Troubleshooting Your Phone; General Troubleshooting - Cisco 7970 Series Phone Manual

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
You cannot hear a dial
tone or complete a call
The Settings button is
unresponsive
The phone screen
appears blank
The phone screen does
not illuminate under
any circumstances
The softkey that you
want to use does not
appear
Barge fails and results
in a fast busy tone
Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1
Explanation
One or more of the following factors might apply:
• You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number. (SCCP phones only)
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
Your system administrator might have disabled
The touchscreen has gone into sleep mode to save power after a period of
inactivity. Wake the touchscreen by pressing it, by lifting the handset, or by
pressing any button, such as
the Touchscreen, page
You might have disabled touchscreen illumination on your phone. Contact
your system administrator to determine if this feature is available to you.
One or more of the following factors might apply:
• You must press more to reveal additional softkeys.
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
You cannot barge an encrypted call if the phone you are using is not
configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
. See
12.
on your phone.
Cleaning and Maintaining
69