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10. Help
Problem
The other party complains
that letters on their received
document are distorted or not
clear.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
Documents frequently
misfeed.
10.3.5 Fax – receiving
Problem
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
62
Cause & Solution
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L An extension telephone on the same line is occupying the line. Hang up the
extension telephone and try again.
L Try copying the document with this unit. If the copied image is clear, there
may be something wrong with the other party's machine.
L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
(page 67). Please do not insert a document before correction fluid has dried
completely.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 67).
Cause & Solution
L You may have subscribed to a voice mail service due to service packs
offered by your telephone company. Fax and voice message reception may
not be possible when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail
service, or
– subscribe to a Distinctive Ring service (page 39).
L The ink film is empty. Replace the ink film with a new one (page 11).
L The receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 37) or FAX ONLY mode (page 37).
L The time taken to answer the call is too long. Decrease the number of rings
in feature #06 or feature 061 (page 47).
L The greeting message is too long. Record a shorter message (page 42).
L Make sure that the Distinctive Ring of feature #31 is set properly (page 49).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
L The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode:
– TAM/FAX mode (page 37) or TEL mode (page 36).
L If a blank sheet is ejected after the received document is printed out, the
size of the document sent by the other party is as large as, or larger than,
the recording paper, and the receiving reduction rate is not programmed
correctly. Program the proper rate in feature #36 (page 50).
L The other party placed the document in their fax machine facing the wrong
way. Check with the other party.
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