Orion Network Pro 1000 User Manual page 18

Orion Power Systems Service and Technical Support
If you have any problems or questions with the UPS, call your local distributor or
Orion Power Systems technical support at the following telephone number :
In the United States: 1-877-385-1654
Please have the following information ready when you call:
- Model number and Serial number
- Description of failure or problem
- Date of failure or problem
- Customer contact information and return address
If repair is necessary, you will be given a Returned Material Authorization
(RMA) number. The RMA number must appear on the outside of the box
and on the Bill Of Lading. Original packaging should be used if available.
Systems that get damaged in transit as a result of improper packaging are
not covered under warranty. A replacement or repair unit will be shipped,
freight prepaid for all units under warranty.
NOTE:
For critical applications, immediate replacement may be available.
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