Opop H 635 Manual page 20

Product claim procedure:
1. Submit (personally, by post or fax) properly confirmed warranty certificate together with the sale receipt.
2. Indicate exact address and/or phone and circumstances under which the event had occurred.
3. The claim settlement method will be advised by the manufacturer's service technician.
a) Send the part claimed for replacement.
b) If it is impossible to proceed as per point a), the manufacturer is entitled to specify the method, date
and performance of the repair by its service personnel or contractual partner.
c) The user shall allow the manufacturer to perform a repair as per point b).
d) If the user does not allow access to carry out the repair, the manufacturer will consider such claim
settled.
e) In case that the defect cannot be repaired, the user has a right for replacement of the defective part.
f) If an urgent settlement of the claim is needed, please contact the manufacturer's service personnel at
+420 571 675-252 or +420 602 743-970 .
Hot Water Boiler Manual – Models H 635, H 650
20