Responding To Error Messages - Kyocera ECOSYS M2030dn Operation Manual

Responding to Error Messages

If the control panel displays any of these messages, follow the corresponding procedure.
Alphanumeric
Error Message
Account error.
Add toner.
Cannot connect to
Authentication Server.
Cannot duplex print
on this paper.
Cannot execute this
job. Restricted by
Group Authorization.
Cannot feed paper set
cassette 1.
Check cassette 1.
Close Document
Processor.
Close front cover.
Error occurred.
Turn the power
switch off and on.
Check Points
–
Is the displayed message
accompanied by a lit
attention LED?
–
Did you select a paper size/
media type that cannot be
duplex printed?
–
Is any of the paper feeders
or the printer cassette upper
than the selected one
properly closed when one or
more optional feeders are
installed?
Does a paper lift error occurr
in the paper source's
cassette?
Is the document processor
open?
Is the top cover of the
document processor open?
Is there any cover which is
open?
–
Corrective Actions
Set the accounting settings using
PRESCRIBE again.
Replace the toner container.
Press the OK key and check the
following items:
• Registration to Authentication
Serve
• Password and computer address
for Authentication Server
• Connection of Network
Select the available paper type.
Press the OK key to print without
using Duplex.
This job is canceled because it is
restricted by Group Authorization.
Press the OK key.
Close the paper feeder properly.
Pull out the cassette for the paper
source displayed (either the paper
cassettes or optional paper feeders)
and check if the paper is loaded
correctly.
Close the document processor.
Close the top cover of the document
processor.
Close the cover indicated on the
operation panel.
System error has occurred. Turn the
power switch off and on.
10-6
Troubleshooting
Reference
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9-5
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3-12
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2-47
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