Cservice Procedures; Basic Service Problems; Dealer - Jayco Travel TraiIers 27' Eagle Owner's Manual

SERVICE PROCEDURES
BASIC SERVICE PROCEDURE
We are particularly interested in maintaining good customer
relations. Only by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success as manufacturers of recreational vehicles. We
have found that continuing a pleasant and effective relationship
through our dealers is equally as important a s maintaining the
technical excellence of our product.
Your authorized dealer will
cordially assist you in providing service, maintenance, selection of
options, and instructions concerning the operation of your vehicle.
Should you. have a probiern with service, please follow the below
listed steps in this order.
I , Contact your selling dealer's service department for an
appointment. Describe to the best of your knowledge the
nature of the problem. Please keep appointments to establish a
good. workable relationship and proper attitude.
2. Contact the owner or General Manager of the dealership shouid
the initial attempt fail with the service department.
3. Contact the:
Customer Relations Dept.
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46.540
Phone: (219) 825-5861
Give a14 the above information as requested along with serial
number of the coach in question. We will make every reasonable
attempt to resolve your problem.
Please bear in mind that most problems arise from misunder-
standings concerning warranty coverage and service. Most
instances you will be referred to dealer level and will be resolved
with dealer's facilities and personnel.
DEALER
Your authorized Jayco dealer has inspected and serviced your new
Sayco R.V. unit according to our pre-delivery inspection require-
ments.
He
is authorized to service and maintain your coach a s
need be. All warranty requirements are to be performed by the
selling dealer uniess Jayco gives prior approval.
Some R.V. dealers may, at the time of need, be authorized service
centers for certain manufacturers of separately warranted products,