NEC Univerge SV8100 Features And Specifications Manual page 2073

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UNIVERGE SV8100

900 Preamble

If the system has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a

recorded message when a user answers the call. This recorded message should describe the 900

service features and cost. The 900 Preamble ensures that the caller is always aware that they have

accessed a 900 pay-per-call service. A system user cannot converse with the caller until the preamble

message ends. If the caller hangs up before the message completes, they are not charged for the call. If

the caller waits for the message to end, they can talk to a system user and call charging begins. The

system answers as many 900 calls as there are available VRS ports. If a 900 calls comes in when all

VRS ports are busy, the call does not appear on an extension until a VRS port is available.

You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When

a receptionist answers a call, the VRS can play a preamble message such as, "Welcome to ABC

Company. How can I help you?" When the caller replies, the receptionist answers, "One moment

please," and quickly extends the call to the desired party. This ensures that all incoming calls are

answered quickly, courteously and consistently.

Voice Response System (VRS)

Table 2-155 Voice Prompting Messages (Continued)

A user dials 8 for the date.

A user dials 8 for the time.

This message will play when . . .