied to share files, printers, serial ports, and miscellaneous communications between nodes on a network. It also provides an authenticated Interprocess communication mechanism. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 173 (WAP) and any wireless laptop or WPA-PSK desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security. Copyright© 1995-2017 SAMSUNG. All rights reserved.
  • Page 174 XML Paper Specification (XPS) is a specification for a Page Description Language (PDL) and a new document format, which has benefits for portable document and electronic document, developed by Microsoft. It is an XML-based specification, based on a new print path and a vector-based device-independent document format. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 175: The Sample Pattern For The Test

    6. Reference Information 6.3. The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below. Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 176: Model Name And Code

    - Applying Independent sub brand name by Segment : Xpress / ProXpress / MultiXpress 2) Model code Information • Basic Structure : [SL-●○○■□◆◆] ◆◆ : Function Information • Function Network Wireless Network Duplex Printing Reverse Type ADF XOA (eXtensible Open Architecture) Handset Auto Document Feeder Copyright© 1995-2017 SAMSUNG. All rights reserved.

  • Page 177: Document Revision List

    6. Reference Information 6.5. Document Revision List Version Date Page Description 1.00 22/Jun/2015 Release Copyright© 1995-2017 SAMSUNG. All rights reserved. 6-10...
  • Page 178 E.Asia, W.Asia, https://gspn2.samsungcsportal.com China, Japan N.America, S.America https://gspn3.samsungcsportal.com This Service Manual is a property of Samsung Electronics Co.,Ltd. © 2017 Samsung Electronics Co.,Ltd. Any unauthorized use of Manual can be punished under All rights reserved. applicable International and/or domestic law.

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