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CUSTOMER NOTIFICATION LETTER - Page Two of Two
How do I receive the fastest possible service (cont.)
When you pick up your repaired motorcycle, please allow a few extra minutes for your dealer to
prepare and complete the necessary warranty paperwork with you. If you have special
circumstances, discuss them with your Suzuki dealer. Suzuki understands that some customers
may have difficult circumstances to overcome in bringing their motorcycle to the dealership for
repair. We have asked your Suzuki dealer to work closely and flexibly with you to arrange
alternative, but reasonable solutions for your special requests. Please remember however, that
each dealership has its own limitations in providing special assistance due to staff size, available
time and dealership location. Your dealer can also consult with Suzuki on other alternatives.
Questions & Answers
Your Suzuki dealer has been provided specific and complete instructions regarding this recall
service. Please call your dealer if you have any questions. Your local Suzuki dealer can provide the
fastest responses to your questions or concerns about the recall service. Your dealer can also
contact Suzuki on your behalf if you have a unique question or concern.
If you have difficulty having the recall service performed on your motorcycle you may contact the
American Suzuki Customer Service Department for assistance at 1-714-572-1490. You will need
to have your Vehicle Identification Number ready when calling.
If you believe that (1) Suzuki or your Suzuki dealer has failed to or is unable to perform the recall
service without charge, or (2) you believe Suzuki has failed to or is unable to perform the recall
procedure to your vehicle within 60 days after you first brought your vehicle to your Suzuki dealer
after June 10, 2008 you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Ave, S.E., West Building, Washington, D.C. 20590 or
call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov.
Locating an alternate dealer
Suzuki dealers can be located on the internet at www.suzukicycles.com or by calling 1-800-828-7433.
Customer Reimbursement
If your motorcycle is included in the recall and you have paid for the repair or replacement of the
ignition switch, you may be eligible for full or partial reimbursement. Please note the following
for which Suzuki may exclude reimbursement:
•
Only repairs that are the subject of the safety recall are reimbursable. Additional expenses
such as towing, rental, accommodations, damage repairs, etc will not be reimbursed.
•
Reimbursement may be limited to suggested list price on parts and the Suzuki published
flat rate time allowance.
•
An owner will not be eligible for reimbursement if the expenses for repairs are incurred more
than 10 days after the date of the last owner notification letter sent by Suzuki.
•
Reimbursement claims may also be excluded when you do not submit adequate documen-
tation. Your authorized Suzuki dealer will request an original or copy of your receipt for
the recall repair or replacement, and your owner notification letter.
To obtain information or request reimbursement, contact your Suzuki dealer or the American
Suzuki Motor Corporation, Motorcycle Customer Service Department, PO Box 1100, Brea, CA
92822-1100, or call 1-714- 572-1490. You will need to have your Vehicle Identification Number
ready when calling.
We thank you for your prompt attention to completing this recall service on your Suzuki
motorcycle. We apologize for any inconvenience this campaign causes you. Your safety,
satisfaction and riding enjoyment are priorities for Suzuki.
Sincerely,
American Suzuki Motor Corporation
- 12/12-
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