Troubleshooting - Pacific Digital PDCdrive Installation Manual

When this occurs
Tray fails to open:
Tray fails to close:
Computer fails to work:
Drive cannot be
accessed normally:
Drive is not recognized
in Windows:
Cannot read or write
CD-R/RW disc:
Discs cannot be read:

Troubleshooting

Possible cause
Is the computer on?
Has the power supply cable been connected
correctly?
Has the label of the media peeled off?
Has the disc been inserted correctly?
Has the drive's master/slave jumper pin been set
correctly?
Are the drive and computer connected correctly?
Has a floppy disk been left inside the computer?
Are the drive and computer connected correctly?
Is the device driver software installed correctly?
Is the device driver installed correctly?
Are your jumpers set correctly?
Did you initialize (format) the CD-RW disc?
Did you access the drive letter assigned to the drive?
Is the CD-R/RW disc dirty?
Did you access the drive letter assigned to the drive?
Only supported disc formats can be read.
Is the disc inserted correctly?
Are you using correct software programs for playing
discs?
Is the disc dirty, scratched, cracked, warped, and
written on the surface or has a label been put on the
recording side of the disc?
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