Calling For Service - IBM IntelliStation M Pro User Manual

troubleshooting information of your computer documentation. If you suspect a
software problem, see the documentation, including README files and online
help, that comes with the operating system or application program.
Most IBM computers and servers come with a set of diagnostic programs that you
can use to help you identify hardware problems. See the troubleshooting
information of your computer documentation for instructions on using the
diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that
you need additional or updated device drivers or other software. IBM maintains
pages on the World Wide Web where you can get the latest technical information
and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the
warranty period, you can get help and information by telephone through the IBM
PC HelpCenter. The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v IBM hardware repair - If the problem is determined to be caused by IBM
v Engineering change management - Occasionally, there might be changes that are
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a week.
In the U.K., these services are available Monday through Friday, from 9:00 a.m. to
6:00 p.m.
Note: Response time will vary depending on the number and complexity of
If possible, be at your computer when you call. Please have the following
information ready:
v Machine Type and Model
v Serial numbers of your IBM hardware products
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IntelliStation M Pro: User Guide
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make selected Engineering Changes (ECs) available that apply to your
hardware.
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
incoming calls.