Storing And Retrieving Parked Calls - Cisco 7921G User Manual

If you want to...
Answer a call that is ringing
on another extension outside
of your group
Answer a call that is ringing
on another extension in your
group or in an associated
group
Tips
• Depending on how your phone is configured, you might receive an audio and/or visual alert about
a call to your pickup group.
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
• If you have multiple lines and want to pick up the call on a non-primary line, first
press (Line View) to switch to the desired line, then choose Options and a Call PickUp
softkey.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from
another phone in the Cisco Unified Communications Manager system (for example, a phone at a
co-worker's desk or in a conference room). You can park a call by using these methods:
• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where
the system stored your call. You must record this number and then use the same number to retrieve
the call.
• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park
number that you dial or speed dial. To retrieve the call from a directed call park number, dial the
park retrieval prefix, then dial or speed dial the same directed call park number. You can use a
speed-dial as the directed call park number and to monitor whether a directed call park number
is occupied or available.
Cisco Unified Wireless IP Phone 7921G for Cisco Unified Communications Manager 4.3, 5.1, 6.0 and Later
Then...
1. Choose Options > GPickUp (if available).
2. Enter the group pickup code.
If your phone supports auto-pickup, you are now connected to
the call.
3. If the call rings on your phone, press Answer to connect to the
call.
1. Choose Options > OPickUp (if available).
If your phone supports auto-pickup, you are now connected to
the call.
2. If the call rings on your phone, press Answer to connect to the
call.
Advanced Call Handling
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