Solving Problems; Troubleshooting; Checking The Printer Status; Checking Messages On The Lcd Screen - Epson All in One Printer User Manual

User's Guide

Solving Problems

Checking the Printer Status

You can check error messages and the approximate ink levels on the LCD screen or the computer.

Checking Messages on the LCD Screen

If an error message is displayed on the LCD screen, follow the on-screen instructions or the solutions below to
solve the problem.
Error Messages
Printer error. Turn the power off and on again.
For details, see your documentation.
Printer error. For details, see your
documentation.
Too many paper cassette units are installed. Turn
the power off and uninstall the extra units. See
your documentation for details.
Cannot print because XX is out of order. You can
print from another paper source.
Maintenance rollers on XX are nearing the end
of their service life.
Maintenance rollers on XX are at the end of their
service life.
You need to replace the following ink
cartridge(s).
Communication error. Check if the computer is
connected.
No dial tone detected.
Solving Problems
Solutions
Remove any paper or protective material in the printer. If the error
message is still displayed, contact your dealer.
The printer may be damaged. Contact Epson or an authorised Epson
service provider to request repairs. However, non-printing features such
as scanning are available.
You can install up to three optional paper cassette units. For other
optional paper cassette units, uninstall them by following the reverse
steps to installation.
Turn the power off and on again, and then reinsert the paper cassette. If
the error message is still displayed, contact Epson or an authorised
Epson service provider to request repairs.
The maintenance rollers need to be replaced periodically. Paper is not
fed correctly from the paper cassette when it is time for replacement.
Prepare new maintenance rollers.
Replace the maintenance rollers. After replacing the rollers, select Setup
> Maintenance > Maintenance Roller Information > Reset
Maintenance Roller Counter, and then select the paper cassette for
which you replaced the maintenance rollers.
To ensure you receive premium print quality and to help protect your
print head, a variable ink safety reserve remains in the cartridge when
your printer indicates it is time to replace the cartridge. Replace the
cartridge when a message prompts you to do so.
Connect the computer and the printer correctly. If you are connecting
over a network, see the Network Guide. If the error message is still
displayed, make sure that EPSON Scan and Document Capture Pro are
installed on the computer.
This problem might be resolved by selecting Setup > System
Administration > Fax Settings > Basic Settings > Line Type, and then
selecting PBX. If your phone system requires an external access code to
get an outside line, set the access code after selecting PBX. Use # (hash)
instead of the actual access code when entering an outside fax number.
This makes connection more secure.
If the error message is still displayed, set the Dial Tone Detection
settings to disabled. However, disabling this feature may drop the first
digit of a fax number and send the fax to the wrong number.
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