Other Problems; The Pen Vibrates Three Times When A Send Box Is Checked; The Transaction Log Contains Error Messages; The Pen Does Not Capture Data - HP Digital Pen 250 User Manual

Other Problems

The pen vibrates three times when a Send Box is checked

You have filled 200 forms. This is the maximum number of forms that can be stored in the pen. The
strokes information captured for subsequent forms is stored in the pen memory but you cannot
download it. Dock the pen and download the data to free up memory.

The Transaction Log contains error messages

If you see error messages in the Transaction Log, check the information in the Service Provider Message
column and the Error Message column, and follow the instructions given there. If you consistently see
the message "Unable to connect to server" but there are no network problems, check the Service
Controller URL is correctly set (see "About the Enterprise Services Tab" on page 24).

The pen does not capture data

When the tip of the pen is on pattern, the LEDs should brighten to indicate that it is capturing data. If
the LED lights do not become bright green, check that the page of the form has pattern and that the
pattern is not too light. If you think the pattern might be too light then try using another digital pen on
the form to confirm this.
If the pen buzzes during capture, this indicates that the pen cannot read the pattern, for one of the
following reasons:
The pattern is badly printed. Try reprinting the form, perhaps using a different printer.
•
The pattern is covered by black items on the form (lines, text, or graphics).
•

Resetting the Digital Pen

If you have completed the pen, cradle and software checks but the pen still does not function, then try
performing a reset, or a master reset.
You can also perform a reset or master reset for any of the following symptoms:
The pen does not turn off when I put the cap on.
•
The pen vibrates whenever I write.
•
The pen does not vibrate when I check a Send Box.
•

Performing a Pen Reset

Use the following instructions to reset the pen:
Take off the pen cap.
1.
Reset the pen by pressing the reset button with a paper clip or pencil tip. Information stored in the
2.
pen, including strokes memory and outbox, is not lost when you reset the pen.
HP Digital Pen 250
Chapter 4 Troubleshooting
User's Guide 37