Faq & Answers - Zte MF636 User Manual

If you have any problems with your connection or modem please consult the manual and
check this section. If the problem still exists contact your service provider or check our
website for more details at
Problem Description
The user interface doesn't
start after the modem is
plugged in.
The modem has no
signal.
Message sent failed.
Data connection failed.
The Modem cannot
connect to the Internet
when abroad.
No warning tone.
4 FAQ & Answers
www.ztecanada.com.
Possible Causes
System configuration may
not allow Autorun.
The antenna is at the
wrong angle or position.
You have no
network coverage.
You have not entered your
PIN number at start up.
Your SIM card is not
inserted correctly
The Message Center
number is not correct.
You have no
network coverage.
The APN configuration is
wrong.
The manual network
selection is wrong.
You are using the wrong
Access Point name
(APN).
You don't have roaming
enabled on your plan.
The PC soundcard is
disabled or on low
volume.
The alerts are muted.
Suggested Solution
Start the program manually by
going Start > Program Files or use
the shortcut on the desktop.
Adjust the angle and position of
the USB-modem.
Try moving location until you get
good reception.
Restart the application and enter
your PIN number. If the PIN is
invalid you cannot connect to the
network.
Ensure that the SIM card icon is
green. If it is red, remove the card
and reinsert the SIM card.
Check with your with service
provider and enter the correct
number in Message settings.
Try moving location until you get
good reception.
Check with your service provider
and set the APN in the
configuration settings.
Select the correct network for your
service provider or use Automatic
network selection.
Ensure that the correct Access
Point is selected in the Connection
settings menu. Consult your
service provider if the problem
persists.
Consult you're your service
provider before you go overseas to
enable roaming.
Check the audio card and adjust
the volume.
Navigate to Settings > Alert and
unmute the alerts.