DirecTV WVB Installation And Troubleshooting Manual page 8

OSD Troubleshooting
Genie Server OSD
∎ "Wireless Connection Lost. The connection to wireless video bridge has
been lost. Please make sure all wireless video bridges are connected
and have power. If the problem persists call DIRECTV at 1-800-531-
5000"
Probable Cause
The WVB lost connection to the Genie Server
∎
∎ The WVB lost power or is rebooting
Troubleshooting should focus on the connection from the WVB to the
∎
Genie Server
Troubleshooting
1. Check if the clients are having a problem. If yes, troubleshoot client
symptoms.
2. If no, educate customer that the OSD was temporary and choose to
ignore OSD.
C41W OSD
"Wireless Connection Lost. The connection to wireless video bridge has
∎
been lost. Please make sure all wireless video bridges and server are
properly connected and that this client is within range of the wireless
video bridge"
Probable Cause
The WVB lost connection to the Genie Server
∎
The WVB lost power or is rebooting
∎
The C41W is not in range of the WVB
∎
Troubleshooting
1. Check the C41W LED and troubleshoot accordingly.
2. If LED is green, troubleshoot as per C41W Gray/Black screen
symptoms.
Wireless Genie Mini and WVB
Troubleshooting and Diagnostics
C41W OSD
∎ "Select a Server. No Servers Were detected. Check your network
connections"
Probable Cause and Troubleshooting
3. Verify the wireless client (C41W) network LED is green
Verify C41W LED is green AND WVB LED is Blue (or green/blue
∎
flashing).
∎ If not, troubleshoot for whichever LED state is in error.
If both C41W and WVB LEDs are good, and waiting 2 minutes does not
∎
resolve, reboot WVB, then reboot server.
4. If the wireless client (C41W) network LED is blinking red, reset the WVB (this is
needed in case the WVB has not loaded the new software)
5. Treat the same as Genie Server OSD "Wireless Connection Lost"
C41W OSD
"Connecting to Video Bridge"
∎
Probable Cause and Troubleshooting
1. Make sure the Genie Server is in the Add Clients screen.
2. Follow the normal installation process starting at Connect Now on the wireless
client (C41W).
C41W OSD
∎ "Unable to connect to Video Bridge. Make sure that the video bridge is in
survey mode and this client is within range of your video bridge signal"
Probable Cause and Troubleshooting
1. Make sure you are not selecting "Connect now" or "Continue" on more than
one client at a time.
2. Select the OK button will bring the user back to connect to video bridge
screen
3. Ensure the Genie server is on the Add Clients screen,
4. Ensure that the WVB LED is alternating blue/green.
8
Troubleshooting