Customer Service; Contacting Service; Ordering Parts; Return Material Authorization (Rma) - CYBEX Eagle Owner's And Service Manual

3 - Customer Service

Contacting Service

Hours of phone service are Monday through Friday from 8:30 to 6:00 p.m. Eastern Standard Time.
For Cybex customers living in the USA, contact Cybex Customer Service at 888-462-9239.
For Cybex customers living outside the USA, contact Cybex Customer Service at 508-533-4300
or fax 508-533-5183.
Find information on the web at www.cybexintl.com or by e-mail at techhelp@cybexintl.com.

Ordering Parts

Fax order to 508-533-5183. To speak with a customer service representative, call 888-462-9239 (for customers
living within the USA) or 508-533-4300 (for customers outside the USA). You may also contact us through e-mail
at techhelp@cybexintl.com
Having the following information ready when calling will assist our Cybex representatives in serving you.
•
Unit Serial Number
•
Product Name
The unit serial number and product name can be found on the serial number decal. See Chapter 6 for exact
location of serial number decal.
•
Part Description
•
Part Number
Part descriptions and part numbers are located in Chapter 6 of this manual.
•
Shipping Address
•
Contact Name

Return Material Authorization (RMA)

In addition to your shipping address and contact name, your account number is helpful but not required.
The Return Material Authorization (RMA) system outlines the procedures to follow when returning
material for placement, repair or credit. The system assures that returned materials are properly handled and
analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will request a RMA
from Cybex, if applicable. Under no circumstances will defective parts or equipment be accepted by Cybex without
proper RMA and an Automated Return Service (ARS) label.
Cybex Eagle 11040 Leg Press Owner's Manual
Customer
Service
Page 3-1