Diagnostic Codes - DirecTV WVB Installation And Troubleshooting Manual

Genie Server Diagnostic Codes
Diagnostic Code Text
Unable to connect to the Wireless Video Bridge(s)
on your network. In order to display any video the
receiver needs to be connected to a Wireless Video
Bridge. Please verify that all Wireless Video Bridges
89 (Genie only)
on your network are powered on and have the coaxial
cable connected. Select "Test Again" to see if this has
solved the issue.
Diagnostic Code: 89
One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please reset your Wireless Video Bridge(s)
90 (Genie only)
using the red reset button on the back panel. Select
"Test Again" to see if this has solved the issue.
Diagnostic Code: 90
"One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please check the coaxial cable connection to
91 (Genie only)
your Wireless Video Bridge(s) then reset them using
the red reset button on the back panel. Select "Test
Again" to see if this has solved the issue."
Diagnostic Code: 91
"One or more of the Wireless Video Bridges on your
network reports an error. You may experience poor
quality or intermittent loss of video on your wireless
clients. Please reset your Wireless Video Bridge(s)
92 (Genie only)
using the red reset button on the back panel. Select
"Test Again" to see if this has solved the issue."
Diagnostic Code: 92
Wireless Genie Mini and WVB
Troubleshooting and Diagnostics
Cause Action
1. Determine if the WVB was deliberately removed from the network
by the customer. If it was, removing the WVB from the Genie
The Genie server by using the system menus. (Menu - Settings & Help - Settings -
does not detect the Whole Home - Video Bridge)
WVB 2. Ensure all WVBs are powered on and connected to coax / MoCA
network
1. Perform a reset on the WVB.
WVB Internal Error.
2. If WVB continues to blink Red, replace the WVB.
(Hardware Issue)
1. Troubleshoot the MoCA / Coax network. Verify cabling and
WVB MoCA Error
connectors.
Should not occur.
WVB Ethernet Error.
Escalate to NET, NET to escalate to STB Field Support.
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Diagnostic Codes