Return Material Authorization (Rma) - CYBEX VR1 Owner's And Service Manual

Return Material Authorization (RMA)

The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly handled
and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
1. Call the Customer Service Hot Line listed above for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your Cybex equipment.
4. At Cybex's discretion, the technician may request that you return the problem part(s) to
Cybex for evaluation and repair or replacement. The technician will assign you a RMA
number and will send you an ARS label. The ARS label and the RMA numbers must be
clearly displayed on the outside of the package that contains the item(s) to be returned.
Include the description of the problem, the serial number of the VR1 equipment and the
name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent
COD will not be accepted by the Cybex receiving department.
Customer
Service
Page 3-2
Cybex VR1 Owner's Manual