Troubleshooting; Important Error Messages - Panasonic EB-GD30 Service Manual

OPERATING INSTRUCTIONS

3.10Troubleshooting

The user is given the following information and advised to contact the dealer if the problems persist:
Problem Cause
Telephone will not switch
on
Extremely short battery The network in use and the condition of the
life for a new battery pack battery pack can affect battery life.
Short battery life for an The battery pack was worn out.
old battery pack
Short battery life for Ni- The life of the battery pack is affected by
MH battery pack improper charging, this is inherent in all Ni-
MH batteries.
The battery level indicator If a battery is deeply discharged it will take a
H does not light when
short time before there is sufficient power in
charging the telephone to light the battery level
indicator H.
Calls cannot be made The telephone is locked.
Outgoing calls are barred.
The telephone is not registered to a network.
Calls cannot be made
from Fixed Dial Store
Calls cannot be received The telephone is not switched on.
Incoming calls are barred.
The telephone is not registered to a network.
Emergency calls cannot User's phone is not in a GSM coverage area.
be made
Telephone numbers The telephone is locked.
cannot be recalled
Fixed Dial is switched on.

3.11Important Error Messages

The following table is a list of error messages that may occur during use of the telephone, with a description and suggested
course of action:
Area not Allowed
Network not Allowed
Security Failure
SIM Blocked
SIM Error
Message Rejected
Store Full
PIN2 Invalidated
Warning Store Full
Continue?
Auto Redial List Full
Issue 1
Revision 0
Roaming in the selected area is not allowed.
Roaming with the selected network is not allowed.
The network has detected authentication failure because the SIM is not registered with that network. Contact
the Service Provider.
The SIM is blocked because the wrong PUK has been entered ten times. Contact the Service Provider.
The telephone has detected a problem with the SIM. Switch the telephone off and then back on. If the
message does not disappear, contact the Service Provider.
A message has been received but the message store is full. To receive messages, delete some of the
currently stored messages or set messages to automatically clear (Menu: Messages: Parameters: Auto
Delete).
The PIN2 is blocked permanently because the wrong PUK2 has been entered 10 times. Services controlled by
PIN2 cannot be used. Contact the Service Provider.
The message area is full. New messages cannot be stored until some of the currently stored messages are
deleted.
Redial list of unsuccessfully dialled numbers is full. Switch the telephone off and then on again.
Remedy
Check that the battery pack is fully charged and correctly
connected to the telephone.
Avoid areas of poor reception. Ensure batteries are fully
charged. Additionally, for NiMH batteries, ensure batteries are
also discharged fully before recharging.
Replace with a new one.
To maintain maximum performance, always use until the Low
Battery Warning appears and then fully recharge the battery
pack. To revive a Battery Pack, use the telephone until the
Low Battery Warning appears and then fully recharge three
times. However, if the battery life still is short, the battery pack
has eventually worn out. Replace with a new one.
Leave to charge for several minutes in temperatures between
+5°C and +35°C.
Unlock the telephone (Menu: Security: Phone Lock).
Disable the outgoing call barring (Menu: Security: Call Bar).
Move to a coverage area and operate the telephone after it
has registered with a network.
Check that SIM supports Fixed DialCheck if the Fixed Dial is
switched on (Menu: Security: Fixed Dial). Check the
telephone number is stored in the Fixed Dial.
Switch the telephone on.
Disable the incoming call barring (Menu: Security: Call Bar).
Move to a coverage area and operate the telephone after it
has registered with a network.
Check that the antenna symbol S is displayed. Move to a
coverage area and operate the telephone when the antenna
symbol is displayed.
Unlock the telephone (Menu: Security: Phone Lock).
Switch off Fixed Dial (Menu: Security: Fixed Dial).
Section 3
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MCUK991001C8
Service Manual