Authentication Error; Host Not Found Error; Phone Hangs On "Requesting - Cisco Productivity Services User Manual

Chapter 4 Common Questions about Cisco IP Phone Productivity Services

Authentication Error

Host Not Found Error

Phone Hangs On "Requesting..."

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Q.) I received a message:
Authentication error.
A.) The Virtual Directories may have the wrong permissions.
Contact your administration to check the permissions.
Q.) I received a message:
Host is not found.
A.) The host name is used in the services URL. The DNS is not set up to resolve
the host name address to an IP address.
Contact your administrator to have the DNS set up.
Q.) My phone displays:
Requesting...
for a long time.
A.)The server for the Cisco IP Phone Productivity Services is busy servicing other
requests. Press the Cancel soft key and retry.
Why Can't I Access Cisco IP Phone Productivity Services?
Cisco IP Phone Productivity Services User Guide
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