DirecTV GenieGO Gen 1 Installation Manual page 10

DIRECTV GenieGO
TM
Step 2: Verify the HD-DVR Configurations
1. Verify if the HD-DVR is connected to the home network
(Internet) by selecting the DASH (-) button on the remote
control, or repeat Sat Setup to verify code 88.
2. Verify Share Playlist Function is set to Yes.
3. Verify the External Device Function is set to allow.
4. Run System Test to verify there are no current errors.
If any error codes are reported, they must be resolved before
continuing with the GenieGO installation.
Step 3: Download the GenieGO Application
Go to www.directv.com/technology/GenieGO
1. After you have physically connected the GenieGO hardware
and verified it has completed its firmware update, inform the
customer that you can now proceed with the client software
download.
2. Ask the customer to log in to their account at DIRECTV.com
on their computer (PC or Mac only), and advise the customer
that you will step away so that the customer can enter their
login information in private. Ask the customer to let you know
when they have successfully logged in.
3. Once you have confirmed that the customer is logged in
to their account, walk the customer through the software
download and installation process.
4. If the customer prefers that you install the GenieGO software,
or asks you to assist in the installation, then you must advise
the customer to log in and enter their password on their own
at every instance where applicable. NEVER volunteer to enter
a password or other login information for the customer, and
respectfully decline if the customer offers to give you their
login information for you to enter.
5. The software download steps are listed in the popup window
on the DIRECTV website. Scroll down to find the appropriate
link for the type of client you are using. Click on the Download
app link.
.NET Framework for PC installation
6. The GenieGO for PC requires Microsoft .NET Framework 4.0.
This is part of the GenieGO PC Client application installation.
During the PC Client application installation, you or the
customer may be prompted about this requirement and given
the option to initiate the install.
If the Microsoft .NET Framework 4.0 is already installed (which is
most likely), skip to Step 8.
Installation and Activation
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