Troubleshooting Guide - Swann ADW-300 Operating Instructions Manual

Troubleshooting Guide

Problem: I'm getting a "NO SIGNAL" message on my screen where I want to see my images.
Solutions:
1. Make sure the camera is getting power from the supplied 5V power adaptor.
2. Ensure that the camera is properly paired with the receiver by pressing the pair but-
ton on the appropriate receiver, followed by the pair button on back of the camera.
3. Check that the channel you are displaying is the one paired with the camera.
4. If all else fails, try moving the camera closer to the receiver, and be sure there are no
obstacles in between the camera and the receiver blocking the signal.
Problem: When I view the footage from the camera at night, I see a bright white spot and no
image.
Solution: Having the camera looking out a window is problematic, as the glass will refl ect the
infrared beams from the LEDs, over-exposing your image. Move the camera so that there are
no barriers (even transparent barriers such as glass) between the camera and what you want
to see. Also, make sure there are no objects within 3'/1m of the lens, as these can refl ect the
infrared beams, too.
Problem: I can't hear any sound on my TV.
Solution: Check the connections between the receiver and the TV, specifi cally the red and/or
white connector(s) are plugged in correctly. Check the volume settings on the TV. Also, remem-
ber that the range of the microphone is not the same as the range of the camera – the camera
will record anything in front of it that it suffi ciently lit, however a microphone will only record
sound within a few feet (unless the sound is very loud).
Problem: The image on my TV appears to be distorted.
Solution: Check the PAL/NTSC settings on your television are correct for your region (NTSC
for USA and Canada, PAL for Australia and Western Europe). If this does not fi x the problem,
check the connections between the receiver and your screen. If you are using a long RCA cable
(anything over 6'/2m) try using a shorter one, particularly if there are other electrical devices
located close to the TV and receiver.
Problem: At night, the camera can only see 25'/8m.
Solution: This is not a malfunction – this is the range of the infrared beam that the camera
uses to see at night. Move the camera closer to what you wish to view. Alternately, you could
purchase and install a sensor fl oodlight, which are available at most good hardware stores.
Problem: I am unable to view the camera from my computer.
Solution: Check that the software is installed properly (you may need to reinstall it to be sure).
Make sure you have suffi cient user rights to install new software – sometimes this can only be
done by a system administrator.
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