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Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
(U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
(U.S. and Canada) . . . . . . . . . 13-7
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Canada) . . . . . . . . . . . . . . . . . . 13-12
Canada) . . . . . . . . . . . . . . . . . . 13-12
(U.S. and Canada) . . . . . . . . 13-14
Ordering Information . . . . . . 13-16
Government . . . . . . . . . . . . . . . 13-17
Government . . . . . . . . . . . . . . . 13-18
General Motors . . . . . . . . . . . 13-18
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-19
®
OnStar
. . . . . . . . . . . . . . . . . . . . 13-20
Identification (RFID) . . . . . . . 13-20
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
I n f o r ma t i o n P r o v i d e d b y :
Customer Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
13-1
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