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DataCard SR200 User Manual

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SR200 & SR300 Card Printer

User Guide

June 2010
Part Number 535760-001, Rev A

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Summary of Contents for DataCard SR200

  • Page 1: User Guide

    SR200 & SR300 Card Printer User Guide June 2010 Part Number 535760-001, Rev A...
  • Page 2 “Regulatory compliance” on page 80 for more information. “ Trademark acknowledgments Datacard and ID Works are registered trademarks of DataCard Corporation in the United States and/or other countries. Microsoft, Windows and Windows Vista are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    About the Printer ..........2 The outside of the SR200 & SR300 printers ......2 The inside of the printer .
  • Page 4 Cards............68 SR200 & SR300 Printer User Guide...
  • Page 5 Notice for Europe ..........80 Notice to Users of Printers Equipped with Contactless Smart Card ..80 SR200 & SR300 Printer User Guide...

  • Page 6: Liability Statement

    Liability statement This Datacard® product has been built to the high standards of DataCard Corporation Corporation (doing business as Datacard Group). Please note and heed the WARNING and CAUTION labels that have been placed on the equipment for your safety. PLEASE DO NOT ATTEMPT TO OPERATE OR REPAIR THIS EQUIPMENT WITHOUT ADEQUATE TRAINING.

  • Page 7: Introduction

    Who to call for assistance If you work with a Datacard-authorized dealer, distributor, or value-added reseller, contact them for assistance. A value-added reseller provides the SR200 & SR300 printers as part of an overall system. If any contents of the box are missing, contact your Datacard-authorized dealer, distributor or reseller.

  • Page 8: About The Printer

    YMCK ribbon with a UV retransfer panel. The SR200 printer can print on one side of a card and the SR300 printer can print on both sides of the card. The SR300 printer can be equipped with optional magnetic stripe and smart card capabilities.

  • Page 9: The Inside Of The Printer

    Cleaning Unit Removes dust or debris from the cards before printing. Ink ribbon cartridge Holds the ink ribbon. Release button Press to release and remove the ink ribbon cartridge. SR200 & SR300 Printer User Guide...

  • Page 10: The Back Of The Printer

    Plug in the power cord. Tip for success: Use only one data cable–USB or Ethernet–not both. CAUTION: Do not keep the power cord connected to facility power unless the printer is also connected to the power cord. SR200 & SR300 Printer User Guide...

  • Page 11: Using The Printer

    “Tips for Success” on page 16 Begin with the printer set up and the printer driver installed. This printer must be installed by Datacard authorized and trained personnel. If the printer is not set up, contact your service provider. If the printer uses the Security Lock, see “Security Lock tab”...

  • Page 12: Load Supplies

    Insert cards. See the illustrations for the correct at the most. card orientation. Do not use cards that • — For SR200 (single-side) printers, the top of are bent or otherwise landscape-oriented cards is away from the damaged. printer and the front of the card is down.

  • Page 13: Remove Hopper And Cards

    Replace the Card Hopper, as described above. Set the card thickness on the Status Monitor. See“Media Setting tab” on page Test the new setting with several cards to make sure the printer picks only one card at a time. SR200 & SR300 Printer User Guide...

  • Page 14: Load Ink Ribbon

    Turning the supply and take-up knobs will help maintain the proper tension. Replace the loaded ribbon cartridge in the printer until it clicks into position. Close the printer door. SR200 & SR300 Printer User Guide...

  • Page 15: Load Retransfer Film

    Turning the supply and take-up knobs will help maintain the proper tension. Replace the loaded retransfer film cartridge in the printer until it clicks into position. Close the printer door. SR200 & SR300 Printer User Guide...

  • Page 16: Power On

    The power cable is securely connected to the printer and appropriate grounded power source. • The card stacker is attached to the printer • Make sure cards and all other supplies are loaded. See “Load Supplies” on page 8 for more information. SR200 & SR300 Printer User Guide...

  • Page 17: Power On The Printer

    The first time you print cards, initialize the ink ribbon and retransfer film. See “Initialize the ink ribbon and retransfer film” on page LCD sequence on printer startup The printer can require several minutes between power-on and the “Ready” status. SR200 & SR300 Printer User Guide...

  • Page 18: Prepare To Print Cards

    Printing cards Cards can be sent from ID software such as Datacard ID Works ® ® Tips – Printing identification software. ID software handles the types of information used on cards.

  • Page 19: Print Cards Using Id Software

    (YMC) and black (K) panels of the print ribbon. The tab also contains controls for color adjustment, setting up a look- up table, and specifying the print area for ribbon panels, including peel-off areas. SR200 & SR300 Printer User Guide...

  • Page 20: Tips For Success

    • Enter on the printer LCD panel. The printer uses one set of panels. Handle unprinted cards by the edges to preserve print quality. Do not • touch the print surface with your hands. SR200 & SR300 Printer User Guide...

  • Page 21: Viewing And Changing

    “Printing Properties” on page 26 • “Status Monitor” on page 27 • “” on page 41 — “About the Printer Display Panel” on page 42 — “Using the Printer LCD panel” on page 44 SR200 & SR300 Printer User Guide...

  • Page 22: Printing Preferences

    After installing the additional printers (with driver), make the .dat file available on each PC. Open Printing Preferences, and click the Load button on the Setup tab. Locate the file and open it. Click Yes and then Apply to use the settings. SR200 & SR300 Printer User Guide...

  • Page 23: Print Tab

    Color Adjustment Use the Color dialog to adjust your images before sending them to the printer. The settings affect all parts of a card, including a color logo, color photo, and color backgrounds. SR200 & SR300 Printer User Guide...

  • Page 24: Uv Ink

    — Landscape: The upper right location starts at 764,18. The lower left location starts at 42, 611. — Portrait: The upper right location starts at 612, 743. The lower left location starts at 19, SR200 & SR300 Printer User Guide...
  • Page 25 Newer data will replace older data if it overlaps. Extracted text has higher priority than an image file and prints on top of any image. • Page Split overrides extracted data and any image files. • SR200 & SR300 Printer User Guide...

  • Page 26: Page Split

    — — — YMCK YMCK — — — YMCK — — — YMCK YMCK — — YMCK — — YMCK — — — — YMCK YMCK — Printed on the back of the card. SR200 & SR300 Printer User Guide...

  • Page 27: Security Erase

    Security Erase feature. This illustration shows the same printed card and the ink ribbon used to print it, after using the Security Erase feature. This illustration shows the retransfer ribbon after using the Security Erase feature. SR200 & SR300 Printer User Guide...

  • Page 28: Printing Area Settings

    Status Monitor. See the“Printer Setting tab” on page 30, the “Retransfer tab” on page 31, or the “Bend Remedy tab” on page 31 for more information about settings available. SR200 & SR300 Printer User Guide...

  • Page 29: Encode Tab

    Printing Preferences. Choose the Configuration tab. Click the box under Enable the Settings. Go to the “Print tab” on page 19 and click the settings button to make settings for the next card. SR200 & SR300 Printer User Guide...

  • Page 30: Version Tab

    From the File menu, choose Properties. The Properties window opens. Use the tabs to set up Sharing, Ports, Color Management, Security, and Advanced options. Choose OK to save and close, or choose Cancel to close without saving changes. SR200 & SR300 Printer User Guide...

  • Page 31: Status Monitor

    — For Windows Vista, right-click the SR-CP Printer Status Monitor icon and choose Run As Administrator. — For Windows XP and 2000, right-click the SR-CP Printer Status Monitor icon and choose Run As... In the SR200 & SR300 Printer User Guide...

  • Page 32: Close The Status Monitor

    Click the Printer Selection Name Update button to search for additional SR200 & SR300 printers. The information changes automatically when you choose another printer. Only printers on the same subnet as the PC can be found.
  • Page 33 The printer is in power save mode. To end Power Saving, press the Reset key on the printer and then press the Enter key to initialize the printer. Error “Status monitor messages” on page 35 SR200 & SR300 Printer User Guide...

  • Page 34: Printer Setting Tab

    — “Sleeping” appears on the LCD display. To cancel power save mode, press Reset and then the Enter key. The printer uses one set of supplies. • The Update button updates the printer settings. • The Refresh button displays the printer settings. SR200 & SR300 Printer User Guide...

  • Page 35: Retransfer Tab

    Wait until the printer state changes to Ready The side of the card where the bend remedy is performed can become faded. • Make sample cards to verify settings before using the new settings. • SR200 & SR300 Printer User Guide...

  • Page 36: Media Setting Tab

    Print on one side of thin cards. Do not print on both sides. • Set the input hopper for the card thickness. See “Adjust Card Thickness” on page • Thin PVC plastic cards (less than 0.030in) are not supported. • SR200 & SR300 Printer User Guide...

  • Page 37: Property Tab

    PC can be found. Use the button to send the current time on the PC to the printer. • Sync Time • Use the Update button to send changed values to the printer. SR200 & SR300 Printer User Guide...

  • Page 38: Others Tab

    Version information for the Status Monitor. • Security Lock tab The Security Lock tab shows the current state of the electronic lock for the SR200 or SR300 printer. The printer is shipped unlocked. Set up Security Click “New Password” to enable the password area.

  • Page 39: Status Monitor Messages

    0102D100 The cleaning unit is detached. 1 Install the Cleaning Unit and then close the “Cleaning the cleaning unit” on door. See page 52 2 Press Reset and then Enter to initialize the printer. SR200 & SR300 Printer User Guide...
  • Page 40 3 Switch on the printer power. 01039400 Card jam near the card outlet. 1 Switch off the printer power. “Retransfer section jam” on page 61 2 See remove the card. 3 Switch on the printer power. SR200 & SR300 Printer User Guide...
  • Page 41 1 Load the Ink Ribbon Cassette or Retransfer Film Cassette and then close the printer door. 2 Press Reset and then Enter to initialize the printer. 0103**** A media error has occurred. Check the card specifications. SR200 & SR300 Printer User Guide...
  • Page 42 Printer command is incorrect. Contact your service provider. 01052000 01052100 A security key has already been set. A — new security key cannot be specified. 01052200 Entry does not match the preset security — key. SR200 & SR300 Printer User Guide...
  • Page 43 2 Close the printer door and press Reset and then Enter to initialize the printer. 02****** Printer is not found. • Make sure that the host PC and the printer are connected properly. • Make sure that the printer is switched on. SR200 & SR300 Printer User Guide...
  • Page 44 Contact your service provider or application program. provider. 10000501 Magnetic encoding program is not Contact your service provider or application found. provider. 10000503 An error has occurred during magnetic Check the card specifications. encoding data writing. SR200 & SR300 Printer User Guide...
  • Page 45 10002000 Printer is not found. • Make sure that the host PC and the printer are connected properly. • Make sure that the printer is switched on. 1000200* The printer is not ready. — SR200 & SR300 Printer User Guide...

  • Page 46: Using The Lcd Menus

    IP Address. Printing data is sent using the USB cable. The printer is connected through a network connection. The printer does not have an IP address. The printer is connected through a network connection. The printer has an IP address. SR200 & SR300 Printer User Guide...
  • Page 47 Scroll Make it possible to scroll through values for a setting. Scroll Right Move the cursor one position to the right. Scroll Left Move the cursor one position to the left. SR200 & SR300 Printer User Guide...

  • Page 48: Using The Printer Lcd Panel

    Enter key. The firmware must be downloaded from a USB- connected PC with the driver and Status Monitor installed. “Others tab” on page 34 for the Status Monitor page. DO NOT power off the printer while the firmware is being downloaded. SR200 & SR300 Printer User Guide...
  • Page 49 (The printer detects the type of ink ribbon; it cannot be set.) See your dealer regarding support for YMCKUV ink ribbon. Film Type Datacard retransfer film is available in 1000 frames per roll. 1000 Card Thickness Displays the thickness set using the Status Monitor. Standard Standard for 0.030 inch (0.76mm) thick cards or Thin for 0.010 inch...
  • Page 50 Installed when a smart card antenna is used. IC Contact None Displays whether the contact card option is installed: ISO Type • None for no contact. • ISO type if a contact card option is installed. SR200 & SR300 Printer User Guide...
  • Page 51 Printer Name Assign the Network Name of the printer. Change this name PRINTER01 to when more than one SR200 or SR300 printer is connected to PRINTER09 the network. Choose from the names supplied. If you set up a network printer on the PC using a USB connection, this name can be assigned from the PC.

  • Page 52: Printer Security Number

    Press the right-arrow to enter the next digit (00). The previous digit is replaced by a • symbol. Continue steps a and b until you have entered the number you want. Press the Return key. The display shows “Re-enter.” Enter the number again, as in step 3. SR200 & SR300 Printer User Guide...
  • Page 53 — If the numbers match, the LCD panel shows Ready and the printer door and hopper can be opened. — If the numbers do not match, the LCD panel shows “Unlock Sec-Key OK”? Return to step 2. SR200 & SR300 Printer User Guide...
  • Page 54 SR200 & SR300 Printer User Guide...

  • Page 55: Taking Care Of Your Printer

    Taking care of your printer This chapter provides information to help you maintain the Datacard ® SR200 & SR300 printer for optimal performance. It describes: Cleaning the printer • “Cleaning the cleaning unit” on page 52 • “Card load roller” on page 52 •...

  • Page 56: Cleaning The Printer

    Cleaning the printer This section provides information on proper care and cleaning of the SR200 & SR300 printer. It also includes recommendations on how often to clean and replace components. Cleaning the cleaning unit The cleaning unit is located inside the printer door and cleans lint and other Tips –...

  • Page 57: Cleaning The Card Feed Rollers And Heat Roller

    Press Exit to end the cleaning process. When the cleaning card is discharged, power off the printer, wait ten seconds, reinstall the retransfer film cartridge and card hopper, and power back on. SR200 & SR300 Printer User Guide...

  • Page 58: Cleaning The Magnetic Head

    When the cleaning card is discharged: Power off the printer. Replace the card hopper. Wait ten seconds. Power the printer on. Replace the card hopper and cards. See “Replace the Hopper” on page 9 SR200 & SR300 Printer User Guide...

  • Page 59: Cleaning The Thermal Head

    Remove the external fan cover and filter. Clean the filters carefully using a vacuum cleaner. Hold the foam filter in place to prevent it from being pulled into the vacuum. Replace the fan filter and cover in the printer. SR200 & SR300 Printer User Guide...

  • Page 60: Preparing The Printer For Transport

    Package the unit in the original shipping carton. Note: When the printer is not in use, turn off the power and cover the printer with the plastic shipping bag to keep dust and other debris out of the printer. SR200 & SR300 Printer User Guide...

  • Page 61: Messages

    “Printer LCD messages” on page 63 Printer roller layout * Optional features If the printer uses the Security Lock, see “Security Lock tab” on page 34. Unlock the printer before starting any of the tasks in this chapter. SR200 & SR300 Printer User Guide...

  • Page 62: Printer Error Recovery

    — Remove the card, return the Jog Dial to the home location, and close the printer. Replace cards and the card cover. Press the Reset, Next and then Return to initialize the printer. SR200 & SR300 Printer User Guide...

  • Page 63: Transfer Jam

    “Replace the Hopper” on page Replace the ink ribbon or retransfer film cartridge if removed. Power on the printer and initialize the supplies as described in “Initialize the ink ribbon and retransfer film” on page SR200 & SR300 Printer User Guide...

  • Page 64: Turnover Jam

    Return the Jog Dial(s) to the storage location, and close the printer door. Replace cards and the card cover. Replace the ink ribbon cartridge and initialize the supplies as described in “Initialize the ink ribbon and retransfer film” on page SR200 & SR300 Printer User Guide...

  • Page 65: Retransfer Section Jam

    — Press Yes only if the card is removed. — Press No if the card remains inside the printer. Initialize the supplies as described in “Initialize the ink ribbon and retransfer film” on page SR200 & SR300 Printer User Guide...

  • Page 66: Mending Broken Ink Ribbon Or Retransfer Film

    Make sure the yellow panel aligns with the arrow on the cartridge. Reinstall the cartridge into the printer until it clicks into position. Close printer door. Initialize the supplies as described in “Initialize the ink ribbon and retransfer film” on page SR200 & SR300 Printer User Guide...

  • Page 67: Printer Lcd Messages

    2 Remove the jammed card from the retransfer section. 3 Check that the card stacker is securely attached to the stacker receptacle. An incorrectly mounted card stacker can cause discharge jams. SR200 & SR300 Printer User Guide...
  • Page 68 3 Press Reset, and then Return to initialize the printer. Hardware There is a hardware error. Turn the power switch off and then on again. Call for service if the problem persists. SR200 & SR300 Printer User Guide...
  • Page 69 A write error occurred 1 Check the type and orientation of magnetic cards in during self-test. “Load cards” on the card hopper as described in page 8 2 Press Reset, and then Return to initialize the printer. SR200 & SR300 Printer User Guide...
  • Page 70 SR200 & SR300 Printer User Guide...

  • Page 71: Supplies

    This section outlines the recommended supplies to use with the Datacard SR200 & SR300 card printer. ® • “Ink ribbon and retransfer film” on page 68 • “Cards” on page 68 • “Cleaning supplies” on page 69 SR200 & SR300 Printer User Guide...

  • Page 72: Ink Ribbon And Retransfer Film

    Cards Card success depends on the manufacturer and card construction. This section describes specifications and quality guidelines for card stock to use with the SR200 & SR300 printer. For best results, use high-quality card stock that meets the specifications and recommendations described in this section.

  • Page 73: Card Size

    564729-165, pack of 5 magnetic head cleaning cards, 5 large and 5 small cotton swabs, and 1 box cleaning wipes Magnetic head cleaning card 564729-166, pack of 10 cards Cleaning roller unit 534717-101 Printer fan filter 534717-134 SR200 & SR300 Printer User Guide...
  • Page 74 SR200 & SR300 Printer User Guide...

  • Page 75: Site Requirements

    It describes • “Site guidelines” on page 72 — “Operating environment” on page 72 — “Ventilation clearance” on page 73 — “Storage Environment for supplies” on page 73 • “Printer specifications” on page 74 SR200 & SR300 Printer User Guide...

  • Page 76: Site Guidelines

    Consider the following recommendations if you need to move or relocate your printer. Relative humidity: 35% to 70% Temperature: 59° F to 86° F (15° C to 30° C) SR200 & SR300 Printer User Guide...

  • Page 77: Ventilation Clearance

    • If the printer will not be used for an extended period of time, remove supplies from the printer and store them with new supplies. SR200 & SR300 Printer User Guide...

  • Page 78: Printer Specifications

    Power supply: 100-120VAC or 220-240VAC (±10%) Current dissipation: 3.5A for 100V system and 1.6A for 200V system Weight: 27.6 lbs (12.5kg) (without options) Sound level: less than 70dB(A) according to DIN45635, part 19 (EN27779). SR200 & SR300 Printer User Guide...

  • Page 79: Magnetic Stripe Encoding

    Magnetic Stripe Encoding This section provides information about encoding magnetic stripe data. It includes: • “Inline Encoding” on page 76 • “Character Code Table” on page 77 SR200 & SR300 Printer User Guide...

  • Page 80: Inline Encoding

    The maximum number of characters does not include the three prefix characters, or • the start and end sentinels. The Datacard ID Software Printer Plug-in used with the mag stripe plug-in adds the start and end sentinels. Make sure that the ID software or PC application does not process the encoding •...

  • Page 81: Character Code Table

    Start Sentinel End Sentinel (Hexadecimal) (Hexadecimal) 4 unit code ; (3B) ? (3F) (TTS & ABA) 6 unit code (IATA) % (25) ? (3F) 7 unit code (JIS) DEL (7F) DEL (7F) SR200 & SR300 Printer User Guide...
  • Page 82 SR200 & SR300 Printer User Guide...

  • Page 83: Compliance (Fcc)

    Compliance (FCC) This section describes the regulatory compliance of the Datacard® SR200 & SR300 printer. It includes the following: • Regulatory compliance — Notice for USA (FCC notice) — Notice for Canada — Notice for Europe • Notice to Users of Printers Equipped with Contactless Smart Card...

  • Page 84: Regulatory Compliance

    The contactless smart card reader emits radio-frequency waves and must be used as installed and recommended by Datacard Group. You may not modify the reader or how it is used without the written permission of Datacard Group. You may not operate the printer after modifying the reader or its method of operation.
  • Page 85 11111 Bren Road West Minnetonka, MN 55343-9015 952.933.1223 952.933.7971 FAX www.datacard.com The design and information contained in these June 2010 535760-001, Rev A materials is protected by US and international copyright laws and treaties.

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Sr300

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