Polycom Ip 331 User Manual
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Polycom Ip 331 User Manual

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See also: Administrator's Manual , Configuration Manual
User Guide
Polycom IP 331

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Summary of Contents for Polycom Ip 331

  • Page 1 User Guide Polycom IP 331...

  • Page 2: Table Of Contents

    Content • Phone overview How to change the volume Voicemail & Call history Basic telephony features • • How to listen to your voicemail How to place a call • • How to consult the Call history How to answer a call •...
  • Page 3 Polycom IP 331: Phone overview 1 : Message waiting indicator 2 : Line Icons 3 : Soft keys 4 : Line indicators 5 : Line keys 6 : Hold 7 : Headset 8 : Speakerphone 9 : Hands-free Microphone 10 : Volume keys...
  • Page 4 Basic telephony features • How to place a call ? • Using the handset: Type the number on keypad Pick-up the handset Press the Dial button (13) Type the number Pick-up the handset Push the Dial button (13) • Using the speaker: Press the Speaker button Type the number on keypad Press the Speaker button...

  • Page 5: Basic Telephony Features

    Basic telephony features (2) • • How to answer a call ? How to end a call ? • • Press the End call softkey Using the handset: • Replace the handset Pick-up the handset • Press the handsfree button (8) •...

  • Page 6: How To Mute A Call

    Basic telephony features (3) • • How to mute a call ? How to set a call on hold ? • • Press the “Mute” button (11) Press the “Hold” button (6) The microphone is muted (with Music is played to the caller. the handset and in handsfree state)

  • Page 7: How To Transfer A Call

    Basic telephony features (4) • How to transfer a call ? 2 options Blind transfer (1) Warm / Attended transfer (2) You first speak to the third You transfer the call without person before transferring the speaking to the third person call.
  • Page 8 Basic telephony features (5) • How to do a warm / attended transfer ? Press the Trans softkey during call The active call is set on hold Enter extension to transfer to Press the Dial button (13) What the 3 party sees : •...
  • Page 9 Basic telephony features (6) • How to do a blind transfer ? Press the Trans softkey during call The active call is set on hold Press the Blind softkey Enter extension to transfer to Press the Dial button (13) What the 3 party sees : initial caller ID...

  • Page 10: Advanced Telephony Features

    Advanced telephony features • How to make conference calls with 3 people ? • Initiate a 3-party conference call directly via your phone. Call the first person During the call, press the Conf softkey The current call is now on hold Enter the number of the third person Press the Dial button (13) When 3...

  • Page 11: How To Switch Between Active Calls

    Advanced telephony features (2) • How to answer a call while you are on the line? • You will receive a bip when a new call comes in • You’ll also see on the top left of the screen 1/2 •...

  • Page 12: Phone Preferences

    Phone preferences • How to change the ringtone ? • Press on Menu (13) • By using the arrows, go to Settings • Select Settings by pressing on the v (in the middle of the arrows) • Select Basic by pressing on the v •...

  • Page 13: How To Change The Language

    Phone preferences (2) • How to change the language ? • Press on Menu (13) • By using the arrows, go to Settings • Select Settings by pressing on the v (in the middle of the arrows) • Select Basic by pressing v •...
  • Page 14 Phone preferences (3) • How to adjust the volume ? • Use the Volume keys (10) • Ring tone : Press on + or - when ringing • Voice : Press on + or - when speaking...

  • Page 15: How To Listen To Your Voicemail

    Voicemails & Call history • How to listen to your VoiceMails? • Everyone can have his own voicemail service * • Works like GSM voicemail • Red light flashing ? New voicemail is in ! • Little envelope on screen? New voicemail is in ! •...

  • Page 16: Placed Calls

    Voicemails & Call history (2) • How to consult your Call history ? Received calls • Press Menu (13) > Features > Call Lists > Received Calls • Press the Callers softkey (you may need to navigate using the More softkey) * Placed calls •...
  • Page 17 Voicemails & Call history (3) • Other way to consult the Call history Placed Calls Missed Calls Received Calls 28/08/2013...
  • Page 18 Voicemails & Call history (2) • How to clear your Call history ? • Press Menu (13) > Features > Call Lists > Clear • Select Received calls or Placed Calls • Confirm by Yes...

  • Page 19: Contact Management

    Contact management • The phone has a local Contact Directory • It can be that your phone is configured to always replace contacts from Contact Directory by the extensions on the PBX. On latest implementations (Fusion v.2+, Belgacom Unify v.2+,..) local contacts are kept by default •...
  • Page 20 Contact management (2) • How to add a contact in Contact Directory? Manual add-on • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select local Contact Directory by pressing the v •...

  • Page 21: How To Add A Contact

    Contact management (3) • How to add a contact? Manual add-on (part 2) • Repeat previous steps to enter last name • Repeat steps above to enter a contact number • Press left arrow to end contact’s data entry • Press Yes to save the contact Do not forget the last 2 steps to save the contact...
  • Page 22 Contact management (4) • How to add a contact? Add contact from call lists (incoming / outgoing) • Access your call history (see section Voicemail & Call history ) • Use the arrows to find the contact • Press the v to select the entry •...

  • Page 23: How To Assign A Speed Dial To A Contact

    Contact management (5) • How to assign a Speed Dial to a contact? • When a new contact is added it is automatically assigned to the last speed dial index • First Speed Dial appears on top of the screen •...

  • Page 24: How To Edit A Contact

    Contact management (6) • How to edit a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select Contact Directory and press v • Use the arrows to find the contact you want to edit •...

  • Page 25: How To Delete A Contact

    Contact management (7) • How to delete a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select Contact directory with the v • Use the arrows to find the contact •...

  • Page 26: How To Search A Contact

    Contact management (8) • How to search a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select the Contact Directory (1) with the v • Search for a contact using the dialpad •...

  • Page 27: Corporate Directory

    Corporate Directory • How to search a contact in Corporate Directory? * • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Navigate to Corp Dir and press v • Search for a contact using the dialpad •...

  • Page 28: Idle Display

    Idle display • User extension & status • The phone can display the extension & current user status * • OFFICE • BUSY • TELEWORK • HOLIDAY • OUTOFOFFICE • Status can be changed using the Status softkey * • Dynamic queue login status •...

  • Page 29: How To Reboot Your Phone

    Reboot • How to reboot your phone? • Plug out – plug in the PoE cable • Press Menu > Settings > Basic > Restart Phone • Press the 2 Volume buttons (10) + Speaker (8) + hold (6) simultaneously This operation takes about 2 minutes Why should I reboot my phone ? If the IT administrator has made changes to the configuration...
  • Page 30 Phone reset • How to clear user settings? • Reset user configuration: language, ringtone, directory • Press Menu > Settings > Advanced • Enter the admin password: 456 by default • Press Admin Settings > Reset to Defaults > Local Configuration •...

  • Page 31: How To Make A Factory Reset

    Phone reset (2) • How to make a factory reset? • This will format the phone’s filesystem • Press Menu > Settings > Advanced • Enter the admin password: 456 by default • Press Admin Settings > Reset to default > Format File System •...

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