Symptoms, Causes And Solutions - COMPRO TN1500 User Manual

Compro TN1500/TN1500W

Symptoms, Causes and Solutions

Listed below are some other frequently asked questions and their answers.
Symptom
Problem accessing on
the LAN network using
web browser.
Successful login to the
camera but no image
is displayed.
9-8 Symptoms, Causes and Solutions
The camera is not powered on.
Make sure the camera has been powered on for over 1 minute.
The Ethernet cable is not firmly connected to the camera.
Check if the Ethernet cable is securely connected to the Ethernet port of the camera.
The Ethernet cable is damaged.
Try using a different Ethernet cable to determine whether the current cable is faulty.
Sometimes the a faulty Ethernet cable can result in weird connection issues.
The entered IP address is incorrect.
Check if the IP address you entered matches the IP address of your camera. If you are
certain that your camera is configured with the same subnet mask as that of your PC, you
can first disconnect other cameras, and then run the iWizard to scan the camera on your
network. You shall then see the camera's IP address on your network. (Note if you are
running Windows 7/ Vista, you need to run iWizard tool with system administrator rights.
Simply right click on the iWizard icon on your desktop, and select "Run as administrator")
If you're not sure whether your camera is on the same subnet with your PC, reconnect
your camera to your PC directly (configure the IP address of your PC as 192.168.0.X),
and run iWizard again to reconfigure its subnet address to match that of your PC. Then
reconnect it back to the router or switch and run iWizard again.
The viewing PC is not connected to the LAN network.
Check if your viewing PC has a successful connection to the LAN network. You can open
a command prompt window (by pressing Winkey + R and input "cmd" and hit OK) and
then input "ipconfig" and press [Enter]. When your PC is connected to the network, it will
display information on your IP address, subnet mask, etc.
The Compro ActiveX component is not installed.
If you are viewing the camera video on Internet Explorer, make sure you have installed
and enabled Compro ActiveX component. Open your Internet Explorer browser and go
to [Tools] > [Manage Add-ons] and check that you've got both the "ComproClientActivex"
and "USActiveX" control components registered and enabled. Refer to the "Trouble with
the ActiveX Client" section of this manual for further help.
The VLC plugin is not installed for non-IE browser.
If you are viewing camera video on Firefox, Safari, or Chrome, make sure your VLC plugin
is properly installed. (Visit www.videolan.org/vlc/ to download the codec.)
Possible Cause / Solution