Related Manuals for Siemens HiPath 4000 OpenStage 10 T
Summary of Contents for Siemens HiPath 4000 OpenStage 10 T
- Page 1 Documentation HiPath 4000 OpenStage 10 T Operating Instructions Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.com...
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Page 2: Important Information
Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warran- ty, extended manufacturer’s liability and the CE marking in- valid. -
Page 3: Location Of The Telephone
Product support on the Internet Information and support for our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/. -
Page 4: Table Of Contents
Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone . - Page 5 Contents Using callback ..........26 Storing a callback .
- Page 6 Contents Forwarding calls for other stations ......47 Saving a call forwarding destination for another phone and activating call forwarding .
- Page 7 Contents Special parallel call (ONS) functions ... 64 Fixing problems ......65 Contact partner in the case of problems .
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Page 8: General Information
• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. -
Page 9: Intended Use
General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. -
Page 10: Getting To Know Your Openstage Phone
Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments on your OpenStage phone. The user interface of your OpenStage 10 T 1 You can make and receive calls as normal using the handset. 2 Loudspeaker for open listening. -
Page 11: Keys
Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set the volume lower page 63. Turn loudspeaker on/off (with red LED key) page 15. Set the volume higher page 63. Function keys You OpenStage 10 T features three keys that can be programmed with functions or station numbers by your service personnel. -
Page 12: Mailbox
Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access received callback requests and messages from services such as HiPath Xpressions. The following messages are saved: •... -
Page 13: Calling Functions
Getting to know your OpenStage phone Step by Step Calling functions Your communication system dynamically customizes its extensive range of functions depending on the given situation. You can activate the functions available at your OpenStage 10 T via the individually programmed func- tion keys and/or with an appropriate code. -
Page 14: Using Function Keys
Getting to know your OpenStage phone Step by Step Using function keys Your service personnel can program the three function keys with frequently used functions. You can activate a function by simply pressing the relevant key (if permit- ted by the current situation). For more information, see page 11. -
Page 15: Basic Functions
Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 10 care- fully before performing any of the steps de- scribed here on your phone. Answering a call The phone is ringing. Lift the handset. -
Page 16: Turning The Microphone On And Off
Basic functions Step by Step Turning the microphone on and off You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office. Prerequisite: The "Mute" key is programmed on your telephone. -
Page 17: Making Calls
Basic functions Step by Step Making calls Off-hook dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The connection is set up as soon as your input in com- plete. -
Page 18: Redialing A Number (Last Dialed Number)
Basic functions Step by Step Redialing a number (last dialed number) The last phone number dialed on your telephone is di- aled. Lift the handset. if available: Press the "Last # Dial" key. The LED lights up. Enter the code programmed on your phone for "Last Enter code! number redial"... -
Page 19: Calling A Second Party (Consultation)
Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on "Hold". You are conducting a call. if available: Press the "Transfer" key. Enter the code programmed on your phone for "Consul- Enter code! tation"... -
Page 20: Switching To The Held Party (Alternating)
Basic functions Step by Step Switching to the held party (alternating) You are conducting a consultation call page 19. if available: Press the "Split" key. The LED lights up. Enter the code programmed on your phone for "Toggle" Enter code! page 68. -
Page 21: Transferring A Call
Basic functions Step by Step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement You are conducting a call. if available: Press the "Transfer" key. Enter the code programmed on your phone for "Consul- Enter code! tation"... -
Page 22: Call Forwarding
Basic functions Step by Step Call forwarding Overview of forwarding types You can configure different call forwarding settings for your station. In the case of fixed call forwarding, you program a for- warding destination that remains valid until you change or delete it. -
Page 23: Fixed Call Forwarding (All Calls)
Basic functions Step by Step Call forwarding can also be preconfigured in the system page 46. If your belongs to an ONS group (parallel call page 64), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group. - Page 24 Basic functions Step by Step Deactivating fixed call forwarding R Press the "Call Forward" key. The LED goes out. Enter the code programmed on your phone for "Deact Enter code! call forwarding?" page 22. Fixed call forwarding is deactivated. The destination number is retained.
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Page 25: Variable Call Forwarding
Basic functions Step by Step Variable call forwarding In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Lift the handset. -
Page 26: Using Callback
Basic functions Step by Step Using callback If your belongs to an ONS group (parallel call page 64), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox page 12) on all internal system phones in an ONS group. -
Page 27: Responding To A Callback Request
Basic functions Step by Step Responding to a callback request Prerequisite: You have received at least one callback request page 12. if available: Press the "Mailbox" key. The LED goes out. Enter the code programmed on your phone for "Mail- Enter code! box"... -
Page 28: Saving Phone Numbers For Redial
Basic functions Step by Step Saving phone numbers for redial The function "Saved number redial for a specific line" must be programmed in your system. Consult your ser- vice personnel. Saving the current phone number Prerequisite: The "Saved # Dial" key is programmed on your telephone. -
Page 29: Enhanced Phone Functions
Enhanced phone functions Step by Step Enhanced phone functions Answering calls Answering a call via a DSS key Prerequisite: DSS keys are programmed on your phone page 11. Lift the handset. Press the DSS key. For information on the meanings of the LED dis- plays of the DSS keys, see page 11. -
Page 30: Accepting A Specific Call
Enhanced phone functions Step by Step Accepting a specific call You hear another telephone ring and recognize the num- ber, or a colleague requests that you pick up calls for a specific phone. Lift the handset. Enter the code programmed on your phone for "Direct- Enter code! ed call pick-up"... -
Page 31: Making Calls
Enhanced phone functions Step by Step Making calls Making calls with a direct station selection Prerequisite: DSS keys are programmed on your phone page 11. Press the DSS key. Lift the handset. For information on the meanings of the LED dis- plays of the DSS keys, see page 11. -
Page 32: Talking To Your Colleague With A Speaker Call
Enhanced phone functions Step by Step Dialing using individual speed dial numbers Prerequisite: You have configured individual speed dial numbers page 53. if available: Press the "Station Spd." key. The LED lights up. Press the key shown. Enter the code programmed on your phone for "Station Enter code! speed dial"... -
Page 33: During A Call
Enhanced phone functions Step by Step During a call Call waiting with a direct station selection Prerequisite: DSS keys are programmed on your phone page 11. The line of the party you wish to call is busy. Press the DSS key. The called party accepts your waiting call. -
Page 34: Accepting A Second Call
Enhanced phone functions Step by Step Accepting a second call Prerequisite: "Second call" is activated page 33. The "Pickup" key is programmed on your telephone. You are conducting a call. An alert tone is audible. Press the "Pickup" key. You are immediately connected to the second caller. The first party is placed on hold. -
Page 35: Using The Shift Key
Enhanced phone functions Step by Step Using the Shift key The "Push-Pull" key page 11 (must be configured by the relevant service personnel) can be used for the fol- lowing functions: • Consultation (return to held call) • Toggle/Connect • Acceptance of a second call •... -
Page 36: Conducting A Conference
Enhanced phone functions Step by Step Conducting a conference In a conference call, you can talk to as many as seven other parties at the same time. These may be internal or external users. Setting up a three-party conference Prerequisite: The "Transfer" and "Conference" keys are programmed on your telephone. -
Page 37: Entering Commands Using Tone Dialing (Dtmf Suffix-Dialing)
Enhanced phone functions Step by Step Entering commands using tone dialing (DTMF suffix-dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control dual- tone multifrequency (DTMF) devices, such as answer- ing machines or attendant systems. -
Page 38: System-Wide Parking
Enhanced phone functions Step by Step System-wide parking On HiPath 4000 systems, you can park up to ten inter- nal and/or external calls and retrieve them on your or an- other phone. There are two options for parking a call: •... -
Page 39: Manually Parking A Call
Enhanced phone functions Step by Step Manually parking a call Call park You are conducting a call. if available: S Press the "Station Park" key. The LED lights up. Enter the code programmed on your phone for "Direct- Enter code! ed call park"... -
Page 40: If You Cannot Reach A Destination
Enhanced phone functions Step by Step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Enter the code programmed on your phone for "Call Enter code! waiting"... -
Page 41: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)
Enhanced phone functions Step by Step HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call. -
Page 42: System-Wide Speaker Call
Enhanced phone functions Step by Step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination Prerequisite: The "Speaker call-one-way"... -
Page 43: Speaker Call In A Group
Enhanced phone functions Step by Step Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0- 9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone. - Page 44 Enhanced phone functions Step by Step Speaker call to a fixed destination The code configured for "COM group speaker call" and the speed dial for the relevant group member are pro- grammed on your phone. Press the programmed key. A connection to the desti- nation loudspeaker is immediately established.
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Page 45: Announcement (Broadcast) To All Members Of A Line Trunk Group
Enhanced phone functions Step by Step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone. -
Page 46: Using Call Forwarding
Enhanced phone functions Step by Step Using call forwarding Please note the description for programming call forwarding page 22. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion. -
Page 47: Forwarding Calls For Other Stations
Enhanced phone functions Step by Step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"... -
Page 48: Ing Call Forwarding
Enhanced phone functions Step by Step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Prerequisite: An "Store" key is programmed on your telephone. Lift the handset. Press the "Store" key. The LED lights up. Enter the code programmed on your phone. Enter code! Codes are assigned by the relevant service personnel. -
Page 49: Deactivating Call Forwarding For Another Phone
Enhanced phone functions Step by Step Deactivating call forwarding for another phone Lift the handset. Press the "Store" key. The LED lights up. Enter the code programmed on your phone page 68. Enter code! Enter the number of the other telephone and confirm with the pound key. -
Page 50: Deactivating Call Forwarding For Fax, Pc Or On Busy
Enhanced phone functions Step by Step Deactivating call forwarding for fax, PC or on busy Prerequisite: The "Store" key is programmed on your telephone. Lift the handset. Press the "Store" key. The LED lights up. Enter the code for deactivating the relevant forwarding type. -
Page 51: Leaving/Rejoining A Hunt Group
Enhanced phone functions Step by Step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone num- ber even when you are not in the hunt group. -
Page 52: Speed Dial
Speed dial Step by Step Speed dial Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form. Making calls using speed dial numbers page 31. -
Page 53: Individual Speed Dial Numbers
Speed dial Step by Step Individual speed dial numbers This function must be configured by your service personnel. You can program the keys with ten frequently used phone numbers. Prerequisite: The "Store" key is programmed on your telephone. Press the "Store" key. The LED lights up. Lift the handset. -
Page 54: Dialing With Call Charge Assignment
Dialing with call charge assignment Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project. Dialing with project assignment Enter the code programmed on your phone for project Enter code! -
Page 55: Privacy/Security
Privacy/security Step by Step Privacy/security Locking the telephone to prevent unauthorized use You can prevent unauthorized parties from using your phone during your absence. Prerequisite: You have received a personal identifica- tion number (PIN) from the relevant service personnel. Locking the telephone to prevent unauthorized use Lift the handset. -
Page 56: Activating/Deactivating "Do Not Disturb
Privacy/security Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and receive the message "Do not disturb". External callers are redirected to the attendant console. The relevant service personnel can set forwarding des- tinations for do not disturb so that internal and external calls can be forwarded. -
Page 57: Activating/Deactivating "Speaker Call Protect
Privacy/security Step by Step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Prerequisite: The relevant service personnel have acti- vated do not disturb for all HiPath 4000 stations in your system. -
Page 58: Caller Id Suppression
Privacy/security Step by Step Caller ID suppression Display suppression only applies to a subsequent call and is not saved in the case of saved number redial. Activating Lift the handset. Enter the code programmed on your phone for "Display Enter code! suppressed"... -
Page 59: Identifying Anonymous Callers (Trace Call)
Privacy/security Step by Step Identifying anonymous callers (trace call) This function must be configured by your service personnel. You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up. -
Page 60: More Functions/Services
More functions/services Step by Step More functions/services Using another telephone in the same way as your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites). -
Page 61: Logging Off From Another Phone
More functions/services Step by Step In your local HiPath 4000 system: Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node code of your local HiPath 4000 Enter code! system (ask the relevant service personnel). Enter your own phone number and press the pound key. -
Page 62: Moving With The Phone
Moving with the Phone Step by Step Moving with the Phone Check with your service personnel whether this is pos- sible in your system! After talking to your service personnel, you can log your telephone off from the current port and log on again at the new port. -
Page 63: Individual Phone Configuration
Individual phone configuration Step by Step Individual phone configuration Adjusting audio settings Adjusting the ring volume Press one of the keys shown in idle mode. Press the key shown. Raise or lower the volume. Keep pressing the key until the desired volume is set. Adjusting the ring tone Press one of the keys shown in idle mode. -
Page 64: Special Parallel Call (Ons) Functions
Special parallel call (ONS) functions Step by Step Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel. -
Page 65: Fixing Problems
Fixing problems Fixing problems Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, con- tact your service personnel. Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb"... -
Page 66: Index
Index Index Forwarding for other stations ........47 Forwarding types ........22 Function keys ..........11 Answer call Functions, activating ........13 for colleagues ......... 29 Answering a call ......... 15 Audio keys ........... 11 Automatic call forwarding ......46 General information ........ - Page 67 Index One Number Service User support ..........8 callback ............ 26 do not disturb .......... 56 overview of functions ......64 Volume second call (call waiting) ....... 34 keys ............11 Open listening ..........15 ............. 17 Operating principle ........13 Operational elements ........
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Page 68: Overview Of Codes
Overview of codes Overview of codes Enter the codes programmed on your system in the following table. Functions Your code Auto callback Busy override Call forwarding for other station off Call forwarding for other station on Call waiting COM group speaker call Conference Consultation Delete callback destinations... - Page 69 Overview of codes Functions Your code Identification off Identification on Last number redial Lock phone Logoff code Logon code Mailbox Project assignment Release Save station number for fixed call forwarding Saved number redial Speaker call-1-way bcst Speaker call-one-way Speaker call-two-way Speed Dial Start DTMF suffix-dialing Station speed dial dial...
- Page 70 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U122-4-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...