Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 4.1(3) Cisco Unified IP Phone 7906G and 7911G Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3 All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R) Cisco Unified IP Phone Administration Guide for Cisco CallManager...
Page 5 C H A P T E R Understanding the Cisco Unified IP Phones 7906G and 7911G What Networking Protocols Are Used? What Features are Supported? Feature Overview Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 6: Table Of Contents
Understanding the Phone Startup Process Adding Phones to the Cisco Unified CallManager Database 2-11 Adding Phones with Auto-Registration 2-12 Adding Phones with Auto-Registration and TAPS 2-13 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 7 Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G Displaying a Configuration Menu Unlocking and Locking Options Editing the Values of an Option Setting Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 8 C H A P T E R Creating Custom Phone Rings RingList.xml File Format Requirements PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager viii OL-10008-01...
Page 9 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 10 Performing a Factory Reset 9-16 Using the Quality Report Tool 9-17 Where to Go for More Troubleshooting Information 9-18 Cleaning the Cisco Unified IP Phone 9-18 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 11 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 12 Contents Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 13 Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CallManager, many of the tasks in this manual require familiarity with Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xiii OL-10008-01...
Page 14 Cisco Unified IP Phone. Appendix A, “Providing Information to Users” Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 15: Related Documentation
Cisco Unified CallManager System Guide • Cisco Unified CallManager Serviceability Administration Guide • Cisco Unified CallManager Serviceability System Guide • Bulk Administration Tool User Guide for Cisco Unified CallManager • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 16: Obtaining Documentation
You can access the most current Cisco documentation at this URL: http://www.cisco.com/techsupport You can access the Cisco website at this URL: http://www.cisco.com You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 17: Product Documentation Dvd
Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xvii OL-10008-01...
Page 18: Cisco Product Security Overview
Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xviii OL-10008-01...
Page 19: Reporting Security Problems In Cisco Products
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 20: Obtaining Technical Assistance
In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Support & Documentation Website The Cisco Technical Support &...
Page 21: Submitting A Service Request
TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest...
Page 22: Obtaining Additional Publications And Information
You can access Packet magazine at this URL: http://www.cisco.com/packet Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxii OL-10008-01...
Page 23 Join a discussion at this URL: http://www.cisco.com/discuss/networking World-class networking training is available from Cisco. You can view • current offerings at this URL: http://www.cisco.com/en/US/learning/index.html Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxiii OL-10008-01...
Page 24: Document Conventions
Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxiv OL-10008-01...
Page 25 Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla. SÄILYTÄ NÄMÄ OHJEET Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 26 Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento. CONSERVARE QUESTE ISTRUZIONI Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxvi OL-10008-01...
Page 27 Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo. GUARDE ESTAS INSTRUCCIONES Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxvii OL-10008-01...
Page 28 Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning. SPARA DESSA ANVISNINGAR Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxviii OL-10008-01...
Page 29 GUARDE ESTAS INSTRUÇÕES Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxix OL-10008-01...
Page 30 Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed. GEM DISSE ANVISNINGER Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 31 Preface Document Conventions Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxxi OL-10008-01...
Page 32 Preface Document Conventions Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager xxxii OL-10008-01...
Page 33: An Overview Of The Cisco Unified Ip Phone
Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Caution Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer's documentation of the interfering device. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 34 Understanding the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G are basic IP phone designed for cubicles, classrooms, factory floors, warehouses, lobbies, and any other location where the phone either complements the user’s set of communication devices or is seldom used.
Page 35 When the phone is on-hook, displays your Speed Dials. Displays the Applications menu that provides access to a voice Applications menu messaging system, phone logs and directories, settings, and button services. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 36: What Networking Protocols Are Used
Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the supported networking protocols on the Cisco Unified IP Phones 7906G and 7911G. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 37 The Cisco Unified IP Phones use Protocol (HTTP) transferring information and moving HTTP for the XML services and for documents across the Internet and the troubleshooting purposes. World Wide Web. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 38 TLS is a standard protocol for When security is implemented, Security (TLS) securing and authenticating Cisco Unified IP Phones use the TLS communications. protocol when securely registering with Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 39: What Features Are Supported
Configuring Telephony Features, page 1-9 • Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-9 • Providing Users with Feature Information, page 1-10 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 40: Feature Overview
As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CallManager and the rest of the IP network. Using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, and subnet mask.
Page 41: Configuring Telephony Features
Chapter 4, “Configuring Settings on the Cisco Unified IP Phone,” Chapter 7, “Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone.” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 42: Providing Users With Feature Information
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 43 See the “CTL File Screen” section on page 7-3. Disabling access to a phone’s web pages See the “Disabling Web Page Access” section on page 8-3. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-11 OL-10008-01...
Page 44: Overview Of Supported Security Features
Most security features are available only if a certificate trust list (CTL) is installed Note on the phone. For more information about the CTL, refer to Cisco Unified CallManager Security Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-12 OL-10008-01...
Page 45 The phone rejects such files without further processing. Signaling Authentication Uses the TLS protocol to validate that no tampering has occurred to signaling packets during transmission. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-13 OL-10008-01...
Page 46 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-14 OL-10008-01...
Page 47: Identifying Encrypted And Authenticated Phone Calls
Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone, you can identify authenticated or encrypted phone calls by icons on the LCD screen on the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-15 OL-10008-01...
Page 48: Security Restrictions
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-16...
Page 49: Overview Of Configuring And Installing Cisco Unified Ip Phones
BAT and the Tool for Auto-Registered Phones Support (TAPS) • For more information about these choices, see the “Adding Phones to the Cisco Unified CallManager Database” section on page 2-11. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-17 OL-10008-01...
Page 50: Checklist For Configuring The Cisco Unified Ip Phones 7906G And 7911G In Cisco Unified Callmanager
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-18 OL-10008-01...
Page 51 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified CallManager Task Purpose For More Information...
Page 52 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified CallManager (continued) Task Purpose For More Information...
Page 53 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified CallManager (continued) Task Purpose For More Information...
Page 54: Installing Cisco Unified Ip Phones
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-4 Checklist for Configuring the Cisco Unified IP Phones 7906G and 7911G in Cisco Unified CallManager (continued) Task Purpose For More Information...
Page 55: Checklist For Installing The Cisco Unified Ip Phones 7906G And 7911G
Table 1-5 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. The list presents tasks in a suggested order to guide you through the phone installation process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
Page 56 Provides protection against See the “Configuring data tampering threats and Security on the identity theft of phones. Cisco Unified IP Phone” section on page 3-17. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-24 OL-10008-01...
Page 57 “Providing Information to how to configure their phone options. successfully use their Users.” Cisco Unified IP Phones. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-25 OL-10008-01...
Page 58 Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 1-26 OL-10008-01...
Page 59: Chapter 2 Preparing To Install The Cisco Unified Ip Phone On Your Network
• Products, page 2-2 Understanding the Phone Startup Process, page 2-7 • Providing Power to the Cisco Unified IP Phones 7906G and 7911G, page 2-4 • Understanding Phone Configuration Files, page 2-6 • Adding Phones to the Cisco Unified CallManager Database, page 2-11 •...
Page 60: Understanding Interactions With Other Cisco Unified Communications Products
Cisco Unified Communications Products To function in the unified communications network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified CallManager system before sending and receiving calls.
Page 61: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan
The Cisco Unified IP Phone 7906G has an Ethernet port, which enables forwarding of packets to the phone and to the network port.
Page 62: Providing Power To The Cisco Unified Ip Phones 7906G And 7911G
Providing Power to the Cisco Unified IP Phones 7906G and 7911G The Cisco Unified IP Phones 7906G and 7911G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
Page 63: Power Guidelines
Cisco switches that work with the Cisco Unified IP Phones 7906G and • 7911G The Cisco IOS releases that support bidirectional power negotiation • Other requirements and restrictions regarding power • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 64: Understanding Phone Configuration Files
Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified CallManager. In general, any time you make a change in Cisco Unified CallManager that requires the phone to be reset, a change is made to the phone’s configuration file automatically.
Page 65: Understanding The Phone Startup Process
Table 2-3. Depending on your specific network configuration, not all of these steps may occur on your Cisco Unified IP Phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 66 If you are not using DHCP in section on page 4-7. your network, you must assign static IP addresses See the “Resolving to each phone locally. Startup Problems” section on page 9-2. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 67 It also “Configuring the Cisco contains the certificates necessary for establishing CTL Client” chapter. a secure connection between the phone and Cisco Unified CallManager. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 68 Auto-registration is disabled when Note security is enabled on Cisco Unified CallManager. In this case, the phone must be manually added to the Cisco Unified CallManager database. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-10 OL-10008-01...
Page 69: Adding Phones To The Cisco Unified Callmanager Database
Administration Tool (BAT); updates the Cisco Unified CallManager database with the MAC address and DNs for the device when user calls TAPS from the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-11 OL-10008-01...
Page 70: Adding Phones With Auto-Registration
In some cases, you might not want to use auto-registration: for example, if you want to assign a specific directory number to the phone or if you plan to implement authentication or encryption, as described in Cisco Unified Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-12 OL-10008-01...
Page 71: Adding Phones With Auto-Registration And Taps
Cisco Unified CallManager Administration with the correct MAC address. Auto-registration must be enabled in Cisco Unified CallManager Administration (System > Cisco Unified CallManager) for TAPS to function. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-13 OL-10008-01...
Page 72: Adding Phones With Cisco Unified Callmanager Administration
Related Topics Adding Phones with Auto-Registration, page 2-12 • Adding Phones with Auto-Registration and TAPS, page 2-13 • • Adding Phones with BAT, page 2-15 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-14 OL-10008-01...
Page 73: Adding Phones With Bat
Display the web page for the phone and click the Device Information • hyperlink. For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-15 OL-10008-01...
Page 74 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 2-16 OL-10008-01...
Page 75: Setting Up The Cisco Unified Ip Phone
C H A P T E R Setting Up the Cisco Unified IP Phone This chapter helps you install the Cisco Unified IP Phones 7906G and 7911G on a Cisco Unified Communications network, and includes these topics: Before You Begin, page 3-1 •...
Page 76: Network Requirements
Installing the Cisco Unified IP Phone, page 3-9 • Network Requirements For the Cisco Unified IP Phones 7906G and 7911G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Working Voice-over-IP (VoIP) Network •...
Page 77: Cisco Unified Callmanager Configuration
Refer to Cisco Unified CallManager Administration Guide or context-sensitive help in the Cisco Unified CallManager application to ensure that Cisco Unified CallManager is set up properly to manage the phone and to properly route and process calls. If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified CallManager before connecting any Cisco Unified IP Phone to the network.
Page 78 The device is designed to work with TN power systems. Statement 19 Warning The plug-socket combination must be accessible at all times because it serves Warning as the main disconnecting device. Statement 66 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 79: Understanding The Cisco Unified Ip Phones 7906G And 7911G Components
Understanding the Cisco Unified IP Phones 7906G and 7911G Components Understanding the Cisco Unified IP Phones 7906G and 7911G Components The Cisco Unified IP Phones 7906G and 7911G include these components on the phone or as accessories for the phone: Network and Access Ports, page 3-5 •...
Page 80: Speaker
Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 7906G and 7911G Components To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
Page 81: Headset
Headset Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best”...
Page 82: Audio Quality Subjective To User
This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
Page 83: Connecting A Headset
Installing the Cisco Unified IP Phone Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the RJ-9 Handset port on the back of the phone. Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer's product documentation for details.
Page 84 Category 3 or 5 you do not connect one now. guidelines. straight-through Ethernet cable from another network device, such as a desktop computer, to the 10/100 PC port. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-10 OL-10008-01...
Page 85 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-1 Connecting the Footstand (Cisco Unified IP Phone Model 7906G Shown) 10/100 SW Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-11 OL-10008-01...
Page 86 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Figure 3-2 Connecting the Footstand (Cisco Unified IP Phone Model 7911G Shown) 10/100 SW 10/100 PC Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-12 OL-10008-01...
Page 87 Cisco Unified IP Phone Model 7906G Cable Connections 10/100 SW Network port (10/100 SW) AC-to-DC power supply Handset port AC power cord DC Adapter port (DC48V) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-13 OL-10008-01...
Page 88 AC power cord Related Topics Before You Begin, page 3-1 • Mounting the Phone to a Wall, page 3-15 • Configuring Startup Network Settings, page 3-16 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-14 OL-10008-01...
Page 89: Mounting The Phone To A Wall
Mounting the Phone to a Wall Mounting the Phone to a Wall You can mount the Cisco Unified IP Phone on a wall using the back of the phone as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit.
Page 90: Verifying The Phone Startup Process
Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons blink or flash on and off: Handset light strip –...
Page 91: Configuring Security On The Cisco Unified Ip Phone
The phone should have the correct load file. To verify the image, press the • Applications Menu button and choose Settings > Model Information. See the Cisco Unified CallManager Security Guide for more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-17 OL-10008-01...
Page 92 Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-18 OL-10008-01...
Page 93 Menu button, then choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-10 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-19 OL-10008-01...
Page 94 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 3-20 OL-10008-01...
Page 95: Chapter 4 Configuring Settings On The Cisco Unified Ip Phone
Network Configuration menu—Provides options for viewing and making a • variety of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 96: Displaying A Configuration Menu
Disabled—Prevents access to the Settings menu. • • Restricted—Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access to other options on the Settings menu. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 97: Unlocking And Locking Options
Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 98: Editing The Values Of An Option Setting
“a,” twice quickly for “b,” and three times quickly for “c.” After you pause, the cursor automatically advances to allow you to enter the next letter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 99: Overview Of Options Configurable From A Phone
Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
Page 100 Unlocking and Locking Options, page 4-3 Editing the Values of an Option Setting, page 4-4 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 101: Network Configuration Menu
Unique Media Access Control Display only—cannot configure. (MAC) address of the phone. Host Name Unique host name that the DHCP Display only—cannot configure. server assigned to the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 102 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 103 For information about the CTL file, refer to Cisco Unified CallManager Security Guide. For information about unlocking the CTL file, see “CTL File Screen” section on page 7-3. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 104 IP address. Default Router 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-10 OL-10008-01...
Page 105 Scroll to the DHCP Enabled option and press the No softkey to disable DHCP, or press the Yes softkey to enable DHCP. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-11 OL-10008-01...
Page 106 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-12 OL-10008-01...
Page 107 If you change the setting of this option, you must change the PC Port Configuration option to the same setting (applies to 7911G only). Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-13 OL-10008-01...
Page 108 Edit softkey, and then enter a new PC ID must be set before you can VLAN setting. change this option. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-14 OL-10008-01...
Page 109: Device Configuration Menu
Cisco Unified CallManager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified CallManager Administration. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-15 OL-10008-01...
Page 110 Cisco Unified CallManager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified CallManager server Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-16 OL-10008-01...
Page 111 Indicates that the connection to the Cisco Unified CallManager is authenticated and encrypted. For more information about (Encryption icon) authentication and encryption, refer to Cisco Unified CallManager Security Guide. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-17 OL-10008-01...
Page 112: Http Configuration Menu
HTTP requests to non-local host Administration to modify. addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-18 OL-10008-01...
Page 113: Locale Configuration Menu
Version of the user locale loaded on the Display only—cannot configure. Version phone. User Locale Char Character set that the phone uses for the Display only—cannot configure. user locale. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-19 OL-10008-01...
Page 114: Ui Configuration Menu
Option Description To Change Speaker Enabled Indicates whether the speaker is Use Cisco Unified CallManager enabled for monitoring calls on the Administration to modify. phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-20 OL-10008-01...
Page 115: Ethernet Configuration Menu
Security Configuration screen on a phone. For more information, see the “Security Configuration Menu” section on page 7-2. Table 4-10 describes the Security Configuration menu options. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-21 OL-10008-01...
Page 116 Web Access Indicates whether web access is Use Cisco Unified CallManager Enabled enabled (Yes) or disabled (No) for the Administration to modify. phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-22 OL-10008-01...
Page 117: Qos Configuration Menu
DSCP IP classification for call control Use Cisco Unified CallManager Control signaling. Administration to modify. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-7 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-23 OL-10008-01...
Page 118: Network Configuration
TFTP Server 2 for obtaining configuration files. To configure the Load Server option, use the Cisco Unified CallManager Administration Phone Configuration page, Product Specific Configuration section. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 4-24 OL-10008-01...
Page 119 Setting Up Services, page 5-15 • Adding Users to Cisco Unified CallManager, page 5-16 • Specifying Options that Appear on the User Options Web Pages, page 5-17 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 120: Configuring Features, Templates, Services, And Users
The user can monitor the call Administration Guide, Configuring using the speaker but must pick up the Directory Numbers chapter. handset to speak to the caller. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 121 Cisco Unified IP Phone Configuration chapter Cisco Unified CallManager • System Guide, Understanding Route Plans chapter • Cisco Unified CallManager Features and Services Guide, Call Display Restrictions chapter Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 122 Cisco Unified CallManager • to their phone. Administration Guide, Pickup Group Configuration chapter Cisco Unified CallManager • System Guide, Call Pickup chapter Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 123 System Guide, available. Cisco Unified IP Phones chapter Cisco Unified CallManager • Features and Services Guide, Cisco Call Back chapter Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 124 System Guide, Cisco Unified IP Does not initiate a consultation call and Phones chapter. does not put the active call on hold. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 125 Hold Places an active call on hold. Requires no configuration, unless you want to use music on hold; see “Music-on-Hold” in this table for information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 126 Meet-Me Enables other callers to join in a For more information refer to the conference conference. Cisco Unified CallManager Administration Guide, Meet-Me Number/Pattern Configuration chapter Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 127 Hold Server Configuration chapters Cisco Unified CallManager • System Guide, Music on Hold chapter Cisco Unified CallManager • Features and Services Guide, Music On Hold chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 128 Cisco Unified CallManager • Administration Guide, Configuring Directory Numbers chapter Cisco Unified CallManager • Features and Services Guide, Custom Phone Rings chapter Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-10 OL-10008-01...
Page 129 Administration Guide, Time Period Configuration chapter Cisco Unified CallManager • System Guide, Time-of-Day Routing chapter Transfer Transfers an active call to another directory Requires no configuration. number. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-11 OL-10008-01...
Page 130 “Conference Bridge Configuration” chapter. Cisco Unified CallManager • System Guide, “Understanding Video Telephony” chapter. Cisco VT Advantage • Administration Guide, “Overview of Cisco VT Advantage” chapter. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-12 OL-10008-01...
Page 131: Configuring Corporate And Personal Directories
Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories menu on the Cisco Unified IP Phones 7906G and 7911G gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for •...
Page 132: Modifying Phone Button Templates
You can also modify a nonstandard softkey template. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-14 OL-10008-01...
Page 133: Setting Up Services
To set up these services, choose Feature > Cisco Unified IP Phone Services from Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-15 OL-10008-01...
Page 134: Adding Users To Cisco Unified Callmanager
Refer to Bulk Administration Tool User Guide for Cisco Unified CallManager for details. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-16 OL-10008-01...
Page 135: Specifying Options That Appear On The User Options Web
Cisco Unified CallManager Administration. The settings you make affect all User Options web pages at your site. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-17 OL-10008-01...
Page 136 Chapter 5 Configuring Features, Templates, Services, and Users Specifying Options that Appear on the User Options Web Pages Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 5-18 OL-10008-01...
Page 137: Chapter 6 Customizing The Cisco Unified Ip Phone
PCM files and editing the RingList.xml file: RingList.xml File Format Requirements, page 6-2 • • PCM File Requirements for Custom Ring Types, page 6-3 Configuring a Custom Phone Ring, page 6-3 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 138: Ringlist.xml File Format Requirements
PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The C:\ Program Files\Cisco\TFTPPath directory of the Cisco TFTP server for each Cisco Unified CallManager contains this file.
Page 139: Pcm File Requirements For Custom Ring Types
• editing packages that support these file format requirements. Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phones 7906G and 7911G, follow these steps: Procedure Create a PCM file for each custom ring (one ring per file). Ensure the PCM files...
Page 140: Creating Custom Background Images
The List.xml file defines an XML object that contains a list of background images. The List.xml file is stored in the following folder on the TFTP server: C:\Program Files\Cisco\TFTPPath\Desktops\95x34x1 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 141 List.xml file. The default image is always the first image that appears in the Background Images menu on the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 142: Png File Requirements For Custom Background Images
Place the new PNG files that you created in the following folder on the TFTP Step 2 server for each Cisco Unified CallManager in the cluster: C:\Program Files\Cisco\TFTPPath\Desktops\95x34x1 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 143 List.xml file, make a copy of the file and store it in another location. After upgrading Cisco Unified CallManager, replace the default List.xml file with your stored copy. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 144 Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Background Images Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 145: Viewing Security Information, Model Information, Status, And Statistics On
Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely.” For more information about troubleshooting the Cisco Unified IP Phones 7906G and 7911G, see Chapter 9, “Troubleshooting and Maintenance.” Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 146: Security Configuration Menu
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Security Configuration Menu This chapter includes these topics: Security Configuration Menu, page 7-2 • Model Information Screen, page 7-6 • Status Menu, page 7-7 •...
Page 147: Ctl File Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Security Configuration Menu CTL File—Displays the MD5 hash of the certificate trust list (CTL) file that • is installed in the phone. If no CTL file is installed on the phone, this field displays No.
Page 148 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Security Configuration Menu Table 7-1 provides a list of the CTL File items and a description of each. Table 7-1 CTL File Information Item...
Page 149: Trust List Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Security Configuration Menu When you press the Unlock softkey, it changes to Lock. If you decide not Note to change the TFTP Server 1 or TFTP Server 2 option, press the Lock softkey to lock the CTL file.
Page 150: Model Information Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Table 7-2 provides a list of the Trust List items and a description of each. Table 7-2 Trust List Information Item...
Page 151: Status Menu
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 provides a list of Model Information items and a description of each. Table 7-3 Model Information Item Description Model Number...
Page 152: Status Messages Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To access the Status menu, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings > Status Menu. Step 2...
Page 153 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status. Step 3 Select Status Messages. Step 4 To remove current status messages, press the Clear softkey. Note Table 7-4 provides a list of the Status Messages with their description and explanation.
Page 154 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G Message Description Possible Explanation and Action BootP server used The phone obtained its IP None.
Page 155 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action Checksum Error...
Page 156 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action DNS timeout DNS server did not respond.
Page 157 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action File auth error An error occurred when the The file is corrupted.
Page 158 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action Load Server is invalid Indicates an invalid TFTP The Load Server setting is not valid.
Page 159 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action TFTP access error...
Page 160: Network Statistics Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-4 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action TFTP server not...
Page 161 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To display the Network Statistics screen, follow these steps: Procedure Press the Applications Menu button. Step 1 Select Settings. Step 2 Select Status.
Page 162 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Network Statistics Screen (continued) Item Description One of the following Cause of the last reset of the phone values: Initialized...
Page 163: Firmware Versions Screen
Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version running on the phone. To display the Firmware Version screen, follow these steps: Procedure Press the Applications Menu button.
Page 164 Chapter 7 Viewing Security Information, Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 7-20 OL-10008-01...
Page 165: Chapter 8 Monitoring The Cisco Unified Ip Phone Remotely
To allow system administrators to remotely monitor the operation of a phone, each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone. You can use the following to assist you with...
Page 166: Accessing The Web Page For A Phone
Streaming Statistics, page 8-16 • Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform the following these steps. If you cannot access the web page, it may be disabled. See the “Disabling Web...
Page 167: Disabling Web Page Access
If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s User Options web pages. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 168: Device Information
Media Access Control (MAC) address of the phone Host Name Host name that the DHCP server assigned to the phone Phone DN Directory number assigned to the phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 169 Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 170 Device Serial Number—displays the phone’s • unique serial number Time Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 171: Network Configuration
Bootstrap Protocol (BootP) server. MAC Address Media Access Control (MAC) address of the phone. Host Name Host name that the DHCP server assigned to the phone. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 172 Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 173 Directories URL URL of the server from which the phone obtains directory information. Messages URL URL of the server from which the phone obtains message services. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 174 SW Port Configuration Speed and duplex of the switch port, where: A—Auto Negotiate • 10H—10-BaseT/half duplex • 10F—10-BaseT/full duplex • 100H—100-BaseT/half duplex • 100F—100-BaseT/full duplex • • No Link—No connection to the switch port Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-10 OL-10008-01...
Page 175 GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-11 OL-10008-01...
Page 176: Network Statistics
“Accessing the Web Page for a Phone” section on page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-12 OL-10008-01...
Page 177 Total number of multicast packets received by the phone Rx broadcast Total number of broadcast packets received by the phone Rx unicast Total number of unicast packets received by the phone Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-13 OL-10008-01...
Page 178 Total number of good packets (multicast, broadcast, and unicast) received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-14 OL-10008-01...
Page 179: Device Logs
Status Messages hyperlink. Debug Display area—Displays debug messages that might be useful to Cisco • TAC if you require assistance with troubleshooting. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-15 OL-10008-01...
Page 180: Streaming Statistics
Streaming Statistics Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
Page 181 Total number of octets received by the phone Rcvr Start Time Internal time stamp indicating when Cisco Unified CallManager requested that the phone start receiving packets Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-17 OL-10008-01...
Page 182 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 8-18 OL-10008-01...
Page 183: Troubleshooting And Maintenance
Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone 7906G or 7911G or with your Cisco Unified Communications network. It also explains how to clean and maintain your phone.
Page 184: Resolving Startup Problems
Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified CallManager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-16.
Page 185: Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco Unified Callmanager
“Performing a Factory Reset” section on page 9-16. If after attempting these solutions, the LCD screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
Page 186: Checking Network Connectivity
If the network is down between the phone and the TFTP server or Cisco Unified CallManager, the phone cannot start up properly. Ensure that the network is currently running. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 187: Verifying Tftp Server Settings
IP Address, Subnet Mask, Default Router—If you have assigned a static IP • address to the phone, you must manually enter settings for these options. See “Network Configuration Menu” section on page 4-7 for instructions. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 188: Verifying Dns Settings
Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified CallManager, you must ensure that you have specified a DNS server. Verify this setting by pressing the Applications Menu button and selecting Settings > Network Configuration >...
Page 189: Creating A New Configuration File
Add the phone back to the Cisco Unified CallManager database. See the “Adding Step 3 Phones to the Cisco Unified CallManager Database” section on page 2-11 details. Power cycle the phone. Step 4 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 190: Cisco Unified Ip Phone Resets Unexpectedly
Verifying Voice VLAN Configuration, page 9-10 • Verifying that the Phones Have Not Been Intentionally Reset, page 9-10 • Eliminating DNS or Other Connectivity Errors, page 9-11 • Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 191: Verifying Physical Connection
Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases.
Page 192: Checking Static Ip Address Settings
Verifying Voice VLAN Configuration If the Cisco Unified IP Phone appears to reset during heavy network usage (for example, following extensive web surfing on a computer connected to same switch as phone), it is likely that you do not have a voice VLAN configured.
Page 193: Eliminating Dns Or Other Connectivity Errors
Cisco Unified IP Phones. Step 3 On the Cisco Unified CallManager server, verify that the local host files have the correct Cisco Unified CallManager server name mapped to the correct IP address. Refer to Configuring The IP Hosts File on a Windows 2000 CallManager Server, available at this URL: http://www.cisco.com/warp/customer/788/AVVID/cm_hosts_file.html...
Page 194: Troubleshooting Cisco Unified Ip Phone Security
Table 9-1 provides troubleshooting information for the security features on the Cisco Unified IP Phone. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, refer to Cisco Unified CallManager Security Guide.
Page 195 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 9-13 OL-10008-01...
Page 196 In this case, the switch port on the phone can become disabled and the following message will appear in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem, re-enable the port from the switch. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager 9-14 OL-10008-01...
Page 197: Resetting Or Restoring The Cisco Unified Ip Phone
Performing a Factory Reset, page 9-16 • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 198: Performing A Factory Reset
4-3). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased • User configuration settings—Reset to default values •...
Page 199: Using The Quality Report Tool
Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified CallManager installation. You can configure Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
Page 200: Where To Go For More Troubleshooting Information
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 201: Appendix
Providing Information to Users If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 202: How Users Get Copies Of Cisco Unified Ip Phone Manuals
Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
Page 203: How Users Access A Voice Messaging System
An overview of the tasks that users can accomplish using the web page. • You can also refer users to Customizing Your Cisco Unified IP Phone on the Web, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm...
Page 204: How Users Configure Personal Directory Entries
Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco Unified CallManager and click Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 205: Appendix
Translated and localized versions of the Cisco Unified IP Phones are available in several languages. If you are using Cisco Unified IP Phones in a locale other than English, you should install the Cisco Unified Communications Locale Installer on every Cisco Unified CallManager server in the cluster.
Page 206 Appendix B Supporting International Users Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 207: Appendix
14° to 140°F (–10° to 60°C) Height 6.5 in. (20.3 cm) Width 7 in. (17.67 cm) Depth 6 in. (15.2 cm) Weight 1.9 lb (0.9 kg) Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 208: Cable Specifications
Network Port Connector Table C-2 describes the network port connector pinouts. Table C-2 Network Port Connector Pinouts Pin Number Function Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 209 Access Port Connector Table C-3 describes the access port connector pinouts. Table C-3 Access Port Connector Pinouts Pin Number Function Not Used Not Used Not Used Not Used Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 210 Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager OL-10008-01...
Page 211: I N D E X
2-13 10/100/1000 PC auxiliary VLAN 10/100 PC configuring 4-14 connecting 3-10 disabled 4-22 background image forwarding packets to 4-21 configuring access to phone settings creating Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-1 OL-10008-01...
Page 212 5-14 call pickup mounting to wall 3-15 call waiting power sources CAPF (Certificate Authority Proxy registering 2-11 Function) 3-17 cell phone interference Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-2 OL-10008-01...
Page 213 5-14 overview softkey templates 5-14 sub-menus 4-15 startup network settings 3-16 Device Information web page 8-2, 8-4 user features 5-16 DHCP connecting Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-3 OL-10008-01...
Page 214 See DHCP verifying version 7-19 Firmware Versions screen 7-19 footstand, installing 3-11, 3-12 forced authorization codes editing, configuration values encryption 1-10 media 1-14 Erase softkey 9-16 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-4 OL-10008-01...
Page 215 4-19 Internet Protocol (IP) Idle URL Time 4-19 IP address Information URL 4-18 assigning Messages URL 4-18 troubleshooting Proxy Server URL 4-18 Services URL 4-18 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-5 OL-10008-01...
Page 216 4-11 Alternate TFTP 4-12 MAC address BOOTP Server malicious caller identification (MCID) Default Router 1-5 4-10 manufacturing installed certificate (MIC) 1-14 DHCP Address Released 4-12 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-6 OL-10008-01...
Page 217 1-16, 4-4 PC, connecting to the phone SCCP PCM file requirements, for custom ring types SRTP PC Port Configuration 4-14 PC Port Disabled 4-22 TFTP Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-7 OL-10008-01...
Page 218 DSCP For Call Control 4-23 CAPF (Certificate Authority Proxy Function) 3-17 DSCP For Configuration 4-23 configuring on phone 3-17 DSCP For Services 4-23 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-8 OL-10008-01...
Page 219 Stream 3 web page 1-13 8-3, 8-16 softkey templates, configuring Subnet Mask 5-14 Span to PC Port SW Port Configuration 4-21 4-13 speaker about Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-9 OL-10008-01...
Page 220 See TCP group call pickup Transport Layer Security hold See TLS immediate divert Trivial File Transfer Protocol join See TFTP malicious caller identification (MCID) troubleshooting Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-10 OL-10008-01...
Page 221 5-12 User Datagram Protocol voice messaging system, accessing See UDP voice VLAN User Locale Voice VLAN Enabled 4-22 character set 4-19 description 4-19 version 4-19 Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-11 OL-10008-01...
Page 222 Network Configuration Network Configuration web page preventing access to Status Messages 8-3, 8-15 Stream 1 8-3, 8-16 Stream 2 8-3, 8-16 Stream 3 8-3, 8-16 XmlDefault.cnf.xml Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified CallManager IN-12 OL-10008-01...
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7911g

Cisco 7906G Administration Manual

Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Setting up the Cisco Unified IP Phone

Chapter 4 Configuring Settings on the Cisco Unified IP Phone

Configuring Features, Templates, Services, and Users

Chapter 6 Customizing the Cisco Unified IP Phone

Viewing Security Information, Model Information, Status, and Statistics on

The Cisco Unified IP Phone

Chapter 8 Monitoring the Cisco Unified IP Phone Remotely

Troubleshooting and Maintenance

Appendix

Providing Information to Users

Appendix

Supporting International Users

Appendix

Technical Specifications

I N D E X

Quick Links

Troubleshooting

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Summary of Contents for Cisco 7906G

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Table of Contents