Polycom IP 331 User Manual
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Also See for IP 331:
- Owner's manual (75 pages) ,
- User manual (31 pages) ,
- Configuration manual (19 pages)
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Table of Contents
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Summary of Contents for Polycom IP 331
- Page 1 Polycom IP 331 User guide www.escaux.com...
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Page 2: Table Of Contents
Content • Phone overview • How to change the ring tone • How to change the language • Basic telephony features • How to change the volume • How to place a call • Voicemail & Call history • How to answer a call •... - Page 3 Polycom IP 331: Phone overview 1 : Message waiting indicator 2 : Line Icons 3 : Soft keys 4 : Line indicators 5 : Line keys 6 : Hold 7 : Headset 8 : Speakerphone 9 : Hands-free Microphone 10 : Volume keys...
- Page 4 Basic telephony features • How to place a call ? • Using the handset: 1. Pick-up the handset Type the number on keypad 2. Type the number Press the Dial button (13) Pick-up the handset 3. Push the Dial button (13) •...
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Page 5: Basic Telephony Features
Basic telephony features (2) • • How to answer a call ? How to end a call ? • • Using the handset: Press the End call softkey • Replace the handset Pick-up the handset • Press the handsfree button (8) if in handsfree •... -
Page 6: How To Mute A Call
Basic telephony features (3) • How to mute a call ? • How to set a call on hold ? • Press the “Mute” button (11) • Press the “Hold” button (6) The microphone is muted Music is played to the caller. (with the handset and in handsfree state) www.escaux.com... -
Page 7: How To Transfer A Call
Basic telephony features (4) • How to transfer a call ? 2 options Blind transfer (1) Warm / Attended transfer You transfer the call without speaking to the You first speak to the third third person and you person before transferring “forget”... - Page 8 Basic telephony features (5) • How to do a warm / attended transfer ? Press the Trans softkey during call The active call is set on hold Enter extension to transfer to Press the Dial button (13) What the 3 party sees : •...
- Page 9 Basic telephony features (6) • How to do a blind transfer ? Press the Trans softkey during call The active call is set on hold Press the Blind softkey Enter extension to transfer to Press the Dial button (13) What the 3 party sees : initial caller ID www.escaux.com...
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Page 10: Advanced Telephony Features
Advanced telephony features • How to make conference calls with 3 people ? • Initiate a 3-party conference call directly via your phone. Call the first person During the call, press the Conf softkey The current call is now on hold Enter the number of the third person Press the Dial button (13) When 3... -
Page 11: How To Answer A Call While You're On The Line
Advanced telephony features (2) • How to answer a call while you are on the line? • You will receive a bip when a new call comes in • You’ll also see on the top left of the screen 1/2 •... -
Page 12: Phone Preferences
Phone preferences • How to change the ringtone ? • Press on Menu (13) • By using the arrows, go to Settings • Select Settings by pressing on the v (in the middle of the arrows) • Select Basic by pressing on the v •... -
Page 13: How To Change The Language
Phone preferences (2) • How to change the language ? If you want to change the language of your phone please contact your administrator so that he can modify the language of your phone resource on the SMP. www.escaux.com... - Page 14 Phone preferences (3) • How to adjust the volume ? • Use the Volume keys (10) • Ring tone : Press on + or - when ringing • Voice : Press on + or - when speaking www.escaux.com...
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Page 15: How To Listen To Your Voicemail
Voicemails & Call history • How to listen to your VoiceMails? • Everyone can have his own voicemail service * • Works like voicemail on your mobile phone • Red light flashing ? New voicemail is in ! • Little envelope on screen? New voicemail is in ! •... - Page 16 Voicemails & Call history (2) • How to consult your Call history ? Received calls • Press Menu (13) > Features > Call Lists > Received Calls • Press the Callers softkey (you may need to navigate using the More softkey) * Placed calls •...
- Page 17 Voicemails & Call history (3) • Other way to consult the Call history Placed Calls Missed Calls Received Calls www.escaux.com...
- Page 18 Voicemails & Call history (2) • How to clear your Call history ? • Press Menu (13) > Features > Call Lists > Clear • Select Received calls or Placed Calls • Confirm by Yes www.escaux.com...
- Page 19 Contact Management - Telephone local directory Contact management (add, delete or update a contact) is managed via Escaux Connect. The local telephone directory on your phone is not linked to Escaux Connect. As a consequence, all modifications to your contacts made via your phone directory (add, delete or update a contact via your phone directory) will be erased when your phone is rebooted.
- Page 20 Contact management – Speed dials The speed dials are managed via Escaux Connect. To access the list of speed dials on your phone click on Menu > Features > Speed Dial You can also use the up arrow to show the list of available speed dials. To call one of the speed dial numbers, enter the Speed Dial Index on the keypad followed by #.
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Page 21: Corporate Directory
Corporate Directory The corporate directory is linked to the PBX Corporate Directory and is available in read-only on your phone. To access it, go to the Home screen and look for the Dir softkey using the More softkey. Press the Dir softkey and navigate to Corp Dir. Press then v. - Page 22 User status • User extension and status change • The phone displays the extension & current user status *. Examples of possible status *: Office, busy, telework, holiday, out of the office, • The status can be changed using the Status softkey * •...
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Page 23: How To Reboot Your Phone
Reboot • How to reboot your phone? • Plug out – plug in the PoE cable • Press Menu > Settings > Basic > Restart Phone • Press the 2 Volume buttons (10) + Speaker (8) + hold (6) simultaneously This operation takes about 2 minutes Why should I reboot my phone ? - If the IT administrator has made changes to the configuration... - Page 24 Phone reset • How to clear user settings? • Reset user configuration: language, ringtone, directory • Press Menu > Settings > Advanced • Enter the admin password • Press Admin Settings > Reset to Defaults > Local Configuration • After some time the phone will reboot and get the default user configuration from the SOP •...
- Page 25 Phone reset (2) • How to make a factory reset? • This will format the phone’s filesystem • Press Menu > Settings > Advanced • Enter the admin password • Press Admin Settings > Reset to Default > Format File System •...