AT&T CRL81212 Abridged User Manual page 32

Appendix
Troubleshooting
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Other electronic products such as HAM radios and other DECT phones, can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
•
Do not install this phone near a microwave oven or on the same electrical outlet. You
might experience decreased performance while the microwave oven is operating.
•
If you plug your phone in with a modem or a surge protector, plug the phone (or
modem/surge protector) into a different location. If this does not solve the problem,
relocate your phone or modem farther apart from one another, or use a different
surge protector.
•
Move your phone to a higher location. The phone might have better reception in a
high area.
•
If other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
•
For increased sound quality while using the speakerphone, place the handset on a
flat surface with the dial pad facing up.
My caller ID isn't working.
•
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
•
The caller may not be calling from an area which supports caller ID.
•
Both your and your caller's telephone service providers must use caller ID compatible
equipment.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack (page 3). The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service provider for more
information about DSL filters.
System does not receive caller ID when on a call.
•
Make sure you subscribe to caller ID with call waiting features from your telephone service
provider. Caller ID features works only if both you and the caller are in areas offering
caller ID service, and if both telephone service providers use compatible equipment.
I cannot retrieve voicemail messages.
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If you subscribe to voicemail service from your telephone service provider, contact your
telephone service provider for more information on how to access your voicemail.
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