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Troubleshooting
Problem: I can't get the OSD to display on my monitor.
Solution:
• Check the power supply to the OSD Controller.
• Check if the Red and Black connectors are correctly inserted into the RS485 green
plug. Look for the A+ and B- labels below the RS485 port on the bottomside of the OSD
Controller. The Red connector should go into the A/+ input and Black connector should go
into the B/- input.
Problem: Why are my video recordings displaying boxes when something is moving?
Solution: This is normal when the camera's Motion Detection setting is enabled on the OSD.
These boxes appear whenever the camera sees moving objects in the motion-sensitive areas
and are embedded inside the feed your DVR is recording.
Problem: I misplaced the OSD Controller. Is there any other way to operate the OSD?
Solution: Your Swann DVR has a PTZ port with a green plug attached which can be connected
with the Red and Black connectors. For information on how to control the OSD on the DVR,
see the DVR's instruction manual, specifically the PTZ section.
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Table of Contents
Troubleshooting
