DirecTV GenieGO Gen 1 Installation Manual page 20

DIRECTV GenieGO
7. Instructions for resolving the issue will be included in the
popup. If, after several retries, you and/or the customer are
unable to resolve the issue, the customer should select the
www.directv.com/technology/GenieGO
"This popup indicates that your GenieGO was not able to connect
to your receiver for Out-of-Home Access. Let's go take a look
at your home network connections and make sure everything is
correct. Then let's click on repeat Setup. If that doesn't fix it, we'll
call Customer Service."
link.
Interacting with the Customer
Router Configuration
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