Table of Contents
Advertisement
7
Fault Correction
Error message
No SMTP server
No Timeserver
Out of paper
Out of ribbon
Protocol error
Read error
Remove ribbon
Structural err.
Unknown card
USB error
Device stalled
USB error
Too much current
USB error
Unknown device
Voltage error
Write error
Write protected
Wrong revision
Table 7
Error Messages and Fault Correction
Cause
The printer is configured for SMTP, but
there is no SMTP server, or the SMTP
server is not currently available.
Timeserver is selected in the configu-
ration, but there is no Timeserver, or the
Timeserver is not currently available.
Out of label roll
Error in the paper feed
Out of transfer ribbon
Transfer ribbon melted during printing
The printer is loaded with thermal labels,
but the software is set to transfer printing
Printer has received an unknown or invalid
command from the computer.
Read error when reading from the memory
card
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Error in the file list of the memory card, data
access is uncertain.
Card not formatted,
Type of card not supported
A USB device has been detected, but it is
not working.
The USB device consumes too much
current.
Failure to detect USB device
Hardware error
Hardware error
PC card write protection is activated.
Error when updating the firmware.
Firmware not compatible with the hardware
version
Remedy
Switch off SMTP in the configuration.
Caution! Then a warning cannot be sent by
e-mail (EAlert).
Please contact your network administrator.
Switch off Timeserver in the configuration.
Please contact your network administrator.
Load labels.
Check media feed.
Insert new transfer ribbon.
Cancel current print job.
Change the heat level via software.
Clean the printhead 6.3 on page 18
Load transfer ribbon
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Check data of the card.
Backup data, reformat card.
for direct thermal printing remove ribbon
for thermal transfer printing set the printer
in the configuration or in the software to
transfer printing
Format memory card.
Format card, use different type of card.
Do not use the USB device.
Do not use the USB device.
Do not use the USB device.
Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please
note.
Repeat the write process, reformat card.
Deactivate the write protection.
Load the compatible firmware.
1
Advertisement
Table of Contents
