Cisco 7940 User Manual

Basic Call Features
HEADSET USERS: you must press the green headset button
to place and answer calls.
5 ways to place a call. Dial 9 first for outside calls.
•
Lift the handset and dial the number.
•
Press a line button and dial the number.
•
Press the Speaker button and dial the number.
•
Press the NewCall softkey and dial the number.
•
Enter the number and press the
4 ways to answer a call:
•
Lift the handset.
•
Press the line button associated with the incoming
call.
•
Press the Answer softkey (appears when call is
incoming).
•
Press the Speaker button.
3 ways to end a call:
•
Hang up the handset.
•
Press the Speaker button.
•
Press the EndCall softkey.
Dialing Rules
•
Internal Calls –> Dial 4-digit extension
•
Local Calls -> Dial 9 + number
•
Long Distance Calls -> Dial 91 + number
•
International calls -> Dial 9011 + number
•
Emergency Calls -> Dial 911 or 9911
Hold / Retrieve
To place a call on and off hold:
•
While on a call, press the
•
To return to the call, press the
Redial
To redial the mostly recently dialed number:
•
Lift the handset and press the
simply press the Redial
speaker phone.
SL10020 (01) 2008
All manuals and user guides at all-guides.com
7940 has two line appearances
Dial softkey
Hold softkey.
Resume softkey.
Redial softkey, or
softkey to activate the
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Cisco IP Phone 7940/7960 User Guide
Call Transfer
To transfer a call:
1. During a call, press the
the call on hold.
2. Place a call to another person.
3. When you hear ringing, press
when the party answers, announce the call and press
Transfer.
4. If the party does not accept the call, press the
EndCall softkey and then the
return to the original call.
Direct Transfer to Voicemail
To transfer a caller to a person's voicemail box press the
Transfer softkey, enter * plus the 4-digit extension and press
the Transfer softkey again.
Ad-Hoc Conference Call / 3-Way Calling (up to 10
participants)
To place a conference call:
1. During a call press the
ConFrn softkey. This will automatically select a new
line and place the other party on hold.
2. Place a call to another person.
3. When the call connects or starts ringing, press
ConFrn again to add this person to the conference
call.
4. Repeat to add additional callers. Only the conference
initiator can add conferences on to call
Conference Call Options*
•
Hold: to place a conference call on hold, press the
Hold softkey. The other parties can talk among
themselves but they cannot hear you.
•
Speaker: To place a conference call on
speakerphone, press the
•
ConfList: List of current conference call participants
Highlight an active conference call and press
o
ConfList to view a list of conference
participants.
Participants are listed in the order in which
o
they joined the conference with the most
recent at the top.
Person at the bottom of the list with an
o
asterisk (*) next to the name is who started
the conference call.
•
Remove: Drop the last participant added to the
conference call
You can remove conference call participants
o
only if you initiated the conference call.
Highlight participant's name at the top of the
o
conference list and press Remove.
•
Update: Updated list of conference participants
While viewing the conference list, press soft
o
key Update
participants.
Transfer softkey. This places
Transfer again, or
Resume soft key to
More softkey and then the
Speaker button.
for an updated list of conference